topic Re: failed e-file validation in Get your taxes done using TurboTax

failed e-file validation

F2 — Sun, 07 Feb 2021 00:53:33 GMT

Final review checked for updates - all up to date. Submitted e-file return. Validation failed - message -need to update prior to filing.

Re: failed e-file validation

Cass0317 — Sun, 07 Feb 2021 03:32:58 GMT

Yes, the program is indicating it is not acknowledging that you have updated.

Please click the below link. This was updated 4 days ago and has the latest federal update: Manually update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)

Re: failed e-file validation

kman916 — Fri, 12 Feb 2021 23:06:22 GMT

Not using windows, but an Imac. getting message validation failed, tax program update required. no updates available.

Re: failed e-file validation

EbonyA — Fri, 12 Feb 2021 23:34:54 GMT

@kman916 here are some MAC update troubleshooting steps: MAC updates

Re: failed e-file validation

kman916 — Sat, 13 Feb 2021 00:10:51 GMT

It turns out that the message itself was the problem. The message just said 'the tax program needs to be updated'. When I checked for updates it said I was up to date. The real problem was turbotax had updates, but couldn’t apply them without me first having to install updates to ios on the Imac. After I installed available updates to the ios, then started turbotax, the updates became available, and were noted as ‘very important’. Whille this was true, the lanquage in the error message could have said ‘ we have imprtant updates to install, but need you to update your operating system’. After completing the above updates, it worked fine.

Re: failed e-file validation

Cado — Fri, 18 Feb 2022 04:12:43 GMT

Download the manual update, but still received the same error.

Re: failed e-file validation

MichelleLO — Fri, 18 Feb 2022 15:46:56 GMT

Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support.

What is the TurboTax phone number?

@Cado

Re: failed e-file validation

jwsheff — Thu, 10 Mar 2022 22:24:40 GMT

I had the same issue after applying the manual update. Checked my Windows system updates which had at least two. Applied them, then tried the E-File and it worked.

Re: failed e-file validation

Katina S — Fri, 11 Mar 2022 01:40:50 GMT

Thank you so much for sharing what worked for you!

@jwsheff

Re: failed e-file validation

AndrewWH — Sun, 13 Mar 2022 13:08:50 GMT

"Failed Validation" error when efile (last step) - saying that there is a program update, but my Turbotax is up to date. Also, checked Windows update and it is also up to date. I backed off and efiled federal, which went through. So this is about state tax (NY). Googled and found that this problem has been recurring every year. Very frustrating, and too lazy to spend hours on the phone with customer service!

Re: failed e-file validation

AndrewWH — Sun, 13 Mar 2022 16:37:48 GMT

I ended up talking with CS, and she saw the error message via screensharing. She said that I just need to mail my return. Well, as far as I know, New York has a state efile mandate. I chose "mail my return" option, the state electronic file mandate is on the return.... So Intuit, this is brilliant!

Re: failed e-file validation

jwsheff — Sun, 13 Mar 2022 18:37:21 GMT

These are the steps I used to make mine work:

1. Applied the manual TurboTax update even though my TurboTax indicated it was up to date. Here is link to the update: https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-soft[product key removed]e-premier-home-business/00/26041

2. On my Windows machine, I requested all updates and applied them.

3. Rebooted my Windows machine.

4. E-filed just my Federal taxes which was successfull

5. Then E-filed my state taxes and they filled successfully

Re: failed e-file validation

jwsheff — Sun, 13 Mar 2022 18:39:30 GMT

Bad link to manual update, try this https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-soft[product key removed]e-premier-home-business/00/26041

Re: failed e-file validation

AndrewWH — Sun, 13 Mar 2022 20:54:01 GMT

Tried this and it did not work!