topic I have done my taxes through turbo for about 5 years for free.This year I was somehow , charged $78.00 I was charged for something I didn't want. please advise! in Get your taxes done using TurboTax

I have done my taxes through turbo for about 5 years for free.This year I was somehow , charged $78.00 I was charged for something I didn't want. please advise!

scottsmith20 — Mon, 09 Mar 2026 06:11:30 GMT

This does not address my statement !!

Re: I have done my taxes through turbo for about 5 years for free.This year I was somehow , charged $78.00 I was charged for something I didn't want. please advise!

Wlfac50 — Sun, 13 Feb 2022 12:34:44 GMT

Same here! In my case, I think it is because I had Independent Contractor work so it isn't your typical W2 income. In which case it converts you to their self employment tax prep package which is normally $89! It didn't give me the option to pay the fees using my refund as in prior years either.

So, If you did any gig work or IC work for which you received a form 1099-NEC it may have converted you to that " self employed" package as well .

Re: I have done my taxes through turbo for about 5 years for free.This year I was somehow , charged $78.00 I was charged for something I didn't want. please advise!

scottsmith20 — Tue, 15 Feb 2022 06:13:24 GMT

Thank you Wlfac50

but my situation is different. my charge was for turbotax upgrade that should not have been implemented.

Re: I have done my taxes through turbo for about 5 years for free.This year I was somehow , charged $78.00 I was charged for something I didn't want. please advise!

xmasbaby0 — Tue, 15 Feb 2022 12:20:35 GMT

WHY DO I HAVE TO PAY? I WANT THE FREE EDITION

The information that you can enter in Free Edition is pretty limited now. Thanks to the new tax laws that began for 2018 returns, there are no more simple Form 1040EZ or 1040A's. Everything goes on a Form 1040 that has three extra "schedules" with it, and if you need any of those schedules, you are not able to use the Free Edition. Using the standard deduction instead of itemizing does NOT mean you will not need any of those schedules.https://ttlc.intuit.com/questions/4511011-what-happened-to-the-1040a-and-1040ez If you started in the Free Edition and entered any data that required any of those three schedules, you have to upgrade to a paid version and if you are watching the screens carefully you are alerted to the upgrade.

When you chose to “start” in the Free Edition —

Directly below the words “Free Edition” there is a blue link that says “For simple tax returns only” If you click that link it brings up this information:

You can file with TurboTax Free Edition if you have a simple tax return.*

*A simple tax return is Form 1040 only.

Situations covered in TurboTax Free Edition include:

W-2 income
Limited interest and dividend income reported on a 1099-INT or 1099-DIV
Claiming the standard deduction
Earned Income Tax Credit (EIC)
Child tax credits
Student Loan Interest deduction

Situations not covered in TurboTax Free Edition include:

Itemized deductions
Unemployment income reported on a 1099-G
Business or 1099-NEC income
Stock sales
Rental property income
Credits, deductions and income reported on schedules 1-3

Or—-Use this IRS site for other ways to file for free. There are 8 free software versions available from the IRS Free File site

https://apps.irs.gov/app/freeFile/

If your TurboTax fees are higher than expected, you can reduce them by removing add-ons:

Re: I have done my taxes through turbo for about 5 years for free.This year I was somehow , charged $78.00 I was charged for something I didn't want. please advise!

scottsmith20 — Wed, 16 Feb 2022 07:07:32 GMT

I didn't ask for add-ons but I was upgraded and charged please remove these charges

Re: I have done my taxes through turbo for about 5 years for free.This year I was somehow , charged $78.00 I was charged for something I didn't want. please advise!

scottsmith20 — Wed, 16 Feb 2022 08:05:05 GMT

I just watched your turbotax commercial where they said FREE 17 times and the text on the screen and

the screen said free twice.

I feel that this implies there will be no charge ???

YOU ARE MISLEADING PEOPLE !!!

Re: I have done my taxes through turbo for about 5 years for free.This year I was somehow , charged $78.00 I was charged for something I didn't want. please advise!

scottsmith20 — Wed, 16 Feb 2022 08:09:32 GMT

I plan on telling as many people as possible that you are misleading !!

They should go to IRS.gov

they offer a FREE! service.

IT's free free free free free free free free free free free free free free free free free free free free free free free

Re: I have done my taxes through turbo for about 5 years for free.This year I was somehow , charged $78.00 I was charged for something I didn't want. please advise!

mesquitebean — Wed, 16 Feb 2022 08:18:13 GMT

@scottsmith20 wrote:
I just watched your turbotax commercial where they said FREE 17 times and the text on the screen and the screen said free twice. I feel that this implies there will be no charge ???

YOU ARE MISLEADING PEOPLE !!!

This is a user community forum, not a direct route to TurboTax Support. I'll tell you how to phone TurboTax Support below, and I will also give you a link if you want to express a complaint to TurboTax Corporate about their advertising/marketing.

TurboTax Customer Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

If you want to reach the folks at TurboTax Corporate (Intuit), you can go to the page at this link:

https://www.intuit.com/company/executives/

Just below the page's large title, you'll see a screen-wide blue banner that prominently says:

"Do you have a question, concern, or feedback about an Intuit product or service?"

There is a "Send an email" link with an arrow. It goes to a designated person in the office of the president of Intuit, and they supposedly will assign it to the right team for review.

NOTE: Do NOT send any sensitive personal info since that is regular email--not secure email.

Re: I have done my taxes through turbo for about 5 years for free.This year I was somehow , charged $78.00 I was charged for something I didn't want. please advise!

mesquitebean — Wed, 16 Feb 2022 08:25:29 GMT

@ scottsmith20 wrote:
I didn't ask for add-ons but I was upgraded and charged please remove these charges

I've just left you another comment in this thread on how you can speak to the folks at TurboTax Support and/or TurboTax Corporate (Intuit).

The Free Edition is only for very simple returns that do not require one of Schedules 1-3. Any item that requires one of those schedules requires an upgrade.

See this FAQ:

https://ttlc.intuit.com/community/charges-and-fees/help/why-am-i-being-charged-for-turbotax-free-edition/00/25707

Re: I have done my taxes through turbo for about 5 years for free.This year I was somehow , charged $78.00 I was charged for something I didn't want. please advise!

user17755024216 — Mon, 06 Apr 2026 19:10:07 GMT

I am in the same boat. I just finished my taxes and I got charged for two things. I got charged for TurboTax Online State 2025, which I already expected, and then I was charged for the upgrade that I said no to. How am I able to get that money back since you aren't able to talk to an actual person with these situations?

Re: I have done my taxes through turbo for about 5 years for free.This year I was somehow , charg...

LeticiaF1 — Mon, 06 Apr 2026 19:46:02 GMT

To resolve any issues with fees, you will need to contact TurboTax.

@user17755024216