topic Re: Forgot password in Get your taxes done using TurboTax

Forgot password

brazy1988 — Tue, 07 Jan 2020 22:28:35 GMT

I forgot my password

Re: Forgot password

DoninGA — Tue, 07 Jan 2020 22:33:11 GMT

See this TurboTax support FAQ for forgotten User ID and Password - https://ttlc.intuit.com/community/account-recovery/help/forgot-your-turbotax-online-user-id-or-password/01/26157

Re: Forgot password

ajloots — Wed, 08 Jan 2020 22:18:32 GMT

How do I change my password if I forgot it?

Re: Forgot password

mesquitebean — Wed, 08 Jan 2020 22:28:02 GMT

By using the method described above. Here's more info:

You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs, reset password, and recover account access, you can use the tool at the link below. Try using your phone number first. After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access, here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

Re: Forgot password

tah8991 — Wed, 08 Jan 2020 22:30:12 GMT

I forgot my password

Re: Forgot password

mesquitebean — Wed, 08 Jan 2020 22:32:37 GMT

@tah8991 wrote:

I forgot my password

Are you able to view the comments above yours that tell you how to regain account access? If so, what happens when you used the steps provided?

Re: Forgot password

chynnao — Sat, 01 Feb 2020 05:26:06 GMT

I would like to reset my password I have no idea what my current password is

Re: Forgot password

EbonyA — Sat, 01 Feb 2020 22:04:24 GMT

@chynnao please follow the steps in the FAQ below if you have forgotten your password:

https://ttlc.intuit.com/community/account-recovery/help/forgot-your-turbotax-online-user-id-or-password/00/26157

Re: Forgot password

bibblett — Sun, 02 Feb 2020 17:27:33 GMT

Password changed. Thanks

Re: Forgot password

c2017willingham — Thu, 06 Feb 2020 22:39:44 GMT

I have tried to make a new pw to finish my taxes because I was timed out and the system kept me timed out

Re: Forgot password

mesquitebean — Thu, 06 Feb 2020 23:50:39 GMT

@c2017willingham wrote:

I have tried to make a new pw to finish my taxes because I was timed out and the system kept me timed out

If you're locked out because of too many attempts, I believe that is "supposed" to last an hour. Follow the steps I outlined in my instructions above for using the Account Recovery tool above including the method I provided to clear your browser. My info above has 2 different ways to reset a password and gain access.

If you continue to have problems, here's how to reach TurboTax Support.

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Re: Forgot password

Poolshark10015 — Mon, 10 Feb 2020 21:26:35 GMT

I need to find out what my password is

Re: Forgot password

LeonardS — Mon, 10 Feb 2020 21:34:29 GMT

Try these steps to recover your User ID or password:

Go to the account recovery page
Enter one of the following:
- Phone number (recommended)
- Email address
- User ID
Follow the on-screen instructions.

Re: Forgot password

CassLO — Fri, 14 Feb 2020 21:42:56 GMT

Please see the TurboTax support FAQ below, for forgotten User ID or Password:

Forgot your TurboTax Online User ID or password?

Re: Forgot password

wamamomi — Thu, 19 Mar 2020 22:28:54 GMT

i need to reset my password

Re: Forgot password

mesquitebean — Thu, 19 Mar 2020 23:44:05 GMT

@wamamomi wrote:
i need to reset my password

To get a list of your User IDs, reset password, and recover account access, you can use the Account Recovery tool at the link below. When using the tool, try using your phone number first. After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access, here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

Re: Forgot password

Kundra2018 — Sun, 22 Mar 2020 03:33:43 GMT

I forgot my password have to submit my tax return for 2019

Re: Forgot password

KrisD15 — Sun, 22 Mar 2020 03:40:59 GMT

Please use the link below:

Forgotten password

Re: Forgot password

_roshea1 — Thu, 02 Apr 2020 20:38:22 GMT

I forgot my password when I tried to sign in.

Re: Forgot password

MayaD — Thu, 02 Apr 2020 20:43:11 GMT

Follow the instructions in the link below to recover your User ID or password

Forgot your TurboTax Online User ID or password? - Community