topic Re: Stuck in blank screen in Get your taxes done using TurboTax

Stuck in blank screen

celinecastro — Wed, 04 Mar 2020 21:30:22 GMT

Re: Stuck in blank screen

ReginaM — Fri, 06 Mar 2020 23:24:55 GMT

There are a couple of things that you can try to get past the blank screen,

Try closing TurboTax,
Compete a disk cleanup,
Restart your computer.

If this doesn't work try this:

If you've enabled pop-up blocking in your web browser, please turn it off and try again.
If it's still not working, try again using a different web browser. (For example, if you're using Chrome, try using Explorer or Safari instead.)
If those suggestions didn't help, try going back to your first browser and delete cookies.

If you have no luck, please contact us.

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.

We're open daily from 5 AM to 9 PM PT.

TurboTax Online

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Re: Stuck in blank screen

dandj51 — Sat, 19 Feb 2022 15:12:39 GMT

I have used and downloaded Turbotax since 1995. I sign in and it goes to a blank screen. I cleared my history, cookies and still blank screen. Do I need to order a CD? what ia the solution?

Re: Stuck in blank screen

HeatherPLO — Sat, 19 Feb 2022 16:50:44 GMT

@dandj51

Please see the Help Article here for troubleshooting blank screens in the Download version.