topic "Needs Review" doesn't change even after I clear my cache and re-enter the information? in Get your taxes done using TurboTax

"Needs Review" doesn't change even after I clear my cache and re-enter the information?

Anonymous — Mon, 09 Mar 2026 05:29:31 GMT

This is for a W-2. All fields are correct, same in different browsers - how do I fix this problem?

Re: "Needs Review" doesn't change even after I clear my cache and re-enter the information?

LenaH — Sun, 20 Feb 2022 16:03:15 GMT

Please ensure that all box 14 entries of your W-2 are filled in with the categories selected. Once you select the appropriate box 14 categories, your W-2 should pass review.

If the categories for a particular deduction in Box 14 is not listed as an option, then you can select the category labeled Other - not classified.

Generally, the Box 14 items of your W-2 are for informational purposes and would not affect your income tax return.

Re: "Needs Review" doesn't change even after I clear my cache and re-enter the information?

Anonymous — Sun, 20 Feb 2022 17:06:24 GMT

There is nothing in Box 14 of the W-2 in question and so I just left the TurboTax fields blank. I just tried selecting the Other category and leaving both the Description and Amount fields blank but this didn't "fix" the Needs Review problem. Any other ideas? Thanks.

Re: "Needs Review" doesn't change even after I clear my cache and re-enter the information?

LenaH — Sun, 20 Feb 2022 17:28:57 GMT

If you are still getting an error, it would be helpful to have a TurboTax ".tax2021" file that is experiencing this issue.

You can send us a “diagnostic” file that has your “numbers” but not your personal information. If you would like to do this, here are the instructions: Go to the black panel on the left side of your program and select Tax Tools.

Then select Tools below Tax Tools.
A window will pop up which says Tools Center.
On this screen, select Share my file with Agent.
You will see a message explaining what the diagnostic copy is. Click okay through this screen and then you will get a Token number.
Reply to this thread with your Token number. This will allow us to open a copy of your return without seeing any personal information.

We will then be able to see exactly what you are seeing and we can determine what exactly is going on in your return and provide you with a resolution.

Re: "Needs Review" doesn't change even after I clear my cache and re-enter the information?

Anonymous — Sun, 20 Feb 2022 22:43:14 GMT

Lena,

I appreciate your offer and may take you up on it. However, there really isn't anything more to "see" other than what I described. The W-2 was entered twice, once manually and once via image upload. All available fields were entered into TurboTax as they appear on the W-2. I had a similar issue with another entry and corrected it by deleting and re-entering - but that didn't work for the W-2 In question. This is apparently an issues that others have raised and it really shouldn't take a tax expert like yourself to figure out what seems like a clear "glitch" in the TurboTax tool!

I'm going to explore a bit further and may come back to you if I can't figure it out.

Best,

Re: "Needs Review" doesn't change even after I clear my cache and re-enter the information?

Anonymous — Mon, 21 Feb 2022 03:16:36 GMT

The problem seems to be that the W-2 did not include an Employer State ID number along with the State, Wages and State Tax information. I assumed that this was another field that could be left blank but must be provided. Apparently, I may need to request a corrected W-2 that includes this missing ID.

Re: "Needs Review" doesn't change even after I clear my cache and re-enter the information?

JillS56 — Mon, 21 Feb 2022 03:31:44 GMT

If there is no State ID number, you may request a corrected ID, but in most cases, the State ID is the same number as the Federal EIN.

By any chance did you work for the same employer in 2020. You could always check your 2020 tax papers to see if that W-2 had a state ID number on it. If it is the same employer it would be the same ID number.

Or you could simply enter the Federal EIN in the box for the State ID number.

Re: "Needs Review" doesn't change even after I clear my cache and re-enter the information?

Anonymous — Mon, 21 Feb 2022 03:45:58 GMT

Thanks, Jill. I did enter the Federal EIN for the State ID and the "needs review" button changed to "edit". It seemed odd to me that the State ID field in the W-2 didn't automatically populate with the Federal EIN if it was the same as the State ID so I reached out to the employer for confirmation or a corrected W-2. Strange the hoops we have to jump through for tax filing to tell the government what they already know😒

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