topic "Please go back to the My Info section, make sure we have your correct address, and then come back and complete your order." This always pops up but the address is right in Get your taxes done using TurboTax

"Please go back to the My Info section, make sure we have your correct address, and then come back and complete your order." This always pops up but the address is right

jovantus — Mon, 09 Mar 2026 06:12:36 GMT

I have double and triple checked with my intuit account and all of the addresses match exactly with no extra characters or anything... spent the past 2 hours trying to fix something that is not wrong...

Re: "Please go back to the My Info section, make sure we have your correct address, and then come back and complete your order." This always pops up but the address is right

DoninGA — Sat, 12 Feb 2022 18:09:18 GMT

Is the billing address on the credit card you are using for payment the exact same address as is on your tax return?

Re: "Please go back to the My Info section, make sure we have your correct address, and then come back and complete your order." This always pops up but the address is right

jovantus — Sat, 12 Feb 2022 18:37:03 GMT

Yes and I looked back at my previous returns and it is the same and has not changed.

Re: "Please go back to the My Info section, make sure we have your correct address, and then come...

CarissaM — Wed, 16 Feb 2022 15:56:55 GMT

It could be a subtle detail, such as putting a period on an abbreviation or spelling out "Street" when it was abbreviated on the other screen.

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