topic Re: live chat in Get your taxes done using TurboTax

live chat

agbanker — Sat, 15 May 2021 23:24:40 GMT

Re: live chat

xmasbaby0 — Sat, 15 May 2021 23:31:51 GMT

What are you trying to do? And are you using one of the Live online software versions---or CD/download? "Chatting" is only featured as part of the online Live software.

https://ttlc.intuit.com/community/tax-topics/help/learn-about-turbotax-live-s-chat-feature/01/981746#M3984

You can also post questions here in the user forum.

Re: live chat

bethellen04 — Sun, 16 May 2021 18:49:58 GMT

I only need to file and pay. . . I already paid for your service. . . how do I get my taxes back and pay them? This is not a user friendly site and I'm very frustrated. I would like a live chat so I can get this done, thanks

Re: live chat

HollyP — Sun, 16 May 2021 21:14:38 GMT

@bethellen04 Follow the instructions here: How do I get TurboTax Live? for a live chat.

Or, pick your product in this article, What is the TurboTax phone number?, for the phone number.

*Please expect high call volume during due to the filing deadline.

Re: live chat

Ajo508 — Fri, 11 Jun 2021 19:31:21 GMT

I need to speak with a representative. Because I was charged, but didn't complete my taxes with you guys. I need a refund

Re: live chat

DoninGA — Fri, 11 Jun 2021 19:38:09 GMT

@Ajo508 wrote:

I need to speak with a representative. Because I was charged, but didn't complete my taxes with you guys. I need a refund

You will need to contact TurboTax support. Use the key words Billing Issues

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: live chat

Swift201819 — Sun, 18 Jul 2021 13:38:18 GMT

I entered info wrong during 2020 filing by accident put 96$ instead of 896$ can you fix please

Re: live chat

xmasbaby0 — Sun, 18 Jul 2021 13:54:58 GMT

@Swift201819 No. No one has access to your tax return or to your account. No one can fix your mistake(s) for you. If you already e-filed the return with incorrect information then you have to wait for the IRS to fully process your return and then YOU have to prepare and file an amended return to fix your mistake.

Did you e-file? Was the return accepted?

When you e-file your federal return you will receive two emails from TurboTax. The first one will say that your return was submitted. The second email will tell you if your federal return was accepted or rejected. If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

First, check your e-file status to see if your return was accepted:

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

Re: live chat

eharriscarter — Tue, 07 Sep 2021 16:55:22 GMT

Hello

Re: live chat

DoninGA — Tue, 07 Sep 2021 16:58:22 GMT

@eharriscarter wrote:

Hello

Do you have a question?

Re: live chat

xmasbaby0 — Tue, 07 Sep 2021 17:34:07 GMT

@DoninGA

User @eharriscarter posted to another thread.

https://ttlc.intuit.com/community/taxes/discussion/re-i-want-to-talk-to-a-human/01/2349201#M839286

Re: live chat

DoninGA — Tue, 07 Sep 2021 17:34:34 GMT

Thank you....

Re: live chat

mrpsantos — Thu, 09 Sep 2021 17:17:45 GMT

I am trying to pull up my 2018 returns. It shows that I have a different login name. In which they want to verify that a account with my old number. How can I change my number so they can verify my old account'

Re: live chat

mrpsantos — Thu, 09 Sep 2021 17:29:17 GMT

i have another login for 2018 cant login cause i have a different phone number. How do i get my 2018 returns

Re: live chat

xmasbaby0 — Thu, 09 Sep 2021 18:40:53 GMT

@mrpsantos

You have to access your own account and/or print it for yourself using exactly the same account and user ID that you used when you prepared the return.

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/27010

Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax? If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

To get a copy of your previously filed returns prepared with online TurboTax https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-in-turbotax-online

Re: live chat

Anonymous — Thu, 18 Nov 2021 17:43:25 GMT

Talk to person

Re: live chat

xmasbaby0 — Thu, 18 Nov 2021 17:44:30 GMT

@Anonymous Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.

Re: live chat

Anonymous — Thu, 18 Nov 2021 17:44:40 GMT

I have a problem and must talk to a live person

Re: live chat

Anonymous — Thu, 18 Nov 2021 17:45:51 GMT

I must talk to your sales department

Re: live chat

xmasbaby0 — Thu, 18 Nov 2021 17:46:53 GMT

@Anonymous

Again......

Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.