topic I'm trying to import Vanguard tax data into my tax return. Getting error "invalid sign on" in Get your taxes done using TurboTax

I'm trying to import Vanguard tax data into my tax return. Getting error "invalid sign on"

emilclu — Mon, 09 Mar 2026 06:12:11 GMT

Re: I'm trying to import Vanguard tax data into my tax return. Getting error "invalid sign on"

KatrinaLO — Sun, 13 Feb 2022 00:16:38 GMT

You will need to contact customer service directly for assistance with your account. Please see the following information here for more details.

Re: I'm trying to import Vanguard tax data into my tax return. Getting error "invalid sign on"

emilclu — Tue, 15 Feb 2022 20:38:45 GMT

I got a reply. The advertised feature does not work. No solution. In other words - Too bad - Doesn't affect us as you already bought the software. Turbo Tax please contact me if you want to make this right.

Re: I'm trying to import Vanguard tax data into my tax return. Getting error "invalid sign on"

SForrestLO — Tue, 15 Feb 2022 23:23:15 GMT

You can contact support for further assistance.

This FAQ will provide you with the steps to contact an agent.
Contact Support

Re: I'm trying to import Vanguard tax data into my tax return. Getting error "invalid sign on"

emilclu — Wed, 16 Feb 2022 20:04:41 GMT

Hello, Are you asking me to contact customer service so I can get a refund for Turbo tax software? I don't want to wait on hold again to hear "I can't help you". Customer service previously informed me that it was a defect in Turbo Tax software.

Re: I'm trying to import Vanguard tax data into my tax return. Getting error "invalid sign on"

HeatherPLO — Wed, 16 Feb 2022 23:16:21 GMT

@emilclu

Does your login screen ask for a username/password or document ID and account number? Please respond here and we will follow up with the next steps.

Re: I'm trying to import Vanguard tax data into my tax return. Getting error "invalid sign on"

PCNR — Wed, 23 Feb 2022 01:34:57 GMT

my TurboTax is asking for document ID and Account number. I’ve tried everything and I keep getting unsuccessful import. I used to be asked for a user ID and password but that is not the case in 2022 for the 2021 tax year. Please help!

Re: I'm trying to import Vanguard tax data into my tax return. Getting error "invalid sign on"

emilclu — Wed, 23 Feb 2022 02:01:07 GMT

I'm having buyers remorse. This year not only was I unable to download vanguard. Also, software only partially grabbed information from my prior turbox filed returns. These are the features I paid for and they are not working. I'm not willing to delete my entire tax return and start over as your support representative suggests. This years version of your software is broken. It's your option if you want to compensate me for these deficiencies.

Re: I'm trying to import Vanguard tax data into my tax return. Getting error "invalid sign on"

MayaD — Wed, 23 Feb 2022 20:05:32 GMT

Use the account number and the Document ID from the top banner on page one of your 1099 statement.

Re: I'm trying to import Vanguard tax data into my tax return. Getting error "invalid sign on"

PCNR — Wed, 23 Feb 2022 22:03:08 GMT

As I indicated in my above message, nothing works. There is no document ID with 11 characters (turboTax software says 11 characters). Any combination of account number, user ID, and password does not work. Your software must be incorrect. Surely TurboTax can do an update to fix this? I’ve been importing my Vanguard information to TurboTax for years using my user ID and password. Your software is not asking for those items. The Vanguard form does not have a banner across the top with a document ID number. The software designer needs to get involved and make a correction and do and update for its customers.

Re: I'm trying to import Vanguard tax data into my tax return. Getting error "invalid sign on"

Cass0317 — Thu, 24 Feb 2022 02:19:28 GMT

The Turbo Tax icon for Vanguard tries to sign you in to Vanguard Mutual Funds. If you have a Vanguard Brokerage account or if your Vanguard Mutual Fund account was converted to a Vanguard Brokerage account last year then you have to type in Vanguard on the search for field instead of selecting the icon and you will see two drop down items display, Vanguard Mutual Funds and Vanguard Brokerage. Select the Vanguard Brokerage and enter your id and password for Vanguard and then your imports will work.

"MarkMulliganSr Level 1"

Please also see the TurboTax FAQ below, for issues importing:

@PCNR

Re: I'm trying to import Vanguard tax data into my tax return. Getting error "invalid sign on"

emilclu — Thu, 24 Feb 2022 02:29:30 GMT

Why did it take so long to communicate this information? I already filed tax return. If you think It's the right thing to do please compensate me for difficulties. It's not my job to troubleshoot your software.

Re: I'm trying to import Vanguard tax data into my tax return. Getting error "invalid sign on"

VolvoGirl — Thu, 24 Feb 2022 02:37:25 GMT

That was just one user's experience from 2018 and may not even apply to 2021. From this 2018 post

https://ttlc.intuit.com/community/taxes/discussion/vanguard-2018-1099-s-not-downloading/00/9698

Re: I'm trying to import Vanguard tax data into my tax return. Getting error "invalid sign on"

nfeakins — Sat, 26 Feb 2022 12:23:36 GMT

Nope, still doesn't work. Import seems to be broken.

Re: I'm trying to import Vanguard tax data into my tax return. Getting error "invalid sign on"

asdfl76 — Sat, 26 Feb 2022 17:26:55 GMT

nope doesn't work for me either. no document ids work

Re: I'm trying to import Vanguard tax data into my tax return. Getting error "invalid sign on"

MichelleLO — Sat, 26 Feb 2022 18:01:49 GMT

If you are using TurboTax Online, please try logging completely out of the TurboTax website, then clear your browser's cache and delete cookies. A full or corrupted cache can keep TurboTax from functioning properly.

If you continue to have issues please reach out to a TurboTax representative for assistance.

What is the TurboTax phone number?

Re: I'm trying to import Vanguard tax data into my tax return. Getting error "invalid sign on"

asdfl76 — Sat, 26 Feb 2022 19:38:44 GMT

restarting the app made it work

Re: I'm trying to import Vanguard tax data into my tax return. Getting error "invalid sign on"

MichelleLO — Sat, 26 Feb 2022 19:49:32 GMT

Glad to hear it! Thank you for letting us know.

@asdfl76

Re: I'm trying to import Vanguard tax data into my tax return. Getting error "invalid sign on"

walter white — Mon, 28 Feb 2022 23:26:25 GMT

I tried everything, not working. Pls confirm if Vanguard import will not work as I have to manually enter all info which is very frustrating to say the least. It works fine with other brokerage accounts.

Re: I'm trying to import Vanguard tax data into my tax return. Getting error "invalid sign on"

CarissaM — Tue, 01 Mar 2022 02:43:11 GMT

Vanguard should be working. What is happening when you try to do the import @walter white ?