topic Re: Can you send a replacement CD? in Get your taxes done using TurboTax

Can you send a replacement CD?

jhnreber — Sat, 01 Jun 2019 01:49:49 GMT

My CD appears to have been scratched in the envelop when it arrived. I need a replacement.

You will need to contact TurboTax support and they will r...

DoninGA — Sat, 01 Jun 2019 01:49:50 GMT

You will need to contact TurboTax support and they will replace CD or you can get an installation file pushed to your download account.

See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

To contact TurboTax customer service/support use their contact website during business hours.

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

https://support.turbotax.intuit.com/contact/

Note: The Call option will not be available when TurboTax Support is closed.

Re: Can you send a replacement CD?

sapacif — Thu, 30 Dec 2021 13:14:36 GMT

I did not receive a CD. There is no scratched CD to return. No CD ever arrived at this location.

Since I paid for one I think I should have one.

Please send a CD.

Re: Can you send a replacement CD?

Critter-3 — Thu, 30 Dec 2021 13:27:12 GMT

Please contact support via phone for assistance with this; contact details can be found here

Re: Can you send a replacement CD?

ivemar — Mon, 14 Feb 2022 08:58:11 GMT

I have not received the CD for 2021

Re: Can you send a replacement CD?

Critter-3 — Mon, 14 Feb 2022 12:25:38 GMT

Please contact support via phone for assistance with this; contact details can be found here