https://ttlc.intuit.com/community/taxes/discussion/2020-espp-adjustment-bug/01/2538124#M909567 <P>I received a letter stating that TT will refund me of my purchase price if I am not satisfied due to the 2020 ESPP cost basis bug.&nbsp; Of course, I am not satisfied. Due to this bug, it took me more than 10 hours to amend my tax returns.&nbsp;</P><P>Although the letter below says I can get a refund but did not give the details on how to get it. It seemed like TT does not really want to refund. How do I get my refund?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="20220301_211344.jpg" style="width: 999px;"><img src="https://ttlc.intuit.com/community/image/serverpage/image-id/27285i60B610BB32680CC3/image-size/large?v=v2&amp;px=999" role="button" title="20220301_211344.jpg" alt="20220301_211344.jpg" /></span></P><P>&nbsp;</P><P>&nbsp;</P><DIV class="">&nbsp;</DIV><P>&nbsp;</P> Mon, 09 Mar 2026 09:20:51 GMT jtr111 2026-03-09T09:20:51Z https://ttlc.intuit.com/community/taxes/discussion/2020-espp-adjustment-bug/01/2538124#M909567 <P>I received a letter stating that TT will refund me of my purchase price if I am not satisfied due to the 2020 ESPP cost basis bug.&nbsp; Of course, I am not satisfied. Due to this bug, it took me more than 10 hours to amend my tax returns.&nbsp;</P><P>Although the letter below says I can get a refund but did not give the details on how to get it. It seemed like TT does not really want to refund. How do I get my refund?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="20220301_211344.jpg" style="width: 999px;"><img src="https://ttlc.intuit.com/community/image/serverpage/image-id/27285i60B610BB32680CC3/image-size/large?v=v2&amp;px=999" role="button" title="20220301_211344.jpg" alt="20220301_211344.jpg" /></span></P><P>&nbsp;</P><P>&nbsp;</P><DIV class="">&nbsp;</DIV><P>&nbsp;</P> Mon, 09 Mar 2026 09:20:51 GMT https://ttlc.intuit.com/community/taxes/discussion/2020-espp-adjustment-bug/01/2538124#M909567 jtr111 2026-03-09T09:20:51Z https://ttlc.intuit.com/community/taxes/discussion/re-2020-espp-adjustment-bug/01/2539061#M909797 <P>&nbsp;</P> <P><SPAN style="font-size:10.5pt"><SPAN style="font-family:Arial"><SPAN style="color:#333333">Please reach out to TurboTax Customer Support to request a refund. Use the keywords&nbsp;<EM><U>billing issues</U></EM>&nbsp;so you get to the right person.&nbsp;</SPAN></SPAN></SPAN></P> <P><A href="https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632" target="_blank"><SPAN style="font-size:10.5pt"><SPAN style="font-family:Arial">What is the TurboTax phone number?</SPAN></SPAN></A></P> <P><SPAN style="font-size:11.0pt"><SPAN style="font-family:Calibri">&nbsp;</SPAN></SPAN></P> Wed, 02 Mar 2022 15:32:26 GMT https://ttlc.intuit.com/community/taxes/discussion/re-2020-espp-adjustment-bug/01/2539061#M909797 MichelleLO 2022-03-02T15:32:26Z