topic lost data after saving an incomplete return in Get your taxes done using TurboTax

lost data after saving an incomplete return

Anonymous — Mon, 09 Mar 2026 04:51:30 GMT

Using 2021 TT premier from a CD on Windows 10 laptop, I am using the import feature to successfully download my 1099 data from my accounts. I finished the 1099 income entries one day, then saved the return. Came back to Continue the deductions another day. I found one 1099-R missing. So I reentered it. Continued entering the deduction data and saved the return for that day. Came Back to Continue another day and complete State return. Then I found all the 1099-B data was missing from the federal return that I had imported a few days ago. The Schedule D was blank. What is going wrong??

I can import that 1099-B again and start saving screen shots before saving the return again. What else can I do?

Re: lost data after saving an incomplete return

Anonymous — Sun, 27 Feb 2022 00:22:53 GMT

UPDATE: I discovered TT opened another file under a different user on my laptop. I got ERR 70001 when closing and saving the file I was working in. Then I looked at Task Manager I could see 2 instances active. I have no idea how that happened.

How many 2021 TT J forms should be in my folder? Right now with TT closed, I see 4 files.

Re: lost data after saving an incomplete return

MichelleLO — Sun, 27 Feb 2022 20:54:07 GMT

Please reach out to TurboTax Customer Support and request to speak to a tech support agent who can assist with this issue.

What is the TurboTax phone number?