topic Re: Turbotax Software issues in Get your taxes done using TurboTax

Turbotax Software issues

smatam13 — Mon, 09 Mar 2026 05:32:23 GMT

Tax software is looping around and never gets out of asking repeated questions. Thanks.

Re: Turbotax Software issues

AliciaP1 — Sun, 20 Feb 2022 03:50:11 GMT

Can you clarify which questions or forms its asking about?

Re: Turbotax Software issues

smatam13 — Sun, 20 Feb 2022 14:20:21 GMT

It is asking me about Following repeating

1. did you receive a form 2439 for 2021?

2. Any Straddles or section 1256 contracts?

3. Incentive Stock options

4. did you sell any investments in 2021?

5. Did you have investment losses you could’nt claim in 2020?

I answered ‘no’ to each of these questions.

Re: Turbotax Software issues

DoninGA — Sun, 20 Feb 2022 14:25:49 GMT

@smatam13 wrote:

It is asking me about Following repeating

1. did you receive a form 2439 for 2021?

2. Any Straddles or section 1256 contracts?

3. Incentive Stock options

4. did you sell any investments in 2021?

5. Did you have investment losses you could’nt claim in 2020?

I answered ‘no’ to each of these questions.

This is a known problem when using the Investment section of the program.

See this TurboTax support FAQ - https://ttlc.intuit.com/community/income/help/why-am-i-stuck-in-a-loop-in-the-investment-income-section-when-i-choose-walk-me-through-everything/00/2432685