topic Re: Schwab import fails in Get your taxes done using TurboTax

Schwab import fails

hptao — Fri, 28 Feb 2020 00:42:57 GMT

I have Home & Business 2019. When I try to import my 1099, I get the message:

This import was unsuccessful.

There isn't any tax-related info to import right now.

I contacted Schwab who said that files were released and available. I have not had any import problems in previous years. Please advise.

Re: Schwab import fails

AlanT222 — Fri, 28 Feb 2020 00:57:18 GMT

In order to import your Schwab 1099 form(s) into TurboTax, you’ll need to opt-in to Schwab’s import program settings directly from your Schwab account.

To do that,

Log in to schwab.com/passwords.
Once logged on to Security Center, scroll down to Third-Party Access to Account Information, and under OFX, select Enable Third-Party Access.
You will receive an email confirming third-party access is enabled.

After that,

Sign in to your TurboTax account and continue to your return.
Search for the form you’d like to enter (for example, 1099-INT, 1099-DIV, 1099-B), and select the link at the top of the search results.
Continue through to successfully import your Schwab 1099 forms.
You can also navigate to the section by selecting Wages & Income from the top menu.
Scroll down to Investment Income, select Revisit next to the section you were working on, and continue through to successfully import your Schwab 1099 forms.

Re: Schwab import fails

hptao — Fri, 28 Feb 2020 01:19:06 GMT

I have already enabled 3rd party access. It is a different error message when the access is disabled.

Re: Schwab import fails

DavidD66 — Fri, 28 Feb 2020 01:51:34 GMT

I can't help if the 1099 download isn't working; however, there is an alternative if your 1099-B won't import. You can enter category totals instead of individual transactions. To do so,

Click on Search
In the Search Window type Jump to 1099-B
Click on Jump to 1099-B
Click + Add an Account (if the account you were trying to download is showing, delete it first)
Answer Yes to "Did or will you receive a 1099-B form or brokerage statement for these sales? "
Click on "I'll type it in myself"
Select your Bank or brokerage and click Continue
On the page with "Tell us about your 1099-B sales for this Charles Schwab account" answer the question about employee stock & the number of sales, etc.
click the button "Let's enter a summary"
Enter your Investment Sale information and repeat to you have entered for each category.

After entering all your category summaries, Look for "To finish reporting these sales, follow the mailing instructions" and click on the link for these instructions:

Take a moment to double-check that your statements are complete. For each sale listed, there should be:

- A Description
- Date Acquired
- Date Sold
- Sales Price
- Cost Basis
- Gain or loss for each sale
- A based on how the sale was reported to you and the IRS

In some uncommon cases, there will be an adjustment code and adjustment amount.

NOTE: Any sales summaries that include only Box A or Box D sales, and which have no adjustments to gain/loss, do not need to be included on a statement mailed to the IRS.

Here's how to mail your statements:

If you are e-filing your tax return, then mail your statements along with Form 8453 to:

Internal Revenue Service

Attn: Shipping and Receiving, 0254

Receipt and Control Branch

Austin, TX 73344-0254

If you are not e-filing, then mail your statements with your entire tax return to your local IRS office.

Re: Schwab import fails

cjrausch — Fri, 03 Apr 2020 22:05:05 GMT

I've never had any problem importing from Schwab before. I use Turbo-tax Premier

Re: Schwab import fails

DMarkM1 — Sun, 05 Apr 2020 13:06:52 GMT

A couple of things to try. 1. If you have a VPN running, disable it. 2. Try a different browser (Chrome, FireFox, Edge).

Re: Schwab import fails

NickNick — Sat, 11 Apr 2020 19:37:00 GMT

I'm having the same issue.

I'm using the downloaded installed product on my desktop.

I was able to download from etrade.

It's just schwab where I cannot.

And I have change the third party switch -- which was "on" to "off" and then back to "on" -- just in case.

None of that accomplished anything.

It appears the handshake between intuit and schwab is broken.

Schwab has XML, CSV download available. Does TurboTax allow importing those ?? If so, how ?

Re: Schwab import fails

GoingLikeSixty — Thu, 11 Feb 2021 23:39:21 GMT

I've done this and still cannot import for 2020. Schwab says all forms are available.

this is the message I get:

The 1099 import service for Charles Schwab & Co., Inc. is currently unavailable. Please try your import again on February 12, 2021 at 12:00AM PT.

Try getting this form another time.
Already have this tax info? You can enter it by hand.

Re: Schwab import fails

MichelleLO — Sat, 13 Feb 2021 16:15:43 GMT

Are you still having trouble importing your 1099?

@GoingLikeSixty

Re: Schwab import fails

GoingLikeSixty — Sat, 13 Feb 2021 17:45:43 GMT

Hi, turns out all my forms are not ready yet at Schwab. I'll check back 2/19. Thanks for your interest!

Re: Schwab import fails

Omar80 — Sun, 14 Feb 2021 17:09:53 GMT

Hi Alan and all,

First time user here. Decided to move on from TaxAct after many years because of some issue last year with some forms which I'm now trying to resolve with the IRS. Was happy to see basic info and W-2 import worked smoothly into my 2020 Premier Windows software.

I initially had issues with import working due to third-party access being disabled, but then I fixed it and it was able to import. My issue is that it only imported the 1099-DIV section, when the more interesting and involved 1099-B. When I looked at the forms available, they had the 1099-B PDF available separately, but for some reason it isn't included in the composite PDF. I don't know if this is something known that should be resolved and if so when. If anyone has info on this please share. I'll also try querying Schwab on it.

Re: Schwab import fails

Omar80 — Sat, 20 Feb 2021 02:20:42 GMT

In my case, the issue is only the individual investor account info is picked up, not the EAC account (for company stock awards) that has my 1099-B. So it is probably unrelated to the original issue here. I saw another post about EAC import not working.

Re: Schwab import fails

mauriciogg — Mon, 22 Feb 2021 20:03:09 GMT

Having the same issue with EAC. 1099 has been available since 02/19 but no luck importing so far. Do love the confidence with which turbotax tells me to be prepared to be impressed and then fails at every import attempt.

Re: Schwab import fails - solved

GoingLikeSixty — Thu, 25 Feb 2021 16:06:11 GMT

Schwab had not uploaded all my forms when I posted before. Once they were all uploaded the imported seamlessly into Turbotax. Also imported from Amerprise too. I have e-filed my taxes.

Re: Schwab import fails

mesquitebean — Mon, 10 May 2021 05:48:45 GMT

CAUTION:

I'd be wary and suspicious of the website URLs posted by new user "nhe150" above. For all we know, they could be dangerous sites to steal information or plant malware. I've asked a Moderator to look it into it.

Re: Schwab import fails

strictbiz — Sun, 06 Jun 2021 00:40:22 GMT

I'm a 3rd person having a problem with an employer managed Schwab account holding RSUs. The import function only pulls in 1099-INT from the bank account, not the much more interesting 1099-B from the account with the RSUs.

If anyone finds a workaround please post it. Please also post if you can figure out where Schwab has the information on how many shares were sold for taxes when the RSUs were granted - can't find that anywhere on Schwab.com

Re: Schwab import fails

Laborkei — Fri, 18 Feb 2022 13:02:35 GMT

First I have to say... Turbotax Support is Awful.

I have never had problems like this in the past, and trying to use this Support Group is even worse.

Where is the phone number where I can talk to someone !

Now, why am I here?

Today is 02/18/2022, and I am supposed to be able to import my data from Charles Schwab.

I log on, put in all the right security information and I see the program code abending.

I have tried multiple times.

So what do I do?

Who can I talk too?

Where is the Phone Number to call?

Re: Schwab import fails - disappointed

fixate — Tue, 22 Feb 2022 01:52:36 GMT

This is getting ridiculous.

My consolidated 1099 has been available as a PDF on Schwab's site all week.

All week long I've been held back by TurboTax telling me that: "No Documents are Currently Available for Import" and that they would be available "from Friday, 18 February 2022 at 00:00:00 PT onwards"

So now it's Friday the 18th and TurboTax will (presumably) allow me to (finally) download my data... lots of fancy looking splash screens in Turbo Tax, logging into Intuit, logging into Schwab to confirm access and agree to terms and in the end, after logging into everything and following the multistep process:

"error": "invalid_request",
"error_description": "Too Many Requests"

I'm not looking for a workaround where I can spend all day manually entering data - please don't offer it.

Please just make this work.

Re: Schwab import fails - disappointed

priller1 — Fri, 18 Feb 2022 15:05:24 GMT

Ya, I'm getting the same failures ....

"error": "invalid_request",
"error_description": "Too Many Requests"

Re: Schwab import fails - disappointed

NashayLO — Fri, 18 Feb 2022 15:43:00 GMT

When importing from Charles Schwab, make sure to opt-in to Schwab’s import program settings directly from your Schwab account. Please see this TurboTax FAQ, for more information, How can I fix my 1099 import issue?

If you are using the Desktop program, uninstall/reinstall the software and if using the Online Program, try clearing cache and cookies and rebooting your computer.

If its still not working and you are getting the invalid requests error, the forms may still not be ready yet, for import. Give it some more time, then try again. For further assistance, contact TurboTax by phone.