topic How do I fix a supposed error on my state return that doesn't or shouldn't exist? Can't efile w/o SSN for dependent care provider but I don't have any dep care providers? in Get your taxes done using TurboTax

How do I fix a supposed error on my state return that doesn't or shouldn't exist? Can't efile w/o SSN for dependent care provider but I don't have any dep care providers?

peldridge715 — Mon, 09 Mar 2026 06:25:20 GMT

Turbotax says I can't efile my KY state return for this reason. Since I have no dependent care providers, how do I fix this?

Re: How do I fix a supposed error on my state return that doesn't or shouldn't exist? Can't efile...

LindseyLO — Fri, 04 Feb 2022 18:26:53 GMT

You can click here for assistance with deleting this form off of your return.

Re: How do I fix a supposed error on my state return that doesn't or shouldn't exist? Can't efile w/o SSN for dependent care provider but I don't have any dep care providers?

cjames1926 — Fri, 04 Feb 2022 19:53:09 GMT

https://ttlc.intuit.com/community/state-taxes/help/kentucky-e-file-showing-not-eligible-for-electronic-filing/00/2443350

Same boat here. They've acknowledged it as an issue. You can sign up for updates on the above post.

Re: How do I fix a supposed error on my state return that doesn't or shouldn't exist? Can't efile...

peldridge715 — Fri, 04 Feb 2022 19:55:09 GMT

Thank you for the reply, but I followed the recommended steps and do not have a form 2441 in my list of forms to delete. Any other suggestions?

Re: How do I fix a supposed error on my state return that doesn't or shouldn't exist? Can't efile...

EbonyL122824 — Sat, 05 Feb 2022 01:11:48 GMT

Please see this link here for further assistance.

@eldridgebp

Re: How do I fix a supposed error on my state return that doesn't or shouldn't exist? Can't efile...

peldridge715 — Sat, 05 Feb 2022 01:19:28 GMT

Thank you. I am signed up for updates to that issue, but is it still being worked on? It says solved but I'm still having the issue.

Re: How do I fix a supposed error on my state return that doesn't or shouldn't exist? Can't efile...

EbonyL122824 — Sat, 05 Feb 2022 01:29:59 GMT

It hasn't been resolved yet. It is still being worked on.

@peldridge715

Re: How do I fix a supposed error on my state return that doesn't or shouldn't exist? Can't efile...

timbomckay — Sat, 05 Feb 2022 04:35:55 GMT

@EbonyL122824 if it's solved but still being worked on how will we know when it's resolved?

Re: How do I fix a supposed error on my state return that doesn't or shouldn't exist? Can't efile...

HeatherPLO — Sat, 05 Feb 2022 15:25:08 GMT

@timbomckay

Please see the Help Article here. You will be able to sign up for updates in regards to this experience.

Re: How do I fix a supposed error on my state return that doesn't or shouldn't exist? Can't efile...

peldridge715 — Sat, 05 Feb 2022 15:33:21 GMT

@HeatherPLO

The article says the issue is "Solved". This implies that Turbotax is done with the issue and may not be posted any further updates. Is this correct?

Re: How do I fix a supposed error on my state return that doesn't or shouldn't exist? Can't efile...

timbomckay — Sat, 05 Feb 2022 15:43:42 GMT

@HeatherPLO I signed up for updates a few days ago. And as @peldridge715 mentioned, if it's marked as solved how are we to know if it's still being worked on and/or posting updates?

All the TurboTax Specialist in the 3 community posts I've seen keep pointing to that article as though it's helpful when it's just leading to more confusion.

Re: How do I fix a supposed error on my state return that doesn't or shouldn't exist? Can't efile w/o SSN for dependent care provider but I don't have any dep care providers?

peldridge715 — Sun, 06 Feb 2022 21:10:12 GMT

Just wondering if anyone can give an ETA on a fix for this issue? I'm aware of this article https://ttlc.intuit.com/community/state-taxes/help/kentucky-e-file-showing-not-eligible-for-electronic-filing/00/2443350

and have signed up for updates. However, that article is now several days old with no updates posted and the status says solved. How can we find out when the issue is expected to be fixed?

Thanks!

Re: How do I fix a supposed error on my state return that doesn't or shouldn't exist? Can't efile...

AnnetteB6 — Sun, 06 Feb 2022 21:44:46 GMT

The 'Solved' tag at the top of the article does cause confusion when the article is dealing with a situation that clearly has not been solved yet. You will find the 'Solved' tag at the top of every official TurboTax help article. It is meant to indicate that an answer to the question at the top of the page has been given.

Unfortunately, the answer, in this case, is still incomplete because the developers are addressing it. The article will update with additional information as it becomes available, but for now, all that is known is that it is being investigated further.

Each person who registers with their email address gives the investigation credibility that many users are being affected and you will receive an update via email when one is available.

@peldridge715

Re: How do I fix a supposed error on my state return that doesn't or shouldn't exist? Can't efile...

peldridge715 — Sun, 06 Feb 2022 23:36:22 GMT

@AnnetteB6 Thank you so much for so clearly explaining that.

Re: How do I fix a supposed error on my state return that doesn't or shouldn't exist? Can't efile...

peldridge715 — Tue, 08 Feb 2022 16:18:21 GMT

@AnnetteB6 or anyone. Is there any idea of when this issue will be resolved? Not trying to be difficult but I do need to complete my taxes soon with or without Turbotax. Thanks for any update you can provide!

Re: How do I fix a supposed error on my state return that doesn't or shouldn't exist? Can't efile...

MichelleLO — Tue, 08 Feb 2022 16:56:27 GMT

We do not have an update at this time. If you signed up for progress updates in the help article provided above, you will be notified via email as soon as the issue has been resolved.

@peldridge715

Re: How do I fix a supposed error on my state return that doesn't or shouldn't exist? Can't efile...

timbomckay — Sat, 19 Feb 2022 03:47:45 GMT

That help article previously mentioned now says "We're sorry, we can't find the page you requested." So you know, that's encouraging.

It doesn't seem like this is anywhere near a high priority. Guess I'll have to figure out how to print it out and mail it in. Should've done that weeks ago.

Re: How do I fix a supposed error on my state return that doesn't or shouldn't exist? Can't efile...

peldridge715 — Sat, 19 Feb 2022 21:18:29 GMT

@timbomckay I ended up going elsewhere and filing online with no problems. Since I hadn't yet paid when I encountered the error, I needed to get my taxes done asap. I was a 20 year customer. I hope everything works out for you!

Pauline

Re: How do I fix a supposed error on my state return that doesn't or shouldn't exist? Can't efile...

cjames1926 — Sun, 20 Feb 2022 00:01:27 GMT

I was able to successfully efile my Kentucky taxes on 2/6, even though they had never posted it was corrected. If you have not tired again, I would give it a shot.

Re: How do I fix a supposed error on my state return that doesn't or shouldn't exist? Can't efile...

timbomckay — Sun, 20 Feb 2022 04:11:22 GMT

Thanks @cjames1926. I just efiled. Weird they never emailed saying it was resolved. Glad I didn't have to redo everything elsewhere.