topic Re: Cant efile "The Intuit Electronic Filing System is having difficulty recognizing the data in ... in Get your taxes done using TurboTax

Cant efile "The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. - 601ERRV:5, CustHdr_17 - ?:? - "

lundqvis — Tue, 14 Jul 2020 15:50:10 GMT

The error is related to number, I have tried with multiple numbers though, so it is nothing wrong with the number,

Re: Cant efile "The Intuit Electronic Filing System is having difficulty recognizing the data in ...

CatinaT1 — Tue, 14 Jul 2020 16:37:55 GMT

Change your phone number to a US number in the Intuit Account of Turbo Tax. No need to verify this number in the Intuit Account just click exit when your are done. Then go back to you return an continue filing.

Solution: Intuit Account -> Sign In & Security -> Phone (change & save no need to verify) -> back to e-file and retry.

Re: Cant efile "The Intuit Electronic Filing System is having difficulty recognizing the data in ...

Buol03 — Wed, 15 Jul 2020 07:46:46 GMT

I have changed my phone number and it still does not e-file.

Re: Cant efile "The Intuit Electronic Filing System is having difficulty recognizing the data in ...

mesquitebean — Wed, 15 Jul 2020 09:54:27 GMT

@Buol03 wrote:
I have changed my phone number and it still does not e-file.

If you changed the phone number in your Intuit Account settings to a valid USA number, and still get the same 601ERRV:5 error when efiling, then try this:

Log out of TurboTax.
Close your browser and reopen it.
Then sign in to TurboTax and try to efile.
If still a problem, log out and close the browser again. I've seen a user say he had to log out and close browser a couple of times, then it suddenly worked.

If still not working after all that, it "might" be possible for some users to leave the Intuit Account phone number blank. If you try that, then after saving your setting, log out and close the browser as described above. Then try again.

Re: Cant efile "The Intuit Electronic Filing System is having difficulty recognizing the data in ...

Chirag — Sat, 05 Feb 2022 21:37:42 GMT

Same here - changing numbers did not work.

Re: Cant efile "The Intuit Electronic Filing System is having difficulty recognizing the data in ...

MichelleLO — Sat, 05 Feb 2022 21:45:36 GMT

You are commenting on an old thread that may contain outdated information. Do you have a specific question we can assist you with?

@Chirag

Re: Cant efile "The Intuit Electronic Filing System is having difficulty recognizing the data in ...

Chirag — Sat, 05 Feb 2022 22:05:20 GMT

Yes please getting very frustrated.

TC is up to date.

Intuit account is fine.

No errors on return.

Upon trying to file electronically get "the intuit electronic system is having difficulty recognizing the data in the return etc'

What next?

Re: Cant efile "The Intuit Electronic Filing System is having difficulty recognizing the data in ...

HeatherPLO — Sat, 05 Feb 2022 22:19:31 GMT

@Chirag

Thank you for commenting.

We still need additional information in order to point you in the direction that will best get this resolved.

What is the additional information in the message? Are there any error codes within the message? Are you using a US phone number?

Re: Cant efile "The Intuit Electronic Filing System is having difficulty recognizing the data in ...

Chirag — Sat, 05 Feb 2022 22:39:18 GMT

No erroe codes.

Yes to us phone number.

Balance of message is 'recognizing the data in the return you are sending. Make sure your TT program is up to date. Go to tax online menu and select check for updates. If you still can't transmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases you may need to file this return by mail - tax year 2021 transmissions are not available - TT is not ready to process tax year 2021 for this return.

Re: Cant efile "The Intuit Electronic Filing System is having difficulty recognizing the data in ...

SForrestLO — Sat, 05 Feb 2022 22:58:47 GMT

Please check to see if all the forms needed for your return are available.

Please see this Turbo Tax FAQ on the availability of IRS forms.
Federal Individual Form Availability

Please see this Turbo Tax FAQ on State forms availability for personal use.
State forms availability table for TurboTax individual (personal) tax products.

Re: Cant efile "The Intuit Electronic Filing System is having difficulty recognizing the data in ...

Chirag — Sat, 05 Feb 2022 23:15:17 GMT

Simple return, married filing joint, no dependents, soc ial security and unemployment for income, standard deductions that's all.

All forms seem to be there.

Re: Cant efile "The Intuit Electronic Filing System is having difficulty recognizing the data in ...

mneddo12 — Sun, 06 Feb 2022 01:36:08 GMT

I'm having the same issue with trying to efile Turbo Tax Business return in the state of Maryland.

Error prompt is: "The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. Make sure your TurboTax program is up-to-date. Go to the Online menu and select Check for Updates. If you still can't transmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases, you may need to file this return by mail. - Tax Year 2021 transmissions are not available. - TurboTax Business is not ready to process Tax Year 2021 for this return." There's also no error codes listed either. At first glance is seems all MD forms are available as well required for a typical Partnership LLC? Correct me if I am wrong.

Re: Cant efile "The Intuit Electronic Filing System is having difficulty recognizing the data in ...

Chirag — Sun, 06 Feb 2022 02:57:58 GMT

Hopefully someone will enlighten us soon. My request was 4 hours ago.

Re: Cant efile "The Intuit Electronic Filing System is having difficulty recognizing the data in ...

MichelleLO — Sun, 06 Feb 2022 16:30:13 GMT

Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support.

What is the TurboTax phone number?

@mneddo12

@Chirag

Re: Cant efile "The Intuit Electronic Filing System is having difficulty recognizing the data in ...

mneddo12 — Mon, 07 Feb 2022 01:00:57 GMT

I don't think this is a "one-on-one" issue. There should be some type of list out there that would trigger this message. It's in the code somewhere.

I could have this figured out in minutes if there was just a guide as to what to troubleshoot. If there's 2 of us having this issue, there's probably 50,000 others at least.

Re: Cant efile "The Intuit Electronic Filing System is having difficulty recognizing the data in ...

CarissaM — Mon, 07 Feb 2022 01:16:44 GMT

We are unable to see your return here in this public forum, so it is best to contact us by phone to better assist you @mneddo12

Re: Cant efile "The Intuit Electronic Filing System is having difficulty recognizing the data in ...

mneddo12 — Mon, 07 Feb 2022 01:23:35 GMT

If there is not a list of what things we as consumers of this product can troubleshoot when this odd error message prompts us, I will just file by mail. Like I said before, when software is written you have to code in triggers that would prompt this error message. Therefore a list of possible "issues" should exist somewhere.

If I wanted to call or chat, I would've just went to H&R Block from the beginning. Kind of defeats the whole purpose of turbo tax. Been a TT user for personal and business for 10+ years now, but it seems the quality of the program has degraded quite a bit.

Re: Cant efile "The Intuit Electronic Filing System is having difficulty recognizing the data in ...

mneddo12 — Mon, 07 Feb 2022 01:26:50 GMT

Could it have anything to do from the error I received last year? Pretty much same issue, yet different words that no one from TT could give me an answer to lol... Then all the sudden a few days go by, and bam, it's fixed?

https://ttlc.intuit.com/community/business-taxes/discussion/intuit-not-open-for-the-season-yet/01/1910371#M63672

Re: Cant efile "The Intuit Electronic Filing System is having difficulty recognizing the data in ...

Chirag — Mon, 07 Feb 2022 01:58:44 GMT

When you call you get an AI program that send you a text or email pointing you to a discussion thread that isn't even relevant.

Did it to me 3 times! Don't even know how to get through to a person.

You are correct about finally needing to find another program to do you taxes. I have been a loyal customer for at least 10 years.

Re: Cant efile "The Intuit Electronic Filing System is having difficulty recognizing the data in ...

mneddo12 — Mon, 07 Feb 2022 02:00:43 GMT

Wow, well thanks for going through that pain for me Chirag so I don't waste time doing the same thing! This is crazy!! What's the point of these discussion threads if all they do is reply to you with a phone # to a robot?