topic When filing, I cannot continue until I add my email. It returns me to the My Info section, but there is no place to enter my email address. Where do I enter my email? in Get your taxes done using TurboTax

When filing, I cannot continue until I add my email. It returns me to the My Info section, but there is no place to enter my email address. Where do I enter my email?

enterpriser1701 — Mon, 09 Mar 2026 06:22:32 GMT

I cannot find where I need to add my address in the My Info section as instructed when I click Start on Step One to File. I am not able to continue until I enter my email, so I am stuck here.

Re: When filing, I cannot continue until I add my email. It returns me to the My Info section, but there is no place to enter my email address. Where do I enter my email?

VolvoGirl — Sat, 05 Feb 2022 23:32:20 GMT

Is it this email error?

Why am I being asked for my email before I can checkout?

Re: When filing, I cannot continue until I add my email. It returns me to the My Info section, but there is no place to enter my email address. Where do I enter my email?

mm236567 — Sat, 05 Feb 2022 23:52:55 GMT

What if these steps don't work?

Re: When filing, I cannot continue until I add my email. It returns me to the My Info section, but there is no place to enter my email address. Where do I enter my email?

VolvoGirl — Sat, 05 Feb 2022 23:54:03 GMT

Then call in

What is the Turbo Tax Phone number

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Re: When filing, I cannot continue until I add my email. It returns me to the My Info section, but there is no place to enter my email address. Where do I enter my email?

KimFlemHTX — Thu, 24 Feb 2022 15:18:24 GMT

Cs must verify email address as instructions stated.

Re: When filing, I cannot continue until I add my email. It returns me to the My Info section, bu...

JulieS — Thu, 24 Feb 2022 18:10:24 GMT

You can change/ enter your email from the Tax Home page.

Select Tax Home on the left.

Scroll down to User account, expand the section.

Select Change user ID, email or password.

On the Intuit page, log in again, if prompted.

Highlight Sign in & Security on the left.

Enter and verify your email here.

Re: When filing, I cannot continue until I add my email. It returns me to the My Info section, bu...

htothek — Sun, 27 Feb 2022 02:41:55 GMT

Make sure you verify your email address.

That is the issue!

Once you do that you will be able to complete your filing!