topic Re: Asking for activation code again in Get your taxes done using TurboTax

Asking for activation code again

BostonEric75 — Thu, 26 Mar 2020 01:57:09 GMT

I purchased a TT 2019 license from Costco and started my taxes back in early Feb. As normal, everytime I open TT, it checks for the latest updates. I just updated as tax submission date has changed. Now after the updates, I cannot access the application as it's asking for the activation code. I now longer have the code as I tossed it in the trash after installing it on my laptop. How do I get past this?

Re: Asking for activation code again

VictoriaD75 — Thu, 26 Mar 2020 02:06:04 GMT

See the link below for troubleshooting this problem:

TurboTax requests license activation at every launch

Re: Asking for activation code again

BostonEric75 — Mon, 06 Apr 2020 16:27:55 GMT

Hi,

I've tried all 4 methods today, after applying updates and it's still asking for my activation code. I'm stuck. Please help.

eric

Re: Asking for activation code again

JohnB5677 — Mon, 06 Apr 2020 20:39:17 GMT

Sometimes it's best to talk to someone.

The most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.

We're open daily from 5 AM to 9 PM PT.

TurboTax Online

TurboTax mobile app

TurboTax CD/Download software

Re: Asking for activation code again

jmsnyc — Sun, 12 Jul 2020 02:24:00 GMT

Super frustrating!!!!

Re: Asking for activation code again

DawnC — Sun, 12 Jul 2020 02:38:34 GMT

If the link below does not help, please contact Support.

TurboTax requests license activation at every launch

Re: Asking for activation code again

Reloder — Sat, 16 Jan 2021 01:21:37 GMT

Yeah, the software updater is worthless, and asking for a license code on last year's software is a great way to ensure people don't buy this lousy product this year. I am going to complain to Costco.com, they at least care about their customers.

Re: Asking for activation code again

MichelleLO — Sun, 17 Jan 2021 21:54:52 GMT

@Reloder Please reach out to TurboTax Customer Support for one-on-one assistance with troubleshooting the issue you are experiencing with the software update.

Re: Asking for activation code again

FU-IN-thebutt-TUIT — Sat, 20 Feb 2021 18:18:14 GMT

I'm locked out as well. This is absolute garbage!!! Every other update it does this to me. It's not every launch, so that topic is useless. It asks me after some, but not all updates. My guess it's a tool against PIRACY, which I support. But don't screw over the people who bought the thing. I have boxes from 2002 until current. I think it's time I look elsewhere. This is garbage.

Yea, yea, yea, I know... CONTACT US. Fill out a giant form, wait on hold, talk to someone to be "blessed" and hopefully get someone that can help. I'm sorry, I shouldn't have to call daddy to use software that I've purchased. Actually, maybe I'll pirate it next year. Already being treated like a criminal!!!

Re: Asking for activation code again

Cass0317 — Sat, 20 Feb 2021 20:49:16 GMT

@FU-IN-thebutt-TUIT If you have already tried the troubleshooting steps in the TurboTax FAQ below, then please reach out to our TurboTax Customer Care Team for assistance.

TurboTax 2019 and TurboTax 2020 requests license activation at every launch

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below. Use the web form and type your question or a keyword. You will get an appropriate phone number for your issue. (You will not get a phone number if you use the link outside of operating hours.) We're open daily from 5:00 AM to 9:00 PM PT.

What is the TurboTax phone number?

Re: Asking for activation code again

sicnj33 — Mon, 22 Feb 2021 22:47:05 GMT

I just read another thread where 2 people said when they took a thumb drive out of their laptop, there was no repeat activation screen Sure enough, I had a thumb drive in and when I removed it I got past the problematic activation. This did not work on my desktop however, but worth a try for a laptop.

Re: Asking for activation code again

mchu519 — Mon, 08 Mar 2021 01:48:52 GMT

I already filed with TurboTax Premier 2019. The last time I opened it was July 2020. Fast forward March 2021, I'm trying to open it again to take a look at some stuff on the same computer, it made me update the software so I did. After that I'm prompted with the dreaded activation prompt. I did swap the motherboard while keeping all the same components. Someone please tell me changing components doesn't trigger another activation code prompt. I just bought TurboTax Premier 2020 and activated it. I also just bought a new CPU I want to put in now, but now I'm scared to do it thinking it might make me activate TurboTax again.

Re: Asking for activation code again

EbonyL122824 — Mon, 08 Mar 2021 02:09:30 GMT

@mchu519 Please contact customer support here for further assistance so that we can take a look at what is going on to better assist you.

Re: Asking for activation code again

garycoryer — Tue, 16 Mar 2021 10:40:11 GMT

Make sure you have the exact same external drives plugged in as when you activated TurboTax. I've found that unless I have my three desktop drives plugged in, TurboTax will ask for activation. Others have to make sure their drives are not plugged in. The activation process apparently uses external drives as part of establishing the signature to verify that its the same computer that was activated. Bad design. This means I can only use TurboTax on my laptop when I'm at my desk at home, three large drives with their power supplies and the port replicator they connect thru are not very portable.

Re: Asking for activation code again

bskinn — Wed, 17 Mar 2021 18:19:32 GMT

None of these methods works for me either. This happened with 2019 and now with 2020

Re: Asking for activation code again

AshleyLO — Wed, 17 Mar 2021 19:09:15 GMT

@bskinn Please reach out to our live representatives so that you can receive one on one assistance with the issue you're facing: Contact TurboTax

Re: Asking for activation code again

SONOFDRAGON — Tue, 23 Mar 2021 21:08:45 GMT

Ok, guys. I know it's frustrating to get through this, but the EXPERTS have told us again and again and again to contact customer support if none of the suggested solutions work. So, I clicked on the customer support link provided by the EXPERTS, fill out the form re my activation concern, and send it out. It then automatically generated a service number along the phone number to call. In less than 10 minutes speaking to a customer rep, I got a new FREE license code good for 5 computers. It appears TT knows this issue has been around since 2019. Please contact customer support. Good luck.

Re: Asking for activation code again

cocofalco — Fri, 26 Mar 2021 12:25:49 GMT

Since I can't comment on the article you reference. I'm commenting here. The article isn't accurate or complete and the issue is not solved. I installed a new printer after installing TurboTax - I had to disconnect the printer to make it work. Re-entering a valid Activation code on the same computer/install should be sufficient and shouldn't require an hours long call with tech support.

Re: Asking for activation code again

cocofalco — Fri, 26 Mar 2021 12:28:18 GMT

I addition if you added a printer since installing TT, it will cause the same issue, unplug the printer and it worked for me.

Re: Asking for activation code again

BG84 — Fri, 09 Apr 2021 20:02:25 GMT

This solved the issue for me (took out my thumb drive from my laptop). Thanks for the info!