topic Re: Illinois Tax Return glitch in Get your taxes done using TurboTax

Illinois Tax Return glitch

hl — Fri, 08 Feb 2019 00:46:07 GMT

You believe that you have a glitch in your state tax returns and I cannot "view, print or download (my Illinois forms) because some of the forms have not been finalized yet". When I request an email notification for when they will be available, I get a response saying "unable to load messageid. No forms or products have been specified. Please close the window and try again. for en_US". I believe the forms are available -- certainly they are available on the Illinois Department of Revenue site. In prior years, if the forms were not available, there would be a "! error" next to the form and if you printed the form it would say something like "do not file". I think this is a glitch is the system. I see questions from taxpayers in Alabama and Oklahoma re the same problem. The programing department needs to be transparent, address this issue, and advise clients when the problem will be fixed. I spent over 2 hours on the phone today with TurboTax and you have still not addressed my problem -- how dare you sent me an email saying that my case is closed and ask me to take a survey. I spent $90 on the download Premier edition and I expect more from TurboTaxve

Re: Illinois Tax Return glitch

GeorgeR — Fri, 08 Feb 2019 18:21:32 GMT

I have the exact same issue(s). I don't understand why they have not identified and fixed this issue

Re: Illinois Tax Return glitch

CheriS — Fri, 08 Feb 2019 18:59:45 GMT

This issue has been reported and currently under investigation. Please see more information here.

Re: Illinois Tax Return glitch

sav — Sat, 09 Feb 2019 20:59:49 GMT

I am having the same problem. When will it be fixed?

Re: Illinois Tax Return glitch

swisstpa — Sun, 10 Feb 2019 15:50:09 GMT

I am also having this issue - Turbo Tax Deluxe for Windows

Re: Illinois Tax Return glitch

CheriS — Mon, 11 Feb 2019 15:32:04 GMT

Please view my msg above. The sign-up link to join is included to be updated on when this issue will be resolved.

Re: Illinois Tax Return glitch

GeorgeR — Tue, 12 Feb 2019 00:07:59 GMT

Great, but what you don't tell us is approximately when it will be fixed. We've been talking about this issue for a few days now.

We paid money for this program and we can't file our state taxes! TurboTax/Intuit should at least give us an estimated resolution time (not to mention an apology)

Re: Illinois Tax Return glitch

CheriS — Tue, 12 Feb 2019 15:27:57 GMT

Hi, @GeorgeR

Pardon the delay, I'm only provided with the with link with instructions to sign up. Signing up is the fastest way to receive information on an estimated date. Thank you

Re: Illinois Tax Return glitch

danman71 — Tue, 12 Feb 2019 19:06:17 GMT

I have the same issue. It let me efile, but I can't print or save a copy of my return? When will this be fixed?

Re: Illinois Tax Return glitch

JMK — Wed, 13 Feb 2019 01:02:25 GMT

Same problem. Been waiting for quite a while for a fix.

All we hear is crickets!

Hey Intuit: How about a REFUND of the price of the software since we can't get a tax REFUND using your software???

Re: Illinois Tax Return glitch

GeorgeR — Wed, 13 Feb 2019 01:05:07 GMT

I agree. Someone needs to give us an estimated timeframe. Day after day goes by and we can't file our state returns.

Thanks TurboTax--not feeling like I want to continue using you in the future!!!

Re: Illinois Tax Return glitch

JMK — Wed, 13 Feb 2019 02:04:41 GMT

Why wasn't something this obvious caught in testing?

Re: Illinois Tax Return glitch

CheriS — Wed, 13 Feb 2019 22:33:21 GMT

Update-For those who have not signed up for the e-mail notification about this issue I have included it here:

"Please follow the below step in an attempt to clear the issue:

Exit out of the TurboTax Program
Uninstall the Illinois folder by following the steps below

Click on the Windows button or the search bar on the bottom left of your computer screen
Type c: into the search bar
Double-Click on the folder labeled Program Files (x86)
Double-Click on the TurboTax folder
Then double-click on the folder for tax year 2018
Then double-click on Forms
Find the folder labeled ili_18
Right click on the ili_18 folder and click delete

Re-install Illinois by following the steps below

Click on the Windows button or the search bar on the bottom left of your computer screen
Type w_illinois_ind into the search bar
Click on the item labeled w_illinois_ind_2018.160.0100.exe (or the one that is most similar)
Follow the on screen instructions to finish installing Illinois

Relaunch TurboTax after Illinois has been installed"

If the above instructions do not work, please click the sign-up button.

Re: Illinois Tax Return glitch

hl — Wed, 13 Feb 2019 21:29:59 GMT

Did anyone try the TT response just received regarding how to resolve printing state tax returns. I 'm a newbie at programing and I'd appreciate knowing whether this works and how easy it is to do.

Re: Illinois Tax Return glitch

danman71 — Wed, 13 Feb 2019 22:26:19 GMT

I tried this but am unable to locate the w_illinois_ind file in search to reinstall? Can it be downloaded somewhere?

Re: Illinois Tax Return glitch

hl — Wed, 13 Feb 2019 22:42:16 GMT

Thanks for your response. I received another email from TT at 3:53 pm Central time, advising "the workaround is causing problems for some customers. Please be patient and we will email out additional information by the end of the week." I think I will wait; I was hoping TT would address this problem through an Update.

Re: Illinois Tax Return glitch

GeorgeR — Thu, 14 Feb 2019 01:58:01 GMT

I think I will wait as well. I don't want to accidentally trash my program.

TurboTax needs to get on their game with this one!

This situation and their handling of it has left a bad taste in my mouth--I'm certainly going to consider another program next year.

Re: Illinois Tax Return glitch

Vollpreuss — Thu, 14 Feb 2019 02:03:07 GMT

I recommend staying away from this "fix". Not fully tested in my opinion and makes things worse. Can't find w_ind_illinois and get errors now on my return. Can some please take ownership of the issue and ensure a proper fix or update is supplied?

Re: Illinois Tax Return glitch

Vollpreuss — Thu, 14 Feb 2019 02:31:40 GMT

Just wish to correct my prior note: Was searching for w_illinois_ind as indicated in the instructions. Regardless, nothing of that sort came up.

Re: Illinois Tax Return glitch

dlogs — Thu, 14 Feb 2019 02:35:04 GMT

Does not find w_illinois_ind on my computer either