topic Efile froze in middle of transmission in Get your taxes done using TurboTax

Efile froze in middle of transmission

cathy1971 — Mon, 09 Mar 2026 09:04:08 GMT

While submitting my return electronically it froze in the middle of the transmission. After restarting the software it shows as if the return was not filed. Trying to refile the return electronically I get the error that a return with the same social security number has been filed. How do I fix the issue with the software in order to file the return. The reason I ask this is because the return was filed around the beginning of February and I have not received my refund and are unable to see the status of the return.

Re: Efile froze in middle of transmission

HeatherPLO — Sat, 05 Mar 2022 15:08:51 GMT

@cathy1971

Please visit this site here which will allow you to confirm if you have actually e-filed or not.

Re: Efile froze in middle of transmission

cathy1971 — Mon, 07 Mar 2022 15:09:56 GMT

I have gone to the site and checked the status of my return and it shows that it has not been filed. I even went to the irs website and used their tool and it states there is no information regarding my return. This has to be a problem with the software on my computer. I bought the software and loaded it on my desktop I did not use the online version. Is there a way to fix the software in order to file the tax return and not get the error that a tax return with that social security number has filed?

Re: Efile froze in middle of transmission

ChondelLO — Mon, 07 Mar 2022 18:42:08 GMT

To help get you connected to the right person for assistance, Please visit the link below for Customer Support.

How do I contact TurboTax?