topic Re: Update Problem in Get your taxes done using TurboTax

Update Problem

droykelly — Mon, 09 Mar 2026 05:00:45 GMT

I've been trying to update Turbo Tax for 3 days with no luck. My last try, a few minutes ago, was manual and that didn't work either. I can't file if it won't update & do not want to print & mail especially since i already paid to file my state return.

Any suggestions will be greatly appreciated!

Re: Update Problem

Bsch4477 — Fri, 25 Feb 2022 02:54:02 GMT

I assume you have a download/desktop version. What solved the problem for me was to uninstall and reinstall the program. My data was intact after the reinstall.

Re: Update Problem

droykelly — Fri, 25 Feb 2022 05:03:50 GMT

Thanks! I'll try that in the morning. I was afraid I'd loose everything. Glad to hear I won't

Re: Update Problem

droykelly — Fri, 25 Feb 2022 12:02:01 GMT

Shortly after turning my laptop on this morning, I tried to uninstall and got the same message!

Deciding to confirm it isn't an equipment problem, I uninstalled another program with no difficulty. Now what?

Re: Update Problem

MichelleLO — Fri, 25 Feb 2022 16:45:45 GMT

Please see the below TurboTax help article to assist with your updating issue.

Troubleshoot TurboTax for Windows updating issues

If you continue to have issues please reach out to a TurboTax representative for assistance.

What is the TurboTax phone number?

Re: Update Problem

droykelly — Sat, 26 Feb 2022 14:21:11 GMT

Thanks!

I unltimately had to contact Customer Service. 45 minutes with a very patient rep & I'm all set. software updated and 2021 taxes are filed!

Re: Update Problem

Bsch4477 — Sat, 26 Feb 2022 15:02:30 GMT

So glad your problem was solved. Would you share the solution so that we might help others with the same issue?

Re: Update Problem

droykelly — Sun, 27 Feb 2022 03:10:23 GMT

These are the steps we went through. They didn't work until I suggested that, perhaps, I should re-boot. Once that was done, the program updated and all was well.

I suggest a re-boot be done after each step since I really don't know which one may have resolved the problem.

Solution

Right-click your taskbar and select Task manager.
Look for Intuit update service in the process tab and end process.
Look for MSIexec.exe in the Details tab and end process.
Install/update Turbotax again.

If that didn't work, try one of these options:

Run the Windows System File Checker, then try installing/updating again.

Re-register Windows Installer:

Select Start > Run.
Type MSIEXEC /UNREGISTER and select OK (it'll look like nothing happened).
Repeat step 1 and type MSIEXEC /REGSERVER.
Install/update TurboTax again.

Start the Windows Installer Service:

Select Start, type Services.msc in the search box and press the Enter key.
Scroll down and open Windows Installer.
Select Manual as the Startup type.
Select Start and then OK.
Install/update TurboTax again.
Right-click your taskbar and select Task manager.
Look for Intuit update service in the process tab and end process.
Look for MSIexec.exe in the Details tab and end process.
Install/update Turbotax again.

Re: Update Problem

Creeka — Mon, 21 Mar 2022 03:22:51 GMT

Same problem here. Been working on it for over 3 hours, 2 hours with a Turbo Tax Rep. Same old BS. If they can't support their product any better than this, I may have to move on to another company. I have had Turbo Tax for more than 15 years and they are about to lose me.

Re: Update Problem

Creeka — Mon, 21 Mar 2022 03:24:35 GMT

What did they have you do? The rep I worked with tried everything and nothing worked

Re: Update Problem

droykelly — Mon, 21 Mar 2022 10:54:06 GMT

This is what I did. After doing the first set of instructions, re-boot. If that doesn't work, then go on to the second. Good Luck!

Solution

Right-click your taskbar and select Task manager.
Look for Intuit update service in the process tab and end process.
Look for MSIexec.exe in the Details tab and end process.
Install/update Turbotax again.

If that didn't work, try one of these options:

Run the Windows System File Checker, then try installing/updating again.

Re-register Windows Installer:

Select Start > Run.
Type MSIEXEC /UNREGISTER and select OK (it'll look like nothing happened).
Repeat step 1 and type MSIEXEC /REGSERVER.
Install/update TurboTax again.

Start the Windows Installer Service:

Select Start, type Services.msc in the search box and press the Enter key.
Scroll down and open Windows Installer.
Select Manual as the Startup type.
Select Start and then OK.
Install/update TurboTax again.

Re: Update Problem

bootsmillergolfer — Mon, 21 Mar 2022 17:27:55 GMT

Windows 10 Pro, TurboTax 2021 Premier. No problem with any other program updates. No option to bypass updates so can't even open TurboTax. Got the CD but installed it from your website instead and was able to open and update until today (03/20/22).

Started TurboTax 2021. Got screen which said install latest updates. Said Yes to Windows 10 screen to allow changes.

Got screen to install program updates est 5 min.. Waited but install does not start, eventually get error "Failed to install update Microsoft installer error 1603. Fatal error during installation:."

Updated Windows 10 Pro with optional update to 20H2 Build 19042.685 Same result.

This is your problem, not a Windows installer problem.

SOLUTION: YOU HAVE TO REINSTALL THE PROGRAM, WHICH MEANS YOU HAVE TO FIRST UNINSTALL, THEN REINSTALL. YOUR TAX WORK TO DATE WILL BE SAVED AND PICKED UP UPON THE REINSTALL.

NOEMI FROM TURBO TAX SUPPORT WAS VERY HELPFUL IN WALKING ME THROUGH THIS EFFORT.

Re: Update Problem

CarissaM — Tue, 22 Mar 2022 14:10:14 GMT

Thank you for providing the updated solution that got it to work. This will help the community. @bootsmillergolfer

Re: Update Problem

DaveD66 — Mon, 28 Mar 2022 17:56:56 GMT

I had the same problem. So frustrating! I finally uninstalled and reinstalled Turbotax per your suggestion and everything works now. I disabled my antivirus first but not sure if I had to. Thank you bootsmillergolfer.

Re: Update Problem

DWassmer — Thu, 31 Mar 2022 15:35:59 GMT

I had the same problem with Windows 11 64 bit OS. Resolved by downloading and installing 2022-03 cumulative update for Windows 11. After the windows update download and installed (took approx 10 minutes), I opened TurboTax Premier which immediately went to the update option and processed cleanly when selected. Good luck.

Re: Update Problem

Wolf2fly — Fri, 01 Apr 2022 19:47:22 GMT

Your solution worked as you explained, thank you very much.

Re: Update Problem

Catchawave — Sun, 10 Apr 2022 00:47:48 GMT

RE: Turbotax Software update problem

The middle option has worked for me each time I try to help someone. The Windows System File Checker (SFC) is a tool that is built into all modern versions of Windows. This tool allows you to repair corrupt system files in Windows. Each time I use it I find that we see corrupted windows files and they get fixed.

Then I have the person reboot the computer.

Log back in to TurboTax and go to File and update again. This time the update sticks and we are allowed to move on and finish efiling.

Good luck finding corrupt files . Its always best to get those repaired for the best computer health. Have a Beautiful Day!

If that didn't work, try one of these options:

Run the Windows System File Checker, then try installing/updating again.

Re-register Windows Installer:

Select Start > Run.
Type MSIEXEC /UNREGISTER and select OK (it'll look like nothing happened).
Repeat step 1 and type MSIEXEC /REGSERVER.
Install/update TurboTax again.

Re: Update Problem

RefundMeNow — Tue, 12 Apr 2022 02:26:09 GMT

Similar: Windows 10 Home Version 21H2 OS Build [removed] Windows Feature Experience Pack 120.2212.4170.0, TT2021 Premier from CD. Error box I get is different:

x Failed Updates:

+ Program Updates

Failed to download update. The data was truncated while converting from one data type to another. [Name of function(if known) = ] Check for solution.

When I clicked the hyperlink for the check for solution, got another dialogue box that said, "Sorry, a solution to this issue was not found."

Have uninstalled, rebooted, reinstalled 3 times, 1 of which after deleting the files in Task Manager as discussed in other threads here.

Same message.

Called Support, got the call back with terrible feedback so agent said he would call me back. I know...what were the odds, so of course, no call back 45 minutes later.

Any help appreciated. Or else back to Costco for a refund and switch tax software after almost 10 years with TT.

Re: Update Problem

RefundMeNow — Tue, 12 Apr 2022 02:27:31 GMT

Similar: Windows 10 Home Version 21H2 OS Build [removed] Windows Feature Experience Pack 120.2212.4170.0, TT2021 Premier from CD. Error box I get is different:

x Failed Updates:

+ Program Updates

Failed to download update. The data was truncated while converting from one data type to another. [Name of function(if known) = ] Check for solution.

When I clicked the hyperlink for the check for solution, got another dialogue box that said, "Sorry, a solution to this issue was not found."

Have uninstalled, rebooted, reinstalled 3 times, 1 of which after deleting the files in Task Manager as discussed in other threads here.

Same message.

Called Support, got the call back with terrible feedback so agent said he would call me back. I know...what were the odds, so of course, no call back 45 minutes later.

Any help appreciated. Or else back to Costco for a refund and switch tax software after almost 10 years with TT.

Re: Update Problem

RefundMeNow — Tue, 12 Apr 2022 03:31:03 GMT

Nicole and colleague from Customer Support got me a download version.

So all's well that ends well, but next year......will look at reviews before sticking with TT.