topic Import from Schwab results in "Login is temporarily unavailable" in Get your taxes done using TurboTax

Import from Schwab results in "Login is temporarily unavailable"

sbox9 — Mon, 09 Mar 2026 05:19:12 GMT

I am trying to import a 1099-B from Schwab. Have way too many transactions to enter manually and this is one of the main reasons I used Turbotax

Every time I jump through the new login hoops I get this message:

"Login is temporarily unavailable. Please try again later or call customer support."

Here are things to note:

* This first happened two days ago and is still happening. It shows no sign of being temporary.

* Yes I am using a correct Schwab login and I use it daily. I can login successfully with the same credentials on their regular website.

* Yes I have gone into the Schwab settings and checked "Allow third party access".

* I've done this 4 years in a row without issue, only this year with this new system is there an issue.

I have not called customer support as I'd rather chew glass, and this seems like an Intuit issue since Schwab works fine in a normal browser. Anyone else having this issue?

Re: Import from Schwab results in "Login is temporarily unavailable"

sbox9 — Tue, 22 Feb 2022 01:42:54 GMT

The form lost the info but this is the downloaded version of TurboTax 2021 Deluxe for Mac

Re: Import from Schwab results in "Login is temporarily unavailable"

sbox9 — Tue, 22 Feb 2022 15:44:53 GMT

Did search before posting but the results included nothing for "Schwab"

In any case, have since found out there are many threads on here about the same issue and it seems to work occasionally. It finally worked for me this morning. All good

Re: Import from Schwab results in "Login is temporarily unavailable"

robzilla — Sat, 26 Feb 2022 22:53:58 GMT

I get the exact same message. I have been getting it for over a week now. I have made sure everything is correct in my account settings. Doesn't appear temporary. I never had any issues in the past years with this.

Re: Import from Schwab results in "Login is temporarily unavailable"

gplt — Sun, 27 Feb 2022 01:33:40 GMT

Same story here. Dear intuit, do you mind addressing the issue PLEASE?

Re: Import from Schwab results in "Login is temporarily unavailable"

MichelleLO — Sun, 27 Feb 2022 15:27:30 GMT

For assistance with fixing your import issue, please see the below TurboTax help article.

How can I fix my 1099 import issue?

If you are using TurboTax CD/Download software, please make sure your software is up-to-date before trying to import again. The below TurboTax help article can assist with this.

How do I update my TurboTax CD/Download software program?

@robzilla

@gplt

Re: Import from Schwab results in "Login is temporarily unavailable"

GES3 — Sun, 27 Feb 2022 20:51:11 GMT

I'm having the same repeating issue with the "Login is temporarily unavailable. Please try again later or call customer support."

* I'm using Turbo Tax Premier for Mac

* Yes I am using a correct Schwab login and I use it daily. I can login successfully with the same credentials on their regular website.

* Yes I have gone into the Schwab settings and checked "Allow third party access".

The reply from the Intuit expert did not address this "Temporary..." issue. IT IS NOT TEMPORARY - it keeps happening.

Re: Import from Schwab results in "Login is temporarily unavailable"

GES3 — Sun, 27 Feb 2022 20:52:42 GMT

I'm having the same repeating issue with the "Login is temporarily unavailable. Please try again later or call customer support."

* I'm using Turbo Tax Premier for Mac

* Yes I am using a correct Schwab login and I use it daily. I can login successfully with the same credentials on their regular website.

* Yes I have gone into the Schwab settings and checked "Allow third party access".

The reply from the Intuit expert did not address this "Temporary..." issue. IT IS NOT TEMPORARY - it keeps happening. Intuit - please fix this or provide instructions that address this issue.

Re: Import from Schwab results in "Login is temporarily unavailable"

EbonyA — Tue, 01 Mar 2022 19:35:26 GMT

Please try the suggestions provided in this thread and let us know if the issue persists.

Re: Import from Schwab results in "Login is temporarily unavailable"

hlkzbill — Sun, 06 Mar 2022 15:00:53 GMT

I have exactly the same problem and same situation except I called Schwab customer support, they offered no answer. Asking me to wait which does not appear to work.

Re: Import from Schwab results in "Login is temporarily unavailable"

hlkzbill — Sun, 06 Mar 2022 15:14:40 GMT

I have the same problem "login is temporarily unavailable". These answers don't work as everything addressed in the article are properly set.

Re: Import from Schwab results in "Login is temporarily unavailable"

HeatherPLO — Sun, 06 Mar 2022 16:06:13 GMT

@hlkzbill

If this still isn't working for you, please try to utilize the workaround posted on this thread here.

Re: Import from Schwab results in "Login is temporarily unavailable"

turtle924 — Sun, 06 Mar 2022 19:07:14 GMT

I have been using TT for probably 35 years. Not being able to import is terrible. Unfortunately the "expert" Michelle O. from TT is wrong, updating does not cure the problem. We still cannot import. This problem needs to be escalated to highest level. Only reason I use TT.

Re: Import from Schwab results in "Login is temporarily unavailable"

BLR5 — Mon, 07 Mar 2022 01:24:32 GMT

Same. Went on with customer support and did the following with no success:

1. Verified 3rd party access enabled with Schwab

2. Uninstalled and reinstalled turbotax

3. changed password at schwab, shut down turbotax, relaunched turbotax again, and tried again

4. cleared cache and cookies from browser

The workaround I was given? Enter the 2,000+ trades from my 1099-B manually. They don't even have the option of importing a CSV file, which is ridiculous.

Re: Import from Schwab results in "Login is temporarily unavailable"

BLR5 — Mon, 07 Mar 2022 01:27:43 GMT

@Hea @EbonyA None of the solutions offered have helped.

I have uninstalled, reinstalled TurboTax.

I have made sure 3rd party permissions are given in Schwab.

I have cleared my cache.

I have changed my password with schwab and tried again.

Manual entry of 2,000+ trades that are on my three separate 1099s I am needing to import is what I tried to avoid by purchasing the software in the first place. It would even help if a CSV file could be imported.

Re: Import from Schwab results in "Login is temporarily unavailable"

msfuller33 — Mon, 07 Mar 2022 02:02:03 GMT

SBOX and others, thank you so much for documenting this defect in the 2021 TurboTax software, I was getting really frustrated with the continued message you reported TWO WEEKS ago! I am using the PC version installed from Disc on a new Dell laptop and TTax has been auto-updated as recently as today. It still gives reported error:

"Login is temporarily unavailable. Please try again later or call customer support."

Like the others here, I made sure I could login with same credentials at Schwab, to be sure there were no basic problems or NEW prompts at Schwab that might not be anticipated at TTax. Still wondering if dual authentication prompt on a Schwab account might be omitted in the TTax app.

Like several here, reported it to Intuit Support and they did NOT ask me to do the workarounds as they've probably noticed those obvious workarounds were not helping folks. They did take my problem seriously and said they are working on it now. They promised to email me when there was a fix in place. They realize that for the many who have called Support, there is no manual workaround and it needs to be fixed ASAP. Maybe after 2 weeks of troubleshooting their software Dev team realizes there is a defect in the import which has to be fixed. Like many of you reported, this feature has worked faithfully for many years, so hopefully they can isolate what has happened recently that would break their code or to not align with Schwab code. I am going to escalate it with Schwab too, as some of you have, as this is very disappointing and a complete hard-stop to being able to do taxes that involve bank/investment imports. VERY disappointing but hopeful now that Support understands severity!

Re: Import from Schwab results in "Login is temporarily unavailable"

HeatherPLO — Mon, 07 Mar 2022 02:05:34 GMT

@turtle924

@BLR5

What version of TurboTax are you using? Also, are you using Windows or Mac?

Re: Import from Schwab results in "Login is temporarily unavailable"

BLR5 — Mon, 07 Mar 2022 03:31:36 GMT

@HeatherPLO @turtle924

Turbotax Home and Business 2021 on a PC with Windows

Re: Import from Schwab results in "Login is temporarily unavailable"

msfuller33 — Mon, 07 Mar 2022 03:34:53 GMT

WIN 10 on Dell (IBM PC)

TTax WinPerRel [phone number removed]

Installed from CD and all updates applied today

Re: Import from Schwab results in "Login is temporarily unavailable"

msfuller33 — Mon, 07 Mar 2022 03:39:41 GMT

Trying that again, your website removed my version number thinking it was a phone

TTax WinPerRel : 021 Version 000 0491 from disk and updated