topic Is anyone else having an issue paying by credit card? in Get your taxes done using TurboTax

Is anyone else having an issue paying by credit card?

jc707270 — Mon, 09 Mar 2026 09:10:30 GMT

In Chrome when I go to use the pay with Credit Card option I receive an error RESULT_CODE_HUNG and wait page unresponsive. I've also tried Edge which just freezes after the page loads to enter your Credit Card information and Firefox which tells me to stop loading the page after having issues displaying the input boxes. I've also tried on my iPhone as suggested by the customer service agent I spoke with over the phone and that didn't work so I then installed the app and tried that but no luck.

The Credit Card payment is the only option that seems to freeze and not allow typing in the boxes. In Firefox it eventually allowed me to type some but was extremely slow to display and then would not let me use the dropdowns to enter the expiration date so I could not complete the transaction. Thank you!

*UPDATE* I've cleared my cache and still the Pay by Credit Card section freezes and does not allow me to input a payment. Oddly enough when I went to enter in my bank information under the section to Pay with bank debit there were no issues. This has to be an issue with Turbo Tax at this point but I'm also unable to get a hold of anyone in a technical department and now I'm stuck unable to file my taxes until this issue is resolved.

Re: Is anyone else having an issue paying by credit card?

HeatherPLO — Tue, 08 Mar 2022 00:29:53 GMT

For further assistance with this matter, please reach out to us directly using the Help Article here. This ensures you will get to the correct department as quickly as possible.

Re: Is anyone else having an issue paying by credit card?

Kat — Tue, 08 Mar 2022 20:44:09 GMT

@jc707270 Are you still experiencing this issue?

Re: Is anyone else having an issue paying by credit card?

Lucy47 — Sat, 18 Mar 2023 19:33:03 GMT

I'm having the same issue. Paying to file Colorado state return. Any thoughts Kat?

Re: Is anyone else having an issue paying by credit card?

CarissaM — Sat, 18 Mar 2023 20:34:57 GMT

You are commenting on an older thread. If you are having trouble paying, please click here to contact us by phone. @Lucy47