topic Re: Trouble Downloading State Return - Endless Loop in 2021 in Get your taxes done using TurboTax

Trouble Downloading State Return - Endless Loop in 2021

PV — Mon, 09 Mar 2026 06:25:03 GMT

Hello. I cannot download the Illinois state tax return program for 2021. Similar to questions in prior years, there is a loop and notes the program is up to date. The fix in some of the discussions was for 2019 and doesn't seem to work. Will an update be available for the 2021 year? Thank you.

Re: Trouble Downloading State Return - Endless Loop in 2021

AkinaLO — Sun, 06 Feb 2022 23:34:34 GMT

Are you trying to redownload your state program in order to update it? If you are having trouble downloading your state program, please refer to the following article for assistance.

Troubleshoot TurboTax for Windows downloading issues - Intuit

If none of those steps work, we recommend contacting support for assistance over the phone.

What is the TurboTax phone number? - Intuit

Re: Trouble Downloading State Return - Endless Loop in 2021

mdeegooden — Tue, 08 Feb 2022 16:49:58 GMT

I have had the same problem. I tried calling Turbo Tax and was on the phone for over an hour. They escalated the issue and I still had no resolution. I tried the 2020 solution found on your site. I tried rebooting. I tried uninstalling and reinstalling Turbo Tax. I tried rebooting in Selective Startup. I am using the same computer (Dell PC, Windows 10) that I have used for the last 3 years and have never had this issue. Not that it should matter, but I bought TT through Amazon. There has to be a resolution!

Re: Trouble Downloading State Return - Endless Loop in 2021

TucsonKate1 — Tue, 08 Feb 2022 17:43:50 GMT

mdeegooden, I'm in the same situation. Spent over an hour on the phone yesterday, no resolution. The TurboTax agent was escalating the issue and supposed to call me back this morning, but has not. The 2020 fix does not work, as you pointed out. TurboTax, please help!

Re: Trouble Downloading State Return - Endless Loop in 2021

PV — Wed, 09 Feb 2022 14:34:52 GMT

The TTStateCleanup_TY20 did work for me. I did have to uninstall and reinstall. Thanks to Audra in TT customer service.

Re: Trouble Downloading State Return - Endless Loop in 2021

TucsonKate1 — Wed, 09 Feb 2022 15:00:50 GMT

That's encouraging! To be clear, did you use the 2020 State Cleanup tool to uninstall your 2021 state software only, or did you have to uninstall TT altogether and reinstall? When I did a reinstall earlier, it thought it was a different computer (it wasn't) and made me purchase the state software all over again, even though it was included in my original purchase of TT Home and Business. So I'm leery about doing another uninstall/reinstall of the whole program.

Re: Trouble Downloading State Return - Endless Loop in 2021

HeatherPLO — Wed, 09 Feb 2022 16:57:36 GMT

@TucsonKate1

Are you getting a blank screen error? What is the specific issue? If it is related to blank screens, please see this Help Article for further assistance. If that does not resolve your problem, please reach back out here.

Re: Trouble Downloading State Return - Endless Loop in 2021

PV — Wed, 09 Feb 2022 17:03:18 GMT

First I used the State Cleanup to remove the state programs. It did not reinstall correctly. Then I used the Windows' uninstall program, reinstalled it and the state program worked correctly. Good luck.

Re: Trouble Downloading State Return - Endless Loop in 2021

PV — Wed, 09 Feb 2022 17:05:02 GMT

There was no blank screen. The state program would not open up and it kept looping when trying to download it. My problem was resolved.

Re: Trouble Downloading State Return - Endless Loop in 2021

TucsonKate1 — Wed, 09 Feb 2022 18:31:42 GMT

No, not a blank screen. When I try to start the state return, a box pops up saying Let's Download and Install Your States (even though it is already installed). It saves your return. Then a box that says Getting Your State ... A few seconds later a box that says Your software is up to date. Click okay, and you are right back to where you started, and the loop continues. Try to start the state return, and you get Let's Download, etc. The state return never opens.

This is the same problem that occurred last year that was addressed with a State Cleanup file - https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-[product key removed]ing-but-won-t-allow-you-to-install-your-state/00/1127787 , but there is no 2021 version of that, at least not yet.

Re: Trouble Downloading State Return - Endless Loop in 2021

TucsonKate1 — Wed, 09 Feb 2022 23:46:30 GMT

I got up the nerve to uninstall and reinstall TT (from my downloads folder), and this time it worked! So it might be worth trying that again.

Re: Trouble Downloading State Return - Endless Loop in 2021

TucsonKate1 — Wed, 09 Feb 2022 23:47:06 GMT

Be sure to restart your computer after you uninstall.

Re: Trouble Downloading State Return - Endless Loop in 2021

mdeegooden — Mon, 14 Feb 2022 00:18:52 GMT

I just tried again (3rd time) hoping that it would work based on the updates TT has been pushing out. I uninstalled TT from windows, rebooted my computer, then reinstalled TT. and am still stuck in the state loop.

Re: Trouble Downloading State Return - Endless Loop in 2021

mdeegooden — Mon, 14 Feb 2022 00:24:44 GMT

The link you provided does not answer the issue we are having on this thread. I am stuck in an endless loop when I try to install state (TN). I have tried the solution from last year and it does not work. I have uninstalled and reinstalled TT 4 times now, tried the TT state clean up from 2020, rebooted in safe mode, nothing has worked. I have called customer service twice and had no one able to help. I am running Windows 10 on a Dell pc that have used with TT for the last 3 years with no issues. I bought TT through Amazon. Any ideas? I really don't have time to spend another hour on the phone with no solutions.

Re: Trouble Downloading State Return - Endless Loop in 2021

DoninGA — Mon, 14 Feb 2022 00:28:28 GMT

@mdeegooden wrote:

The link you provided does not answer the issue we are having on this thread. I am stuck in an endless loop when I try to install state (TN). I have tried the solution from last year and it does not work. I have uninstalled and reinstalled TT 4 times now, tried the TT state clean up from 2020, rebooted in safe mode, nothing has worked. I have called customer service twice and had no one able to help. I am running Windows 10 on a Dell pc that have used with TT for the last 3 years with no issues. I bought TT through Amazon. Any ideas? I really don't have time to spend another hour on the phone with no solutions.

Why are you trying to download a 2021 Tennessee state program when there are no personal income taxes in Tennessee in 2021 or future tax years?

Re: Trouble Downloading State Return - Endless Loop in 2021

terryross369 — Mon, 14 Feb 2022 14:28:05 GMT

Tn requires filing and tax on interest, dividends, etc.

Update: The TN Hall tax was repealed Jan 1 2021. There is no need to file as mentioned by an earlier

comment.

Re: Trouble Downloading State Return - Endless Loop in 2021

DoninGA — Mon, 14 Feb 2022 12:06:19 GMT

@terryross369 wrote:

Tn requires filing and tax on interest, dividends, etc.

The Tennessee Hall Tax was repealed effective in tax year 2021 so there is no longer a requirement to report interest and dividend income for Tennessee.

Go to this Tennessee website for information - https://www.tn.gov/revenue/taxes/hall-income-tax.html

Re: Trouble Downloading State Return - Endless Loop in 2021

vsmktm03 — Wed, 16 Feb 2022 23:49:44 GMT

Sorry , I know this isn't the answer anyone wants to hear, but after spending 10 hrs doing everything they suggested, even escalating to the 'resolution desk' ...the works, several re-installs, they even said I should try buying it from TT direct ( my original was from Amazon ) , which also I did..NOTHING worked. Essentially the TT tax escalation group told me I can get a refund ( and they promised to leave my download active - so I can still use it for Federal even though the State did not work)

They did refund the money - but also disabled the download.

So I went back to Amazon and repurchased a program ( much less price than from Intuit) - Anyway - that still does not work for State...still looping.

So after many many hours and heartburn , I'm back at exactly where I started on Feb 1st.

Re: Trouble Downloading State Return - Endless Loop in 2021

dmayhall — Fri, 18 Feb 2022 22:58:38 GMT

Thanks, I stand corrected regarding TN taxes:

Hall Income tax was repealed for tax periods that begin on January 1, 2021, or later. Please do not file a return for any tax year that begins on or after January 1, 2021.

Re: Trouble Downloading State Return - Endless Loop in 2021

GailMc — Fri, 18 Feb 2022 23:36:34 GMT

Same thing here. It never proceeds to the State portion.