topic Faulty Product in Get your taxes done using TurboTax

Faulty Product

songbirdMD — Mon, 09 Mar 2026 05:35:17 GMT

I get to where i should be able to put in my W-2s under personal information and the screen goes blank and i am unable to move forward. I have made several attempts over the last couple of weeks, but it appears this program is bad, what do i suppose to do?

Re: Faulty Product

DoninGA — Sat, 19 Feb 2022 17:56:23 GMT

Are you running the program as an Administrator?

If not, save the tax return, close the program.

On the TurboTax icon for tax year 2021, right click on the icon and click on Run as Administrator.

See if the problem persists.

Re: Faulty Product

songbirdMD — Sat, 19 Feb 2022 18:51:14 GMT

THANK YOU, it worked. I never had to do that in the past with Turbo Tax.