topic Re: Credit Card Processing Not working in Get your taxes done using TurboTax

Credit Card Processing Not working

kstuhan — Sun, 14 Feb 2021 18:53:29 GMT

Cleared all cache, cleaned computer, re-booted, tried to browsers. Are you tech's working on fixing this problem so I can electronically file my State taxes?

Re: Credit Card Processing Not working

Anonymous — Mon, 12 Apr 2021 19:37:11 GMT

Same problem - I'm trying to pay the State e-file fee of $25 and it is not taking my cc - system must be down. Talked to 3 agents so far and none of them know how to take payments over the phone.

Re: Credit Card Processing Not working

JeanneLO — Mon, 12 Apr 2021 19:52:38 GMT

Please return to the MY INFO page in TurboTax and enter the same address as your credit or debit card you are using, go to the FILE tab to pay and make sure the credit card information matches exactly.

Please see this TurboTax FAQ for more information: Error: Your payment information cannot be authorized. Please double-check the information provided and resubmit

@Anonymous

Re: Credit Card Processing Not working

Liz4339 — Sat, 24 Apr 2021 22:51:34 GMT

I have several state returns I would like to submit online processing fees of $25 each. The "continue" button is not working. Please help!!!!

Re: Credit Card Processing Not working

Rascle — Sun, 25 Apr 2021 13:06:19 GMT

Good luck with that. The “Experts” here will suggest the same things they always have, none of which work. If you call them Support will have you try the same things Then suggest you pay for it from your Refund “for an additional fee”. This is at least 3 years now that it has been going on. Well I only endured for 2 because I did the smart thing this year and abandoned Intuit altogether. No more TurboTax for taxes, no more Quicken for personal, no more Quickbooks for Business.

Re: Credit Card Processing Not working

Rascle — Sun, 25 Apr 2021 13:08:38 GMT

@JeanneLO - You know that’s not going to work. So why suggest it?

Re: Credit Card Processing Not working

Rascle — Sun, 25 Apr 2021 13:19:05 GMT

@kstuhan - It has been happening for at least 3 Years now, so I would have to say “no, they are not working on it”, and don’t care. If they fix it then they can’t charge you “additional fees” when they force you to pay for it by deducting from your Federal Refund. People just need to get smart, like I finally did this year, and abandon Intuit/TurboTax. There are cheaper, just as easy to use , options “that actually work” available.

Re: Credit Card Processing Not working

ampm99 — Fri, 14 May 2021 06:47:44 GMT

Not taking my cc. Keeps saying there's a problem

Is it broken?

Re: Credit Card Processing Not working

sfratini — Mon, 28 Feb 2022 18:25:17 GMT

The noted problem still exists as of Feb. 2022. Hard to believe that a large company cannot fix their credit card payment processing. I called yesterday and they told me to wait a few days. I've spent more time checking to see if the system has been fixed than it took to do my tax return.

Re: Credit Card Processing Not working

HeatherPLO — Mon, 28 Feb 2022 18:47:47 GMT

@sfratini

Please see the Help Article here in regards to credit card processing.

Try this also to see if it resolves the issue:

Log completely out of Turbo Tax.
Then, clear your cache and cookies within your browser and completely close out of it. I have included the Help Articles below if you need assistance with clearing cache or cookies.
Re-open the browser and log back into Turbo Tax and see if this fixes the situation. You can also try a different browser as well or "incognito mode".
Try "hardwiring" versus using the wi-fi when completing your filing.

If none of the above steps resolve the issue, please reach back out here in the thread and someone will follow up with the next steps.

Clear Cache

Delete Cookies

Re: Credit Card Processing Not working

sfratini — Mon, 28 Feb 2022 18:59:36 GMT

I've deleted cookied, tried two different browsers and two different computers. Nothing works.

Re: Credit Card Processing Not working

LindseyLO — Mon, 28 Feb 2022 19:37:37 GMT

Assistance with processing your credit card has been provided by clicking here.

Re: Credit Card Processing Not working

sfratini — Mon, 28 Feb 2022 22:33:46 GMT

Requested a callback but was told some story about "end of month processing" and to wait several days before trying complete my return. Hard to believe a major company could function like this ... My return is completely done and I cannot file because your payment system for credit cards is down.

Re: Credit Card Processing Not working

TiffanyL — Tue, 01 Mar 2022 00:08:56 GMT

Please see the help article below for assistance with processing your credit card:

Error: "We are having trouble validating your credit card, please try again"

@sfratini

Re: Credit Card Processing Not working

sfratini — Tue, 01 Mar 2022 01:58:48 GMT

The problem is not with processing my card's details. I never get to the point of entering any information about my credit card. The system hangs after I choose to pay by credit.

Re: Credit Card Processing Not working

CarissaM — Tue, 01 Mar 2022 02:24:13 GMT

If you are still having issues, it would be best to contact us by phone by clicking here @sfratini.

Re: Credit Card Processing Not working

jcookies — Wed, 06 Apr 2022 02:17:41 GMT

No Tiffany, this doesn't work. I entered two different credit cards (which have no problems) and double checked that all the information matched EXACTLY. I checked that the billing address was correct. I called customer support and the representative told me to clear my cookies, which I did and exited out of the browser. This has ZERO effect on the problem, thus I wasted 10 minutes of my life listening to horrid elevator music on the phone. Why waste your breath on solutions that don't work? Fix your software issues or else there's no point paying for TurboTax to do my taxes anymore, and I'm sure the others on here with the same issues feel the same. I noticed how much more it cost this year then the previous two years, which makes me feel ripped off. It's a convenient tool, when it works, but the support is thoroughly disappointing.

Re: Credit Card Processing Not working

CarissaM — Wed, 06 Apr 2022 14:33:27 GMT

In this forum we have limited access to your account and return to see what is going on. In the article @TiffanyL posted it does mention to contact your card issuer to ensure there are no problems. If this does not work you would need to try another card. To further assist you, please follow the instructions here to contact us by phone so we can screen share with you to fully check the issue. @jcookies

Credit Card Processing directs me to this site

crowes2009 — Sun, 17 Apr 2022 00:24:17 GMT

It directs me to this site to know if my turbo tax was bought. I bought it on Amazon.com and I have the license for it. Do I need to register my software on this site?

Re: Credit Card Processing directs me to this site

CarissaM — Sun, 17 Apr 2022 14:53:59 GMT

Please follow the instructions here to download the Turbo Tax software.

Please let us know if we can assist you further. @crowes2009