topic Re: rejection code IND 031-04 in Get your taxes done using TurboTax

rejection code IND 031-04

emilyhush — Mon, 09 Mar 2026 06:18:32 GMT

my return has been rejected 7 times now with rejection code IND 031-04 saying spouse pin or AGI are incorrect. They are NOT! I confirmed AGI with IRS. Spent 1.5 hrs with TT. Really frustrated. Any similar?

Re: rejection code IND 031-04

DoninGA — Tue, 08 Feb 2022 19:15:30 GMT

Have you tried entering a 0 (zero) for the 2020 AGI and e-filing again?

Re: rejection code IND 031-04

emilyhush — Tue, 08 Feb 2022 19:18:08 GMT

the software does not allow me to do that. Someone at TT had me try that as well.

The IRS said I should use EITHER the pin OR the AGI, but the software does not allow that either.

Re: rejection code IND 031-04

DoninGA — Tue, 08 Feb 2022 19:32:41 GMT

Are you using one of the TurboTax online editions? If so, see this TurboTax support FAQ for correcting an AGI - https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

Or if you are using one of the TurboTax desktop CD/Download editions see this TurboTax support FAQ for correcting an AGI - https://ttlc.intuit.com/community/agi/help/where-do-i-go-to-correct-my-agi-in-the-turbotax-cd-download-software/00/26312

Re: rejection code IND 031-04

emilyhush — Tue, 08 Feb 2022 19:55:38 GMT

All any of those links do is tell me to correct my AGI. It IS correct!! I don't need to know how to find where to do it. The rejection codes are WRONG! There is absolutely 100% nothing wrong with AGI or PIN

Re: rejection code IND 031-04

DoninGA — Tue, 08 Feb 2022 20:00:35 GMT

@emilyhush wrote:

All any of those links do is tell me to correct my AGI. It IS correct!! I don't need to know how to find where to do it. The rejection codes are WRONG! There is absolutely 100% nothing wrong with AGI or PIN

If the IRS is rejecting your e-filed 2021 tax return because of the 2020 AGI, even if correct, and you have tried using a 0 for the 2020 AGI and that is also being rejected, then your only option is to print and mail the tax return.

Re: rejection code IND 031-04

emilyhush — Tue, 08 Feb 2022 21:01:24 GMT

I've definitely considered that. I don't want to wait 6 weeks to learn it's been rejected again #9! My only other option, it seems, is to pay someone, which I feel I've already done, since I paid for the software. But I'm def at a chokepoint. I just spent another 47 minutes with a TT person. Bless her heart, she was really hoping for a solution! But zip. I believe it's an IRS issue. I'll try to fix THAT! lol. Wish me luck.

Re: rejection code IND 031-04

DoninGA — Tue, 08 Feb 2022 21:03:29 GMT

@emilyhush wrote:

I've definitely considered that. I don't want to wait 6 weeks to learn it's been rejected again #9! My only other option, it seems, is to pay someone, which I feel I've already done, since I paid for the software. But I'm def at a chokepoint. I just spent another 47 minutes with a TT person. Bless her heart, she was really hoping for a solution! But zip. I believe it's an IRS issue. I'll try to fix THAT! lol. Wish me luck.

If you mail the tax return then the 2020 AGI is a moot point since it is not needed on a mailed tax return. The IRS only requires the prior year AGI entered when electronically filing the return.

Re: rejection code IND 031-04

emilyhush — Tue, 08 Feb 2022 21:05:47 GMT

Excellent point! Thank you!

Re: rejection code IND 031-04

chasgabriel — Fri, 25 Mar 2022 13:35:29 GMT

Same exact thing happening to me. Extraordinarily frustrating.

Re: rejection code IND 031-04

xmasbaby0 — Fri, 25 Mar 2022 13:45:21 GMT

@chasgabriel

If it was rejected for AGI—-be aware that many 2020 returns took so long for the IRS to process that your 2020 AGI might not be in the IRS system. Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year. The IRS does not see that question and it will allow you to e-file with no AGI question.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

Re: rejection code IND 031-04

chasgabriel — Fri, 25 Mar 2022 17:35:52 GMT

Thanks @xmasbaby0! Setting the AGI to 0 worked for me. Much appreciated.

Re: rejection code IND 031-04

richardmazzarella — Mon, 04 Apr 2022 18:03:57 GMT

NO I HAVEN'T TRIED THAT.

Re: rejection code IND 031-04

richardmazzarella — Mon, 04 Apr 2022 18:11:05 GMT

Looking for a solution to this rejection code very frustrating.

Re: rejection code IND 031-04

Ebony A — Mon, 04 Apr 2022 18:28:38 GMT

Please first try the suggestion of inputting zero and let us know if it resolves your issue @richardmazzarella.

Re: rejection code IND 031-04

mattcrane1234 — Sun, 10 Apr 2022 21:04:02 GMT

This is really horrible advice. "just print the tax return and mail it in." This same error code occurred to me and I have both a tax return and a transcript. I know the AGI is correct. Why use turbo tax at all if you can't e-file. Isn't that the point of purchasing the software? Really horrible support.

Re: rejection code IND 031-04

xmasbaby0 — Sun, 10 Apr 2022 21:30:23 GMT

@mattcrane1234

If it was rejected for AGI—-be aware that many 2020 returns took so long for the IRS to process that your 2020 AGI might not be in the IRS system. Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year. The IRS does not see that question and it will allow you to e-file with no AGI question.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

Re: rejection code IND 031-04

tehannah — Tue, 12 Apr 2022 21:21:59 GMT

After 6 failed attempts with correct information, I tried zero'ing out the AGI fields for both myself and spouse (joint filers), and that worked!

Re: rejection code IND 031-04

DA95 — Thu, 12 May 2022 21:39:30 GMT

Hi there, I am experiencing this same issue. I am trying to enter 0 for my AGI as well as my spouse's AGI. But I don't see where I can do it for my spouse. It only prompts me to enter AGI for me. We are married filed jointly.

You mentioned you zeroed out the AGI fields for both you and your spouse - how did you do that? Thanks so much for your help.

Re: rejection code IND 031-04

DA95 — Thu, 12 May 2022 21:52:35 GMT

Hi there

I am trying to enter 0 for my AGI as well as my spouse's AGI. But I don't see where I can do it for my spouse. It only prompts me to enter AGI for me. We are married filed jointly. Can you please advise?