topic Re: TT for Windows 2021 restarts after closing in Get your taxes done using TurboTax

TT for Windows 2021 restarts after closing

Rocket J Squirrel — Mon, 09 Mar 2026 04:15:04 GMT

I'm just starting my 2021 return using TT Premier for Windows, entering random bits of info as they come in.

When I close a session by clicking the red X in the window title bar, TT closes, then reopens a few seconds later. This only happens if I have made some change to the data and told TT to save it after clicking the X. I would prefer it stay closed when I close it.

TT 2021.47.15.72

Version 021...000...0415 (not a phone number)

[I never understood TT version numbers]

Re: TT for Windows 2021 restarts after closing

SForrestLO — Mon, 31 Jan 2022 23:35:56 GMT

Please see the resolution offered in this thread for assistance.

Thread

Re: TT for Windows 2021 restarts after closing

Rocket J Squirrel — Mon, 31 Jan 2022 23:48:48 GMT

I see no resolution in that thread. Maybe I'm missing it, can you spell it out for me?

Re: TT for Windows 2021 restarts after closing

AJorgy — Fri, 04 Feb 2022 22:32:58 GMT

I have the identical is in Premier 21. Every time I make an entry and close the program it asks do I want to save, and I click on yes. Turbo Tax restarts again and I have to close it again. There has to be a software problem. This has happened at least half a dozen times after entries were made.

Re: TT for Windows 2021 restarts after closing

HeatherPLO — Sat, 05 Feb 2022 00:28:58 GMT

@AJorgy

@Rocket J Squirrel

Thank you for letting us know. For this experience, please use the Help Article here to reach out to us directly for further assistance.

Re: TT for Windows 2021 restarts after closing

AJorgy — Sat, 05 Feb 2022 17:54:32 GMT

What an evasive answer! Sending a customer to online "unhelpful" area.

Re: TT for Windows 2021 restarts after closing

Rocket J Squirrel — Sat, 05 Feb 2022 18:11:56 GMT

This bug seems to be fixed in WinPerRelease 021...000...0421.

Re: TT for Windows 2021 restarts after closing

Rocket J Squirrel — Sat, 05 Feb 2022 18:49:29 GMT

Wrong again. It just happened again even though I only looked at my data and didn't change anything.

Re: TT for Windows 2021 restarts after closing

mitchwinter — Fri, 11 Feb 2022 12:15:50 GMT

Yes... It is happening to me as well.

Re: TT for Windows 2021 restarts after closing

RPDJW — Fri, 11 Feb 2022 20:22:29 GMT

Same problem. Every time I close TT it restarts.

Re: TT for Windows 2021 restarts after closing

llorie623 — Sat, 12 Feb 2022 18:34:13 GMT

I have the same issue since about 2 updates ago. I save my work, close it and it relaunches itself.

Let's not even get into how the problem "freezes" after each entry. It took my 18 minutes to input information from one W-2 yesterday. Have another 2 to enter. I truly hope they fix this as it is obvious that it is an issue with one of the recent updates.

I did my daughter's return 2 weeks ago and there were no issues.

Re: TT for Windows 2021 restarts after closing

WileEMan — Mon, 14 Feb 2022 16:58:45 GMT

I have the same issue with Home and Business edition. This is very frustrating and should not be happening for the price we pay for this software! TT needs to fix this!

Re: TT for Windows 2021 restarts after closing

fanofthewild — Mon, 14 Feb 2022 21:13:33 GMT

....same for me, Home & Business. After I enter data or open a tax return, and subsequently exit, Turbotax restarts. At that point if I close it again after not opening a return, it stays closed.....

Re: TT for Windows 2021 restarts after closing

fanofthewild — Mon, 14 Feb 2022 21:16:23 GMT

To SForrestLO: Sorry this is not a solution to the current issue at all.....

Re: TT for Windows 2021 restarts after closing

Tas6 — Thu, 17 Feb 2022 14:24:56 GMT

Same problem here, also loop issue when using "walk me through everything."

Re: TT for Windows 2021 restarts after closing

llorie623 — Thu, 17 Feb 2022 14:27:23 GMT

Yes, the "loop" issue has been going on for several weeks , as well. I have been able to get around it by clicking on Income and then jumping to the next section. Not sure what TurboTax has done this year, but it has a lot of issues. I have been using them for over 15 years and it has never been this bad!

Re: TT for Windows 2021 restarts after closing

Tas6 — Thu, 17 Feb 2022 14:29:57 GMT

Thanks, yes by manually clicking another section I get out of the loop. Thanks again.

Re: TT for Windows 2021 restarts after closing

bungyjumper-dan — Sat, 19 Feb 2022 11:12:33 GMT

Hello TurboTax... I'm using TT Deluxe. TT SW just updated as I started the app, entered more return info, and I'm still having the restart issue after closing out the client app (the issue that's been here since since installing TT for TY 2021). I'm having the issue whether I start a new return or update one I've been working on already.

Can this please be fixed? Please??? (I've never seen this situation until this year. Makes me wonder if there are any issues lying in wait that could impact my taxes.)

Re: TT for Windows 2021 restarts after closing

Anonymous — Fri, 04 Mar 2022 20:50:07 GMT

Still doing this for me. No resolution yet.

Re: TT for Windows 2021 restarts after closing

Klondiker — Thu, 17 Mar 2022 21:07:21 GMT

I'm having this same issue. I also notice that if I click SAVE in file menu or type Ctl-S, and then try to exit the program using the top right X, it again asks if I want to save my return. I just savee it, it should know that. In any event, after closing TT, it always restarts, but then I can just exit using the top right X.