topic Re: Income Section Is In A Loop in Get your taxes done using TurboTax

Income Section Is In A Loop

LB641 — Mon, 09 Mar 2026 06:10:49 GMT

Endless Loop: I am in the Income Section. Have answered the 1099- INT questions. I answer the following questions in order, but then it loops back and returns to the first question. I again answer each question (with a NO), and after the last question, I loop back and return to the first question. I can't get past these endless questions.

Did you sell any investments in 2021? NO

Did you have investment losses you couldn’t claim in 2020? NO

Did you receive a Form 2439 for 2021? NO

Any Straddles or Section 1256 Contracts? NO

Incentive Stock Options - NO

Loops back to these questions again and again.

Did you sell any investments in 2021?

Did you have investment losses you couldn’t claim in 2020?

Did you receive a Form 2439 for 2021?

Any Straddles or Section 1256 Contracts?

Incentive Stock Options

Loops back to these questions again and again.

The program won't proceed past these questions ....

Re: Income Section Is In A Loop

LEHobbs — Sun, 13 Feb 2022 21:03:57 GMT

I have this same issue. It needs to be addressed.

Re: Income Section Is In A Loop

DaraLO — Mon, 14 Feb 2022 17:37:32 GMT

Please reply to this thread and let us know which TurboTax version you're using, and if you're working in TurboTax Online or the CD/Download software.

Re: Income Section Is In A Loop

LB641 — Mon, 14 Feb 2022 21:22:51 GMT

Turbo Tax Premier

CD - Desktop version on Windows 10.

Have noticed this seems to be an issue with others as well. One other posted to this post.

Re: Income Section Is In A Loop

MichelleLO — Mon, 14 Feb 2022 23:23:51 GMT

Please double-check to make sure your software is updated to the most recent version. If updating your software doesn't correct the issue, please comment back.

How do I update my TurboTax CD/Download software program?

@LB461

Re: Income Section Is In A Loop

LB641 — Tue, 15 Feb 2022 13:58:58 GMT

The program checks for updates, and updates itself automatically at start up.

I also check manually on a regular basis. Everything is updated.

By the way - Others are having similar issues.

This needs a solution, so we can get on with our taxes.

Re: TurboTax 2021 Stuck in a loop at investment in... (intuit.com)

Re: Income Section Is In A Loop

DianeW777 — Tue, 15 Feb 2022 14:25:40 GMT

This experience might be resolved simply by clearing cache and cookies. Sometimes your computer remembers pieces of information that you wanted it to forget. It can cause issues that are unexplainable. The instructions are placed here for your to try.

Here are the official instructions for the most popular browsers:

Google Chrome
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Microsoft Internet Explorer 11 (use the drop-down on the upper right corner of that page for earlier versions)
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How to delete cookies

If you continue to have the same experience, please reach out by using the link below.

@LB641

Re: Income Section Is In A Loop

LB641 — Tue, 15 Feb 2022 17:34:22 GMT

This is not an on-line program. This is Premier CD Desktop, and does not depend on the internet. However, to be able to say I have done all that is asked for and recommended, I did same. No change. By the way, I found another post with much of the same issues. Multiple users are reporting this issue. We need to get TTx involved and doing something so we can all get going on our taxes. Can't help but notice TTx has not weighed in on this.

TurboTax 2021 Stuck in a loop at investment income - Page 3 (intuit.com)

Re: Income Section Is In A Loop

wsue99 — Thu, 17 Feb 2022 05:35:04 GMT

Same here, Premier CD version. Just have to manually move on with Deductions & Credits for now. See if REVIEW section catch anything missing.

Re: Income Section Is In A Loop

LB641 — Thu, 17 Feb 2022 14:04:29 GMT

DESKTOP - PREMIER

Have used for some 20 years now.

THIS IS THE WORST EVER. We are all held up. Can't do or finish our taxes. At this point have no faith or trust they will be done correctly. Why isn't TTx weighing in here? NO ONE from TTx is contacting any of us. This is not SUPPORT!!! What the heck is going on at TTX?????????? How about some help and support !!!!!

Re: Income Section Is In A Loop

wsue99 — Thu, 17 Feb 2022 20:07:51 GMT

Is TTx even aware of this or we’re just talking/complaining among ourselves?

Re: Income Section Is In A Loop

LB641 — Thu, 17 Feb 2022 20:12:39 GMT

A question many of us have asked. Where is TTx on this issue? Will they ever acknowledge the issue, and contact us? Any completion date for the fix? In the meantime, we all sit unable to complete our taxes. Maybe TTx would be so kind as to offer us someone on LIVE to do our taxes for us. Since we can't with this faulty program. Hey TTx - anyone there involved or reading these posts?

Re: Income Section Is In A Loop

dhayes51 — Thu, 17 Feb 2022 21:44:53 GMT

Same issue here. Program stuck in a loop in answering investment income. Updated the program that didn't help. Turbo Tax isn't what it used to be....can't depend on it. Had issues last year too. Getting tired of it.

Re: Income Section Is In A Loop

JCeltic — Fri, 18 Feb 2022 04:13:55 GMT

Glad I'm not alone - thought I was losing my mind.

I hope we hear about this soon.

I'm using Turbo Tax Premier.

Loaded it with a CD to a MacBook Pro.

Re: Income Section Is In A Loop

kj18914 — Fri, 18 Feb 2022 22:43:01 GMT

I have the same problem. I am using Turbotax Premier loaded from a CD with the latest updates. Program as a whole I find glitchy but I cannot get past the income section asking if I received Form 2439 for 2021

Re: Income Section Is In A Loop

dashestock — Fri, 18 Feb 2022 22:49:06 GMT

Honestly TaxSlayer and FreeTaxUSA is what people use when TurboTax bugs out as usually since they don't have an office and it's just an online service.

Re: Income Section Is In A Loop

wdisney491 — Fri, 18 Feb 2022 22:50:44 GMT

I am having the same problem. I am using the download from online.

Re: Income Section Is In A Loop

bilej01 — Sat, 19 Feb 2022 16:56:26 GMT

I am experiencing the same looping issue.

Re: Income Section Is In A Loop

bilej01 — Sat, 19 Feb 2022 16:57:34 GMT

I am experiencing the same looping issue. Using Turbo Tax Premier CD, Windows 10 desktop

Re: Income Section Is In A Loop

Steve1234 — Mon, 21 Feb 2022 02:28:03 GMT

I am experiencing the same issue!!!!!!!

I entered all out 1099-B data and answered all the questions which appear to be identical/similar to the original poster's question!

I am using the Mac desktop version of Turbotax Home & Business. The software checks for updates every time I start it up. Presumably, it actually does check.

I have been using TurboTax every year since they were a plug in for a spread sheet. I have experienced minor problems several times. This is the first time I have run into anything remotely like this.

TurboTax programmers need to solve this problem. Many more people will have their programs halted by this problem!