topic What is REJ002 rejection? in Get your taxes done using TurboTax

What is REJ002 rejection?

joyetaylor — Mon, 09 Mar 2026 06:16:13 GMT

Why is my taxes being rejected REJ002

Re: What is REJ002 rejection?

CarissaM — Thu, 10 Feb 2022 23:16:33 GMT

Please review and follow the instructions here to correct the rejection on your return.

Re: What is REJ002 rejection?

Nissan28 — Fri, 11 Feb 2022 15:29:48 GMT

I am receiving the REJ002 rejection. My taxes have been rejected numerous of times. This hasn't happened before. When you click on Fix My Return in the email, it does NOTHING. I have spoken with a Turbo Tax specialist who had no idea. He said that if it keeps rejecting, to mail it in. I had asked about the fees. So, I will still have to pay the fees for e-filing even though I am mailing the return in. This makes no sense whatsoever. How can you fix a rejection that doesn't have a fix to it? I will think twice about filing with Turbotax next year. I can't even file this year.

Re: What is REJ002 rejection?

MichelleLO — Fri, 11 Feb 2022 18:28:09 GMT

We would like to take a deeper look at this. In order to do this, we need you to provide us with a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:

TurboTax Online:

Sign in to your online account.
Locate the Tax Tools on the left-hand side of the screen.
A drop-down will appear. Select Tools
On the pop-up screen, click on “Share my file with agent.”
This will generate a message that a diagnostic file gets sanitized and transmitted to us.
lease provide the Token Number that was generated in the response.

TurboTax Desktop/Download Versions:

Open your return.
Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent”
This will generate a message that a diagnostic copy will be created. Click on OK and the tax file will be sanitized and transmitted to us.
Please provide the Token Number that was generated in the response.

@Nissan28

Re: What is REJ002 rejection?

Nissan28 — Sat, 12 Feb 2022 20:37:16 GMT

@MichelleLO Token number 920842

Re: What is REJ002 rejection?

MichelleLO — Sun, 13 Feb 2022 15:28:57 GMT

Please log back into TurboTax and make sure that you do not have any duplicated entries such as W-2's, 1099's, etc. When you log back into the program, you should receive instructions on how to fix the rejection.

@Nissan28

Re: What is REJ002 rejection?

Nissan28 — Sun, 13 Feb 2022 17:31:02 GMT

@MichelleLO Hello. My rejection went back to the original rejection of duplicate W2s. I have checked this info numerous of times. Could it be that I have a 1099-Misc form along with a W2 from the same company. The 1099-Misc form is for Paid Family Leave. So, it is not for self-employment. I will verify again per your post.

Re: What is REJ002 rejection?

Nissan28 — Sun, 13 Feb 2022 18:52:06 GMT

@MichelleLO Hello again. I went back into my return and the Paid Family Leave wages was listed again under my wages. I think I have solved the issue. The system was reading my 1099-Misc form as a second W2 since it is from my employer. Yet, I had entered this info under the 1099-Misc section. I went into the Unemployment/ Paid Family Leave section. It asks a few questions about your PFL benefits. Then, it states that if your paid leave is through your employer, you would add that to your wages. So, I deleted all the info in the 1099-Misc section, added the income to my wages, and resubmitted my return. I am thinking this should fix my issue. Thanks for all of your help. Take care.

Re: What is REJ002 rejection?

Tgarcia423 — Thu, 24 Feb 2022 17:01:43 GMT

same issue i check and everything is fine i have been battling this rejection could for 2 weeks and spoke to a rep but i already paid to have my state efile which is basically out the window i am getting frustrated at this point...everyone pointing figures to irs....irs point to software and true answers coming in...i even change my AGI to 0 still nothing going through

Re: What is REJ002 rejection?

MoniqueLO_ — Thu, 24 Feb 2022 17:59:25 GMT

Please review the following Help Article regarding rejection REJ002: What is REJ002 - Internal Reject?

If you need additional assistance please feel free to contact Customer Support.

@Tgarcia423

Re: What is REJ002 rejection?

CryCar2003 — Thu, 24 Feb 2022 18:04:11 GMT

REJ002 - Internal Reject is a generic rejection code. When we discover a program issue or bug that can potentially cause transmitted returns to be incorrect, our Electronic Filing Center immediately puts a stop hold on all affected returns. These returns remain in pending status until the fix has been released.