topic TT charged my credit card before verifying ability to file return, and now won't refund in Get your taxes done using TurboTax

TT charged my credit card before verifying ability to file return, and now won't refund

AlexSt — Mon, 09 Mar 2026 05:38:40 GMT

I ran into same issue described in this thread so i figured i won't be able to file with TT

https://ttlc.intuit.com/community/tax-credits-deductions/discussion/deductible-home-mortgage-interest-worksheet/00/2423618/page/5

Unfortunately, before verifying ability to e-file TT charged me for tax service it has not yet provided, and now wont issue refund (3 hours already spent on the phone with reps)

case number [phone number removed]

If TT doesn't give me refund i ll seek filing class action and will be very vocal about my experience with everyone i can reach.

Re: TT charged my credit card before verifying ability to file return, and now won't refund

xmasbaby0 — Sat, 19 Feb 2022 01:24:17 GMT

Your fee for online TurboTax is the same whether you e-file it or mail it in an envelope. The fee was for the use of the software to prepare your tax return.

But if you want to discuss your fees you can contact customer support.

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

https://twitter.com/TeamTurboTax

https://www.facebook.com/turbotax

Re: TT charged my credit card before verifying ability to file return, and now won't refund

AlexSt — Sat, 19 Feb 2022 01:33:19 GMT

I was not informed that i will not be able to e-file. I m not interested in mail option, therefore offering was misrepresented.

Re: TT charged my credit card before verifying ability to file return, and now won't refund

DoninGA — Sat, 19 Feb 2022 01:38:14 GMT

TurboTax has no way to know that your tax return would be rejected for e-filing. The TurboTax account fees are for the use of the software to assist in completing a tax return. The fess are the same whether the tax return is e-filed or printed for mailing.

Re: TT charged my credit card before verifying ability to file return, and now won't refund

AlexSt — Sat, 19 Feb 2022 02:36:57 GMT

Oh no TT knows it says “we just need to fix one little thing” in the loop.

I did not download tax return for mailing (since i m not interested) and was not able to efile since TT won’t let me therefore service was not provided.

How is this even an argument look at the thread i linked! This is obvious TT issue they havent fixed for years and they refuse to refund people who can’t file because of the issue.

Re: TT charged my credit card before verifying ability to file return, and now won't refund

CarissaM — Mon, 21 Feb 2022 18:37:38 GMT

We are unable to handle any refunds here in this public forum, as we have no access to your account or your billing information.

All refund requests must be handled by speaking with a phone representative by clicking here.

Re: TT charged my credit card before verifying ability to file return, and now won't refund

morsalean — Mon, 21 Feb 2022 18:41:23 GMT

😅

They tried that with me. Also they want to charge me for the software again!!!!

Re: TT charged my credit card before verifying ability to file return, and now won't refund

AlexSt — Mon, 21 Feb 2022 20:36:37 GMT

I m just trying yo raise awareness and maybe bring attention of TT staff on a higher level. In thread i linked i see people still having troubles and some requested refund and were denied just as myself.

It s no longer an individual refund request.

It s a class action material and TT/intuit has chances to lose millions not to mention reputation.