topic Why is there trouble processing my billing information in Get your taxes done using TurboTax

Why is there trouble processing my billing information

mimialind — Mon, 09 Mar 2026 05:11:09 GMT

why is there trouble processing my billing information

Re: Why is there trouble processing my billing information

thethriftstorian — Wed, 23 Feb 2022 14:06:44 GMT

Here's a fix I found from the forums that worked for me:

Enter "123 Main St" as your billing street address for the card. Keep the city, state, zip the exact same as your own. Click submit and it should go through! Worked for me a few minutes ago and I am still amazed that this was the actual solution.

Re: Why is there trouble processing my billing information

LenaH — Wed, 23 Feb 2022 16:06:39 GMT

It is recommended that you first log out of your TurboTax Online and delete your cookies.

On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser. For more information on how to delete your cookies on the browser you are using, please see How do I delete cookies?

If the issue persists, please try using a different browser.

@mimialind

Re: Why is there trouble processing my billing information

enes69 — Mon, 17 Apr 2023 00:08:14 GMT

worked for me today.. was going krazzee trying to figure out problem.

Re: Why is there trouble processing my billing information

LindaS5247 — Mon, 17 Apr 2023 00:20:15 GMT

It is recommended that you first log out of your TurboTax Online and delete your cookies.

If the issue persists, please try using a different browser.