topic How do I request a TurboTax purchase refund due to the 2020 Form 8615 Schedule D Worksheet error? in Get your taxes done using TurboTax

How do I request a TurboTax purchase refund due to the 2020 Form 8615 Schedule D Worksheet error?

toddckenyon — Mon, 09 Mar 2026 09:05:38 GMT

I cannot find anywhere on the Intuit TurboTax site where to request a purchase refund.

Re: How do I request a TurboTax purchase refund due to the 2020 Form 8615 Schedule D Worksheet error?

DanP0428 — Sat, 05 Mar 2022 00:53:56 GMT

TurboTax Online is not refundable.

Re: How do I request a TurboTax purchase refund due to the 2020 Form 8615 Schedule D Worksheet error?

toddckenyon — Sat, 05 Mar 2022 15:32:34 GMT

I was using the download version - I file multiple returns (my kids have unearned income and therefore have their own). I received a letter from TurboTax that includes the statement my purchase price will be refunded as a result of this issue. Has anyone else tried for the refund?

Re: How do I request a TurboTax purchase refund due to the 2020 Form 8615 Schedule D Worksheet er...

MoniqueLO_ — Sat, 05 Mar 2022 15:58:03 GMT

Thank you for the update!

If you have any other questions about your refund, please feel free to contact Customer Support so they can assist you. You will want to use the keywords billing issues when you call so you get to the right person.

@toddckenyon