topic My personal information is correct when completing TurboTax Easy Step but my country is changed to US Possession when attempting to E-file. What is happening? in Get your taxes done using TurboTax

My personal information is correct when completing TurboTax Easy Step but my country is changed to US Possession when attempting to E-file. What is happening?

conundrumz — Mon, 09 Mar 2026 06:12:30 GMT

So Federal E-file is rejected.

Re: My personal information is correct when completing TurboTax Easy Step but my country is changed to US Possession when attempting to E-file. What is happening?

xmasbaby0 — Sat, 12 Feb 2022 18:55:01 GMT

Go back to My Info and see what you entered there for yourself. Click edit by your name and go through the screens. Sounds like you clicked the wrong thing.

Re: My personal information is correct when completing TurboTax Easy Step but my country is changed to US Possession when attempting to E-file. What is happening?

conundrumz — Sat, 12 Feb 2022 19:03:35 GMT

I wish that were the case. I've already quadruple checked that and what I've entered is correct. Now when I edit Mailing Address, the state field is stuck with Other Country. Does this sound like a programming error?

Re: My personal information is correct when completing TurboTax Easy Step but my country is changed to US Possession when attempting to E-file. What is happening?

xmasbaby0 — Sat, 12 Feb 2022 19:04:39 GMT

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

https://twitter.com/TeamTurboTax

https://www.facebook.com/turbotax

Re: My personal information is correct when completing TurboTax Easy Step but my country is changed to US Possession when attempting to E-file. What is happening?

conundrumz — Wed, 16 Feb 2022 00:23:17 GMT

Thanks for your suggestion xmasbaby0. I ended up contacting TurboTax Support via DM on Twitter. With their help, we figured it out. What worked?

Edit Address Info, change the 'Type of Mailing Address' to 'US Address', then delete everything.
Then change it back to 'Foreign Address' and delete everything.
Then change back to 'US Address' and enter the correct info.

That fixed it.