topic Re: Notification Feedback in Get your taxes done using TurboTax

Notification Feedback

smiklakhani — Fri, 04 Feb 2022 23:53:13 GMT

I keep on getting reminder e-mails like "Please Read: Preview Your Refund and Then Get It Fast", that seem to be trying to get me to file my taxes, which is annoying since I can't presently complete my taxes (waiting on a handful of stuff to come through). When I log into the Intuit Account Manager the notification section shows that all e-mails are turned off (screenshot attached). This feels like a bug or a notification grouping that's not captured in the list.

Also, if the grouping is captured, it's not too clear what grouping this e-mail would belong too. "Tax Deadline Reminders" feels like the closest, but it's description ("Receive important reminders on tax filing deadlines.") makes me think otherwise (emphasis on "important"). I don't want to miss important reminders, but I also don't want to be pestered to complete my taxes, especially when I can't, and when the notification is set to "off".

Re: Notification Feedback

BrandiLO1 — Sat, 05 Feb 2022 00:12:17 GMT

It appears that you have followed all of the steps to unsubscribe to Intuit TurboTax emails. I suggest you check the "from" email address to ensure that the email you are receiving is legitimate and not a phishing attempt. For more details regarding phishing, please click here.

Re: Notification Feedback

smiklakhani — Sat, 05 Feb 2022 00:35:27 GMT

Thanks for the reply @BrandiLO1! The e-mail appears to be coming from your servers and takes me to a valid TurboTax URL. 🙂

Re: Notification Feedback

DaraLO — Sat, 05 Feb 2022 01:01:11 GMT

There is another way to turn off notifications. Try the following steps to ensure all TurboTax notifications are turned off:

Sign in to TurboTax,
Open your Intuit Account (lower left side of the screen)
Select Data & Privacy
Scroll until you see TurboTax
Select View
On this screen you can turn off all notifications from TurboTax.

You can also select View next to other Intuit products you would like to unsubscribe from. If you continue to receive emails after taking these steps, please contact us for further assistance.

Re: Notification Feedback

smiklakhani — Sat, 05 Feb 2022 01:10:19 GMT

@DaraLO - appreciate the response. That's where my screenshot that shows everything turned off was taken. I'll update this thread if I get any more e-mails.

Re: Notification Feedback

smiklakhani — Mon, 07 Feb 2022 21:44:14 GMT

Still getting e-mails even though I've turned off all notifications ☹️.

Just got this one 22 hrs ago.

Re: Notification Feedback

SForrestLO — Mon, 07 Feb 2022 22:17:47 GMT

Please contact support for further assistance.

This FAQ will provide you with the steps to contact an agent.

@smiklakhani