topic Re: Purchase state return doesn't work in Get your taxes done using TurboTax

Purchase state return doesn't work

rewolfe58 — Sun, 11 Apr 2021 22:39:32 GMT

I get to the point of purchasing a state return and when I click the links, nothing happens.

Re: Purchase state return doesn't work

AkinaLO — Mon, 12 Apr 2021 20:17:23 GMT

You may need to update your software. Please check for updates within the program.

How do I update my TurboTax CD/Download software p ...

Here's an article to help you with a manual update.

Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)

Re: Purchase state return doesn't work

rewolfe58 — Tue, 13 Apr 2021 00:34:28 GMT

I got this fixed by call a TT rep and he took he was able to do the purchase for me using my credit card number. I then had a similar problem with purchasing the state eFile. It turned out that all I had to do was quit TT, change my screen resolution to the default (100%), and then restart TT, and it worked. What a pain! This is something that Intuit needs to fix. (I found this fix on a different thread and lots of other folks had it too.)

Re: Purchase state return doesn't work

hanksuominen — Tue, 08 Feb 2022 17:32:08 GMT

I uploaded and installed the patch as instructed. When I try to purchase the MA state software the screen is frozen.

Re: Purchase state return doesn't work

HeatherPLO — Tue, 08 Feb 2022 17:53:16 GMT

@hanksuominen

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