topic Re: My return keeps getting rejected. Can someone please help me fix it? in Get your taxes done using TurboTax

My return keeps getting rejected. Can someone please help me fix it?

mawzaroo1 — Mon, 09 Mar 2026 04:25:15 GMT

I paid for expert advice. Now I need expert advice. My wife is a Filipino living here in the U.S.

Re: My return keeps getting rejected. Can someone please help me fix it?

Carl — Tue, 25 Jan 2022 02:26:55 GMT

What is the specific and explicit reject message or reject code you are getting after you click the orange TRANSMIT MY RETURNS NOW button?

Re: My return keeps getting rejected. Can someone please help me fix it?

mawzaroo1 — Tue, 25 Jan 2022 02:53:05 GMT

Federal return rejection
Reject Code F8962-070

Description of error:

The e-File database indicates that Form 8962 or a binary attachment with description containing "ACA Explanation" must be present in the return.

What needs to be done:

The IRS rejected your return due to missing information regarding the Advance Premium Tax Credit. You will need form 1095-A to provide this information. The ACA Marketplace providers have until 1/31/22 provide the 1095-A to taxpayers.

Re: My return keeps getting rejected. Can someone please help me fix it?

mawzaroo1 — Tue, 25 Jan 2022 02:57:06 GMT

Federal return rejection
Reject Code F8962-070

Description of error:

The e-File database indicates that Form 8962 or a binary attachment with description containing "ACA Explanation" must be present in the return.

What needs to be done:

Re: My return keeps getting rejected. Can someone please help me fix it?

ZoltanB45 — Thu, 27 Jan 2022 04:24:30 GMT

The IRS believes you have a form 1095-A that needs to be added. To see whether or not you do have the form, you will have to log into Heathcare.gov and download the 1095-A. It also may be arriving in the mail. Once you receive or download it, go back to Turbo Tax and include that form.

Re: My return keeps getting rejected. Can someone please help me fix it?

eddy0406 — Thu, 27 Jan 2022 15:40:13 GMT

I having the same problem. I went to the healthcare.gov site and I don't see any 1095-A form to download. I don't know what to do. It keeps rejecting my return. I did not have this problem before since 2012 that I have used Turbotax. All I had to click on no I don't have any 1095-A form and it gets filed. What about if I don't get a 1095-A form from marketplace, what should i do then, no file?

Re: My return keeps getting rejected. Can someone please help me fix it?

TeresaM — Thu, 27 Jan 2022 16:05:24 GMT

Code F8962-070 is coming from the IRS, rejecting the return because it does not include information they are expecting, based on their information from Healthcare.gov. If you hare already checked online at Healthcare.gov for 1095-A information, you may wish to call them and see if there is any reason they would have told the IRS to expect the form. Sometimes if you or someone on your return begins an application but does not actually enroll for insurance, that is enough to trigger this. You can reach them at:

1-800-318-2596
(TTY: 1-855-889-4325)

Available 24 hours a day, 7 days a week (except holidays)

For more information, please see this TurboTax Help article IRS rejection code F8962-070

Re: My return keeps getting rejected. Can someone please help me fix it?

sdezern76 — Sat, 29 Jan 2022 03:30:57 GMT

I am having this same issue, I received the 1095-a but am not sure how to input into my tax info

Re: My return keeps getting rejected. Can someone please help me fix it?

AmyC — Sat, 29 Jan 2022 03:48:54 GMT

Yes. Here is how:

Log into your return
Go to the federal section
Select deductions and credits
Scroll down to Medical
Affordable Care Act (Form 1095-A), Start/ Select/ Edit
Continue through the steps entering your form

Re: My return keeps getting rejected. Can someone please help me fix it?

Annasantor10 — Mon, 31 Jan 2022 13:42:14 GMT

Mine too! I never had insurance and I keep getting rejected for this form. I’ve called marketplace twice, turbo live twice, went to another tax app and same thing. Called the irs and no one knows anything.

Re: My return keeps getting rejected. Can someone please help me fix it?

HeatherPLO — Mon, 31 Jan 2022 15:47:07 GMT

@Annasantor10

Please reference the Help Article here for further assistance with this error code.

Re: My return keeps getting rejected. Can someone please help me fix it?

Annasantor10 — Mon, 31 Jan 2022 19:57:51 GMT

That does not help me at all. I don’t have nor will I ever get this form. I did not have insurance, at all! I’ve spoken to the irs and they don’t even see the rejection and say it’s an error on the tax preparer software or something else.

Re: My return keeps getting rejected. Can someone please help me fix it?

ChondelLO — Mon, 31 Jan 2022 20:35:45 GMT

For help with this experience please follow the steps below.

When revisiting the section the default answer is still set to yes but the 8962 and 1095A are not part of the return.
If you select Yes you will be prompted to enter the 1095A information and you cannot continue leaving the full form blank as an error will be presented.
Now you will not be prompted with the yes/no question to receiving the 1095A and will see your entry with options to edit/delete the entry.
Delete the 1095A entry and both the 1095A and 8962 are removed from the return.
If you revisit the section again, the default will be yes but the forms are removed
Now, select No, efile your return, and if you are rejected, the IRS requires your 1095A in the return.

If these steps don't resolve this experience, please reply to this thread for further assistance.

Re: My return keeps getting rejected. Can someone please help me fix it?

sdezern76 — Mon, 31 Jan 2022 20:47:25 GMT

I did receive a 1095-A in the mail, I put in the information, tried to refile and still got another rejection. Now turbotax states that I can't refile until after February 3rd because of an issue that needs correcting on their end

Re: My return keeps getting rejected. Can someone please help me fix it?

Destiny23 — Mon, 31 Jan 2022 22:16:34 GMT

We are experiencing the same issue as well. Does anyone know when turbo tax is going to fix this issue on their end. This is absolutely ridiculous. Since it’s rejected, can’t I file elsewhere since they aren’t getting their stuff together?

Re: My return keeps getting rejected. Can someone please help me fix it?

Annasantor10 — Mon, 31 Jan 2022 22:45:49 GMT

I tried another tax prep site and still got rejected. It’s been an endless circle and not one person has been helpful in fixing it. Turbo tax keeps telling me to wait for a form I’ll never get or contact the irs. The irs says it must be the software because they have no record of my rejection. So stressful!

Re: My return keeps getting rejected. Can someone please help me fix it?

HeatherPLO — Mon, 31 Jan 2022 22:48:29 GMT

@Destiny23

We expect this to be corrected this week. Please check back in few days to try again. If this is still giving you errors, please reach back out here for the next steps.

Re: My return keeps getting rejected. Can someone please help me fix it?

HeatherPLO — Mon, 31 Jan 2022 23:11:35 GMT

@Annasantor10

We expect this to be corrected this week. Please check back in a few days to try again. If this is still giving you errors, please reach back out here for the next steps.

Re: My return keeps getting rejected. Can someone please help me fix it?

nickjamato85 — Tue, 01 Feb 2022 07:20:23 GMT

I've been doing my taxes for four years straight on here and this is unacceptable. I never had health insurance yet the software keeps rejecting me. What is the solution because I'll give it 24hours before I go some place else. Plenty of online tax companies.

Re: My return keeps getting rejected. Can someone please help me fix it?

nickjamato85 — Tue, 01 Feb 2022 07:43:38 GMT

What is expected to be fixed? The fact that when I select no under the ACA since I didn't have health insurance it won't reject me saying that I still need the form? How will I be notified that this problem has been corrected?