topic Re: Blank Screen in Get your taxes done using TurboTax

Blank Screen

m420815 — Mon, 09 Mar 2026 06:10:54 GMT

When I go to enter Deductions & Credits I get a blank screen.

Re: Blank Screen

DaraLO — Mon, 14 Feb 2022 17:21:00 GMT

For TurboTax Online, sign out of your account and clear your browser's cache and cookies. If you're using the TurboTax CD/Download software, please check for updates or update manually using the steps listed here.

If the above does not resolve the issue, please reply to this thread and let us know which TurboTax version you're using.

Re: Blank Screen

jm144324 — Tue, 15 Feb 2022 16:45:09 GMT

Turbotax Desktop Deluxe. When I try to enter SSA-1099 Income, I click 'update', the next screen is blank.

Re: Blank Screen

CarissaM — Tue, 15 Feb 2022 19:42:58 GMT

Have you followed the instructions above to clear cache as well as update your software @jm144324 ?

Re: Blank Screen

jmaz4002 — Sat, 19 Feb 2022 22:07:54 GMT

I too am having problems with blank screens. After I click on "walk me thru everything" then click on update W-2 info it brings me to a blank screen. I have checked to make sure that Pop-ups are allowed, so I'm at a loss what else it could be... any ideas as to how to resolve this blank issue?

Re: Blank Screen

Katina S — Sun, 20 Feb 2022 00:00:32 GMT

Try following the instructions in our FAQ regarding getting blank screens, missing buttons, or missing images.

@jmaz4002

Re: Blank Screen

annetruiter — Fri, 11 Mar 2022 01:31:01 GMT

Hi, I completed my taxes in Turbo tax, and when asked to agree to share my information for other services, I declined. Now I can't file my taxes, whenever I hit "file" my screen goes blank. I tried in different browsers, I cleared my data and cookies. noting. I am in Turbotax Premier 2021.

Re: Blank Screen

mr-nyc — Fri, 11 Mar 2022 01:32:49 GMT

Using TurboTax Online. After the Final Review, the screen is blank. The File screen is blank too. Tried on Linux with FF, Mac with Safari and Windows with Chrome. Results are the same. Blank screen. How can I correct this so I can file my taxes?

Thanks

Re: Blank Screen

sheila1232 — Fri, 11 Mar 2022 01:43:35 GMT

I am having this exact same issue. I have even tried from a total different computer and still the same blank page when you get to either review or start the steps to file. I am assuming it is a turbotax issue. I have tried clearing the cookies and cache and that didn't help. I also totally restarted my computer and still getting a blank screen. I am doing my kids' returns and I get it on both of theirs as well as on mine

Re: Blank Screen

chingkue10 — Fri, 11 Mar 2022 01:59:33 GMT

Same issue when clicking review right before finalized. Signed out of account. Cleared cookies and cache, but problem persists. Even tried it on a different browser. Same thing.

Re: Blank Screen

SForrestLO — Fri, 11 Mar 2022 02:07:07 GMT

Please see this Turbo Tax FAQ.

Troubleshoot blank screens, missing buttons, or missing images.

https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-blank-screens-missing-buttons-or-missing-images/00/25724

Re: Blank Screen

wildcrisis — Fri, 11 Mar 2022 02:12:58 GMT

Hi, I've done all of the suggested fixes, and I'm still getting a blank screen during a portion of the state tax filing. I can't complete my taxes without getting through that portion. As I've tried everything on my end, and many other people are reporting this problem within the last hour, I'm assuming the issue is on TurboTax's end?

Re: Blank Screen

joseaguilartrejo713 — Fri, 11 Mar 2022 02:21:04 GMT

Hi, I completed my taxes in Turbo tax, paid for the products and when asked to agree to share my information for other services, I declined. Now I can't file my taxes, whenever I hit "file" my screen went blank. I tried in different browsers, I cleared my data and cookies and restarted my computer and still nothing. Please advise or at the least refund me and I will use another.

Re: Blank Screen

alexusfrazier — Sun, 29 Jan 2023 00:06:03 GMT

I am using the Turbo tax. I have also tried to do state taxes on my iPhone, iPad, and laptop. I have gotten a blank screen on all of them. 1/24/2023 I was able to sign but California wasn’t accepting until the 26th. Since that day I cannot sign my state return.

Re: Blank Screen

SForrestLO — Mon, 30 Jan 2023 17:46:26 GMT

@alexusfrazier

It is possible, the forms needed to complete your are not available. Please see this Turbo Tax FAQ on State forms availability for personal use.

State forms availability table for TurboTax individual (personal) tax products.

Re: Blank Screen

Chazadam — Fri, 03 Feb 2023 18:30:02 GMT

My Turbo Tax was installed from a disc. I checked for updates and my software is up to date. I'm using Turbo Tax Premium. I get a blank screen after trying to enter deductions.

Re: Blank Screen

SForrestLO — Fri, 03 Feb 2023 18:53:07 GMT

Please see this Turbo Tax article and let us know if this resolution works.

How do I fix blank screens during activation or in-product purchases in TurboTax Desktop for Windows?

Re: Blank Screen

ronghuawang — Sat, 16 Sep 2023 06:31:25 GMT

I am on mac, downloaded the installation image and installed it on mac. and I am hitting this issue. When I want to "update" my w2, or "update" on estimated tax, and other buttons, I get blank screen.

The faq is on windows. How should i do with mac version?

Re: Blank Screen

gardji1 — Sat, 03 Jan 2026 14:57:25 GMT

I have updated the software for TurboTax home and business but I still keep getting a blank screen on my computer when going through steps. I can access the forms section however. How do I fix this?