topic Re: Ordering in Get your taxes done using TurboTax

Ordering

ablamboo — Mon, 09 Mar 2026 05:49:45 GMT

I can't order TurboTax - I go the order page, enter cc information, etc. and the final "continue" button will not function. I deleted all cookies and browser history per Intuit's instructions, I even used a different computer with no luck. Also how does one contact Intuit for this kind of problem? The only support they offer is by phone and I live overseas so I'm hesitant to use it.

Re: Ordering

CarissaM — Fri, 18 Feb 2022 23:44:06 GMT

We are currently experiencing an issue causing some customers to not be able to pay with a credit card. We apologize for the inconvenience. Please click here to sign up to receive an update once this is resolved.

Re: Ordering

ablamboo — Mon, 21 Feb 2022 21:32:09 GMT

No, that wasn't the problem. The problem was that Intuit auto-filled some of the order form fields with information, one of them being the phone number. I live abroad and so for some reason it didn't like the non-US number. After tens of attempts by deleting fields, using caps, etc., I randomly arrived at the solution - I deleted the prefilled phone number and it worked. Seems like a simple issue but I don't think anyone actually had a look at my specific problem.

Re: Ordering

MoniqueLO_ — Thu, 24 Feb 2022 17:25:15 GMT

Thank you for the update! I am glad you were able to get the issue resolved.

@ablamboo