topic Re: HELP not working in Get your taxes done using TurboTax

I want to cancel this subscription- I can’t get a human on the phone. I’m ready to report to the BBB

lisamckee396 — Sat, 25 Apr 2020 20:02:41 GMT

No one will help me cancel this — anyone able to help ?? This is a scam

Re: I want to cancel this subscription- I can’t get a human on the phone. I’m ready to report to the BBB

DoninGA — Sat, 25 Apr 2020 20:05:42 GMT

The TurboTax online editions are not a subscription.

Clear the tax return and then just abandon the account.

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return. Click on Tax Tools on the left side of the program screen while working on the 2019 online tax return. Click on Clear & Start Over.

Re: I want to cancel this subscription- I can’t get a human on the phone. I’m ready to report to the BBB

VolvoGirl — Sat, 25 Apr 2020 20:08:02 GMT

What subscription? Turbo Tax is not a subscription. You are posting from the online Free Edition. Or are you asking about the Turbo Tax Advantage Auto-Renew Plan where they send you the Desktop CD each November?

If you are using the Online version and have not filed yet you can just leave and abandon it. You can try to clear an Online return
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-online/00/26444

Or have you already submitted it?

Re: I want to cancel this subscription- I can’t get a human on the phone. I’m ready to report to the BBB

lisamckee396 — Sat, 25 Apr 2020 20:11:47 GMT

My subscription is with QuickBooks which is same company

Re: I want to cancel this subscription- I can’t get a human on the phone. I’m ready to report to the BBB

lisamckee396 — Sat, 25 Apr 2020 20:12:31 GMT

I think I posted on the wrong part of this company .......

Re: I want to cancel this subscription- I can’t get a human on the phone. I’m ready to report to the BBB

DoninGA — Sat, 25 Apr 2020 20:14:06 GMT

@lisamckee396 wrote:

My subscription is with QuickBooks which is same company

See this Quickbooks support FAQ for how to cancel the subscription - https://quickbooks.intuit.com/learn-support/en-us/cancel-products-or-services/cancel-your-quickbooks-online-subscription-or-trial/00/187739

Re: I want to cancel this subscription- I can’t get a human on the phone. I’m ready to report to the BBB

Buddyorliz — Fri, 04 Feb 2022 23:23:41 GMT

I can't get anyone to refund my money either. Ordered today and it took an hour to download. I've tried to open it and a couple times it would not open, When it did it took 20 minutes, then It shows it's trying to run in windows 8 -- I upgraded to 10 two years ago.... Have not issues with other files or programs.

I would like my money back so I can just do taxes and pay online at Intuit Turbotax, but can't get this to cancel or stop so that I can do that.

HELP not working

Buddyorliz — Fri, 04 Feb 2022 23:25:13 GMT

I paid for the downloaded version -- it does NOT work on my computer though I do have 10 it opened in 8 or tried to. I just want a refund and then will buy the one online no download.

Re: HELP not working

DoninGA — Fri, 04 Feb 2022 23:25:52 GMT

@Buddyorliz wrote:

I paid for the downloaded version -- it does NOT work on my computer though I do have 10 it opened in 8 or tried to. I just want a refund and then will buy the one online no download.

Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp
Use this TurboTax website to check your orders and payments -
https://turbotax.intuit.com/personal-taxes/cd-download/order-status/

Re: I want to cancel this subscription- I can’t get a human on the phone. I’m ready to report to the BBB

DoninGA — Fri, 04 Feb 2022 23:28:57 GMT

@Buddyorliz wrote:

I can't get anyone to refund my money either. Ordered today and it took an hour to download. I've tried to open it and a couple times it would not open, When it did it took 20 minutes, then It shows it's trying to run in windows 8 -- I upgraded to 10 two years ago.... Have not issues with other files or programs.

I would like my money back so I can just do taxes and pay online at Intuit Turbotax, but can't get this to cancel or stop so that I can do that.

Re: HELP not working

Buddyorliz — Fri, 04 Feb 2022 23:32:18 GMT

No real customer service I can find. What kind of a racket it going on?? I have used Turbotax for years and loved it, now this 3+ hour ordeal has changed my feeling about the product :( Give me My money Back. Please

Re: HELP not working

DoninGA — Fri, 04 Feb 2022 23:41:03 GMT

@Buddyorliz wrote:

No real customer service I can find. What kind of a racket it going on?? I have used Turbotax for years and loved it, now this 3+ hour ordeal has changed my feeling about the product :( Give me My money Back. Please

I gave you the links to request a refund. What issue are you having?