topic Turbotax is in a loop in Get your taxes done using TurboTax

Turbotax is in a loop

dickyt — Mon, 09 Mar 2026 06:12:50 GMT

I imported data from Edward Jones. When I was reviewing things in the capital gains I got on the screen about the loss carryover from 2021. Now i am in a loop. How do I get out?

Re: Turbotax is in a loop

CarissaM — Sat, 12 Feb 2022 23:19:36 GMT

Were you trying to file your return? If so, please follow the workaround here.

If you need additional assistance, please comment and let us know how we can assist you.

Re: Turbotax is in a loop

dickyt — Tue, 15 Feb 2022 13:16:37 GMT

I was not trying to File. I was still entering my income. I was in the part where the program asked about my 2021 loss carryover.. That is when it began looping, taking me through three or four screens . I went through the loop answering the questions the same way about 5 times before giving up and asking for help. It would have been great to have been able to talk to a real person at that time.

Richard Tidwell

Re: Turbotax is in a loop

taxfile2021 — Sat, 19 Feb 2022 15:01:31 GMT

I am encountering the exact issue in the same spot... Please help

Re: Turbotax is in a loop

HeatherPLO — Sat, 19 Feb 2022 17:06:27 GMT

@taxfile2021

Please see this Help Article which contains additional troubleshooting for this matter.

Re: Turbotax is in a loop

mitchellm44 — Sat, 19 Feb 2022 19:19:03 GMT

The "answer" is not even close the to issue here - it is NOT during transmission is it on first data entry - you have a BUG please find and fix this - cannot proceed with taxes without it being fixed

Re: Turbotax is in a loop

dickyt — Sat, 19 Feb 2022 21:15:36 GMT

PLEASE READ MY PROBLEM STATEMENT!!!

I AM NOT TRYING TO FILE. I AM TRYING TO GET THROUGH ENTERING MY INCOME INFORMATION.

I am using the desktop version. When it gets in the section where it asks about my AMTI from my 2020 return is when it goes into a loop and never finishes.

There is a bug in the program!

Richard Tidwell

Re: Turbotax is in a loop

SForrestLO — Sun, 20 Feb 2022 02:01:36 GMT

Try to udate the software, How do I update my TurboTax CD/Download software program?
https://ttlc.intuit.com/community/installing/help/how-do-i-update-turbotax-cd-download/00/26038

If that does not work, there is a link at the bottom of this article for manual updates.

Re: Turbotax is in a loop

mitchellm44 — Mon, 21 Feb 2022 19:29:10 GMT

I manually have gone to update software - using the main menu bar - and that said that my software is up to date - and it is still not fixed.

When I first started it and I pressed continue - it was still in the loop. Then I exited - restarted - performed the update check - and when it said it was "up to date" - I was done - nothing fixed yet.

Re: Turbotax is in a loop

taxfile2021 — Mon, 21 Feb 2022 20:53:34 GMT

My software is up to date. I also did the manual update as requested. That did not fix the issue. The software goes into a loop after I respond to the question asking about "Investment Stock Options". I cannot proceed further.

Please resolve.

Re: Turbotax is in a loop

LindseyLO — Tue, 22 Feb 2022 19:39:32 GMT

You can click here for more assistance on the loop you are experiencing. If this does not help please reach out to let us know.