topic Verifying foreign phone number in Get your taxes done using TurboTax

Verifying foreign phone number

abtb00 — Mon, 09 Mar 2026 06:07:33 GMT

I am a US citizen living abroad. I had done my taxes 2 years ago with turbotax and was able to e-file it .. Now I logged back in to do my 2021 taxes...

2 years ago I had entered my foreign phone number to your system which is still the same... (not on to my taxes because IRS doesn't accept foreign phone numbers - which is not fair, considering US citizens in foreign countries are also responsible for taxes)

Now after logging into my dashboard, under sign in and security screen I saw a "verify phone number" option which has my foreign phone correctly shown (with the +country code and then phone number format). So I went ahead to verify it. I tried both text message and phone call. But I received none. I do not remember verifying a phone number 2 years ago but I was still able to file taxes with your system. Now what? Will I not be able to do and file my taxes? I have a US phone too but that is only a voice mail.

I didn't even start to do my taxes yet I was going through the dashboard after logging in.

And also I didn't see anywhere where to start doing our taxes. Do I need to purchase the product first and then start to do taxes? (assuming I will be able to file with you per my question above)

Re: Verifying foreign phone number

MarilynG1 — Wed, 16 Feb 2022 03:46:45 GMT

Your Intuit Account Info won't affect you being able to use TurboTax.

I tried what you did and did not get a text or email either! Since you weren't trying to change your phone number, don't worry about it.

Yes, go to 'turbotax login' in your browser and use the same User ID and Password as last year.

You should start off in the same product you used last year, or you may get questions to recommend a product.

TurboTax should ask you to verify your Name/Address/Email/Phone again before you Efile.

Re: Verifying foreign phone number

abtb00 — Wed, 16 Feb 2022 06:06:03 GMT

Sorry, I don't understand, you say don't worry about it but in your last sentence you said Turboax will again ask for phone verification before I efile, which is something I cannot do with my foreign phone as I indicated above

Re: Verifying foreign phone number

Kreeves22 — Fri, 15 Apr 2022 16:04:14 GMT

Did you find a resolution for this? I’m encountering the same problem.