topic Re: Corrupt file in Get your taxes done using TurboTax

Corrupt file

Jeniv — Sun, 11 Apr 2021 22:13:46 GMT

I am using windows version. Everything was fine when I updated the turbo tax home and business version on 04/10/2021, it started to giving me the message “ Looks like your tax file is corrupt, we are having trouble opening your return. Try opening again. if that doesn’t solve the problem, create a new tax return.”

I have created the new .tax2020 file 3 times, still same problem. Be advised my pc is Core i7, 16 GB memory, 1TB SSD. So cut the crap about the PC configuration. I am 100% sure this has happened because of the last update. The IT people messed it up. The IT of the turbo tax is not very efficient; they took huge time to add the new unemployment adjustment. Turbo Tax should hire good IT people. Please fix the mess up.

Re: Corrupt file

LenaH — Sun, 11 Apr 2021 22:35:34 GMT

Please check the answer provided by SteamTrain. This is a great workaround to this issue for .tax2019 files. Please try this method for your .tax2020 file.

If you have further issues, please Contact TurboTax Support.

Re: Corrupt file

Jeniv — Sun, 11 Apr 2021 23:39:08 GMT

I am not talking about tax.2019 file. When I am in the middle of filing 2020 Tax return, the turbo Tax save the not submitted Tax return as tax.2020 so that later on we can reopen the return. But when we try to reopen the incomplete return it says the file is corrupted. THE SOFTWARE IT SELF CREATES THE CORRUPT FILE. It was working perfectly just before the update. It can not even transfer tax.2019 file. Please just check the software; don’t just say something without testing. I am using Turbo Tax for the last 8/9 years. And I am an advanced user.

Re: Corrupt file

Jeniv — Sun, 11 Apr 2021 23:43:17 GMT

I am not talking about tax.2019 file only. When I am in the middle of filing 2020 Tax return, the turbo Tax saves the non submitted Tax return as tax.2020 so that later on we can reopen the return. But when we try to reopen the incomplete return it says the file is corrupted. THE SOFTWARE ITSELF CREATES THE CORRUPT FILE. It was working perfectly just before the update. It can not even transfer tax.2019 file. Please just check the software; don’t just say something without testing. I am using Turbo Tax for the last 8/9 years. And I am an advanced user.

Re: Corrupt file

Anoyingtbtax22 — Sat, 19 Feb 2022 23:06:24 GMT

I too am receiving "File Corrupted"

I sat down today to begin my taxes. I installed from the DVD purchased at Costco, then allowed the online update to occur.

I created a new return that had nothing but my name in it and saved, then closed TurboTax.

Reopen the just saved file ... FILE CORRUPTED.

Rinse and repeat 3 more times, same FILE CORRUPTED.

I looked at the "*.tax2021" file with a hex editor and saw that it is a ZIP container. I extracted the container contents of 2 files: "xxxx-xxx-xxx-xxx..." proprietary archive and "manifest.xml".

XML is structured text. "manifest.xml" is NOT text!

In any case, After re-installing many times I still get FILE CORRUPTED.

I tried to do an online install instead of using the DVD and TurboTax rejected it because it was already registered. Of course it was registered, I registered it!

Re: Corrupt file

Katina S — Sun, 20 Feb 2022 00:21:29 GMT

Since you are using the desktop version of Turbo Tax, be sure to click on "Check for Updates" and update your software if needed. If that doesn't work, you can manually update your software.

If updating your computer doesn't resolve the issue, please contact us so we can further assist you.

@Anoyingtbtax22

Re: Corrupt file

Anoyingtbtax22 — Sun, 20 Feb 2022 16:06:55 GMT

You said, "...be sure to click on "Check for Updates" and update your software if needed."

I understand you have a canned response script to use, but did you read my message where I said, "... then allowed the online update to occur ..."?

I normally run Linux, so I'm running TurboTax in a Windows VMware Workstation. I've done this with no issues for over 10 years until now. I'm now wondering if in their zeal to implement Intellectual Property (IP) protection mechanisms, TurboTax is performing some kind of direct hardware device access which bypasses the normal Operating System functions. Direct hardware access is not reliable under a VM but there is no good reason for TurboTax to attempt such. Is TurboTax no longer runnable in a VM?

Re: Corrupt file

LindseyLO — Sun, 20 Feb 2022 17:36:31 GMT

Please review these two articles provided for you for further assistance with the issue that you are having:

Minimum System Requirements

Corrupted Error Message

If you are still needing assistance, please reach out to Customer Support by clicking here.

Re: Corrupt file

TheMugzzy — Fri, 25 Feb 2022 03:10:24 GMT

I too have this same exact issue. I am a TurboTax power user, have been using it for several years and continue to get the corrupt file message. Now one of my returns I e-filed was rejected, but I can't go back to edit it because I can't open the return do to corrupt file error. WHAT GIVES!?!

Re: Corrupt file

MichelleLO — Fri, 25 Feb 2022 19:17:45 GMT

Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support.

What is the TurboTax phone number?

@TheMugzzy

Re: Corrupt file

Anoyingtbtax22 — Sat, 26 Feb 2022 23:23:53 GMT

After the most recent updates I managed to almost get through my taxes. Apparently the form (8911) necessary for the electric vehicle charger rebate is not yet approved and Turbo Tax says to check again on March 15.

Really, March 15? This form was finalized well over a year ago!

In fact on https://ttlc.intuit.com/community/tax-credits-deductions/discussion/tesla-charger-and-form-8911/00/1148390

DoninGA

Level 15 states "Form 8911, Alternative Fuel Vehicle Refueling Property Credit - Estimated date available 02/20/2020"

That's over a year ago, and it's still not available!

Re: Corrupt file

DoninGA — Sat, 26 Feb 2022 23:08:16 GMT

@Anoyingtbtax22 That was for Tax year 2020.

Form 8911, Alternative Fuel Vehicle Refueling Property Credit for tax year 2021 is estimated to be available in TurboTax on 03/17/2022

Re: Corrupt file

anishapb — Mon, 14 Mar 2022 18:45:20 GMT

Hello,

I have the same issue with the .tax2020 file, it is not opening with last years CD and the PDF is corrupted.

What on earth do I do now? I need to open my file for obvious reasons to file this years return.

Re: Corrupt file

SForrestLO — Mon, 14 Mar 2022 19:34:02 GMT

Please see this Turbo Tax help article for help with the error.

Error: The selected file is NOT a previous year's tax file or it is corrupted.
https://ttlc.intuit.com/community/bugs-and-error-messages/help/error-the-selected-file-is-not-a-previous-year-tax-file-or-it-is-corrupted/00/25867

@anishapb

Re: Corrupt file

rvttax2000 — Thu, 09 Feb 2023 15:49:50 GMT

this doesn’t resolve the issue for me. i am selecting a .tax2021 file and TT is claiming that it is corrupted (it isn’t, I have it open in TT 2021)

Re: Corrupt file

CarissaM — Thu, 09 Feb 2023 19:02:48 GMT

You are commenting on a thread from last year. If you cannot open this, please click here to contact us by phone. @rvttax2000

Re: Corrupt file

tammyann121 — Sat, 18 Feb 2023 12:25:03 GMT

i am also having this issue with 2022. had this issue last year and thought by now they would of fixed the **bleep** thing. so mad filled my return but i never got an email saying they received my return so went back in and now the file is corrupt. Tired of this crap. We pay a lot of money for this program. I should of known better to not use it. RRRRRRRRR. again i have to do my taxes over and refile.

Re: Corrupt file

CarissaM — Sun, 19 Feb 2023 19:46:03 GMT

If you have already filed the return, there would be no need to refile.

If the file is corrupt that just affects your opening of the return.

Please click here to give us a call so we can better assist you. @tammyann121