topic State says im not eligible to efile because returns that do not have an ssn or ein for each dependent care provider are not eligible for electronic filing in Get your taxes done using TurboTax

State says im not eligible to efile because returns that do not have an ssn or ein for each dependent care provider are not eligible for electronic filing

bigmomte89 — Mon, 09 Mar 2026 06:27:16 GMT

Re: State says im not eligible to efile because returns that do not have an ssn or ein for each d...

DawnC — Thu, 03 Feb 2022 03:39:54 GMT

Go back to the Dependent Care Credit section in the federal portion and make sure you have either the SSN or EIN for each care provider you have listed on your return. You can e-file your federal return without it, but you won't get the credit if you do not provide that information. There will be an option to choose one of those formats, SSN (xxx-xx-xxxx) or an EIN (xx-xxxxxxx).

The last requirement to take the credit is:

You must furnish the care provider's name, address, and (unless it's a tax-exempt organization) their SSN, ITIN, or EIN on your return.

To edit these forms, you have to go back to the federal section. How do I get to the Dependent Care Credit section? If you update the information, you will ensure you get your full credit on your federal return and are able to e-file your state return.

Re: State says im not eligible to efile because returns that do not have an ssn or ein for each d...

samturner19 — Thu, 03 Feb 2022 05:07:48 GMT

I am having same problem, I think there is an error in turbo tax. It is for a 20 year old that doesn't have dependents at all

Re: State says im not eligible to efile because returns that do not have an ssn or ein for each dependent care provider are not eligible for electronic filing

mattnjenn05 — Thu, 03 Feb 2022 05:37:33 GMT

I am having the same error. I did not have any dependent care providers or receive any credit for dependent care.

Re: State says im not eligible to efile because returns that do not have an ssn or ein for each dependent care provider are not eligible for electronic filing

SaltyMike1 — Thu, 03 Feb 2022 15:13:03 GMT

Same problem here - no dependents listed on either federal forms or state forms. Turbotax program error.

Hope they fix it soon

Re: State says im not eligible to efile because returns that do not have an ssn or ein for each d...

HeatherPLO — Thu, 03 Feb 2022 16:50:47 GMT

@samturner19
@mattnjenn05

@SaltyMike1

Please try to delete this form to resolve the error. To do this, follow the instructions below:

To resolve:

While signed in to your return, search for child care credit (use this exact term) using Search or Help in the upper right corner and then click the "Jump to" link in your search results.
At the Did you pay for child or dependent care in 2017? screen, answer Yes. (Even though it doesn't make sense.)
Continue to the Whose care did you pay for? screen and uncheck all boxes. Click Continue.
In the left main menu bar, click Tax Tools > Tools and then select Delete a Form from the Tools Center pop-up.
Scroll down the list of forms and click Delete next to 2441.
Click Delete Form to confirm. You should see the message Form Successfully Deleted. Click Continue.
Back at the Review Form List screen, scroll down to make sure 2441 no longer appears on the list.
To resolve:
While signed in to your return, search for child care credit (use this exact term) using Search or Help in the upper right corner and then click the "Jump to" link in your search results.
At the Did you pay for child or dependent care in 2017? screen, answer Yes. (Even though it doesn't make sense.)
Continue to the Whose care did you pay for? screen and uncheck all boxes. Click Continue.
In the left main menu bar, click Tax Tools > Tools and then select Delete a Form from the Tools Center pop-up.
Scroll down the list of forms and click Delete next to 2441.
Click Delete Form to confirm. You should see the message Form Successfully Deleted. Click Continue.
Back at the Review Form List screen, scroll down to make sure 2441 no longer appears on the list.

Re: State says im not eligible to efile because returns that do not have an ssn or ein for each d...

SaltyMike1 — Thu, 03 Feb 2022 17:05:28 GMT

That's kind of helpful, except I am using Turbotax Premier desktop and I cand find a search function to search the forms. However, I did scross through my forms to find 2441 form and deleted it. I then deleted my entire KY state return to start over with it having erased the federal 2441. Didn't help. Still get the same message that I can't efile KY return due to no SSN or EIN dependent care provider.

Re: State says im not eligible to efile because returns that do not have an ssn or ein for each d...

mattnjenn05 — Thu, 03 Feb 2022 17:16:41 GMT

This did not work for me.

Re: State says im not eligible to efile because returns that do not have an ssn or ein for each d...

TeresaM — Thu, 03 Feb 2022 17:28:55 GMT

It sounds like this is what you did but just to be sure. In TurboTax Desktop version, you can click the Forms button, on the upper right and a list of all the forms in the return will appear on the left side. If you click on the form, it will display in the main pane, with a Delete Form button at the bottom. Please delete Form 2441 and then look on the left side and see if it is gone, or if it rebuilds.
To return to the interview mode, click on the Step-by-Step button on the upper right.

If any of the W2s have an amount in Box 10 Dependent Care Benefits, it will trigger Form 2441 to auto-populate and it cannot be be deleted. Please review your W-2 Forms and be sure there is nothing in Box 10. It is always a good idea to review W-2s after importing or scanning, or even entering manually, and be sure that everything is in the correct box.

Re: State says im not eligible to efile because returns that do not have an ssn or ein for each d...

SaltyMike1 — Thu, 03 Feb 2022 17:32:57 GMT

Yes, that's exactly what I did. Don't know how 2441 ever got in there because there is no, and has never been, anything in box 10 of either of our W2s or in the import into Turbo Tax.

I have deleted 2441 form and it did not rebuild. I also checked my w2s in turbotax, again, and there is no entry.

I also deleted my state return after deleting 2441 in federal, and ran my state return from scratch. Still get the error that i can't e-file state due to EIN/SSN and dependent care.

Re: State says im not eligible to efile because returns that do not have an ssn or ein for each d...

TeresaM — Thu, 03 Feb 2022 18:34:14 GMT

It would be helpful to have a TurboTax ".tax2021" file that is experiencing this behavior.

You can send us a “diagnostic” file that has your “numbers” but not your personal information.  It is a sanitized file. If you would like to do this, here are instructions in TurboTax Desktop:

In the Tool Bar at the top, click on Online
Select Send Tax File to Agent
You will see a message explaining what the diagnostic copy is.  Click Send through this screen and then you will get a Token number.
Reply to this thread with your Token number. This will allow us to open a copy of your return without seeing any personal information.

We will then be able to see exactly what you are seeing and we can determine what is happening in your return and provide you with a resolution.

Re: State says im not eligible to efile because returns that do not have an ssn or ein for each d...

marrymom — Thu, 03 Feb 2022 19:21:52 GMT

I am having this problem that many are. I have no dependents. my token number is 910178

Please send me a resolution. The tricks on this forum have not helped

Re: State says im not eligible to efile because returns that do not have an ssn or ein for each d...

mattnjenn05 — Thu, 03 Feb 2022 19:27:26 GMT

My token number is 910197.

Re: State says im not eligible to efile because returns that do not have an ssn or ein for each d...

KatrinaLO — Thu, 03 Feb 2022 19:39:16 GMT

If you need additional assistance, please click here to contact customer support.

Re: State says im not eligible to efile because returns that do not have an ssn or ein for each d...

SaltyMike1 — Thu, 03 Feb 2022 19:45:49 GMT

Are you saying there is a solution through calling technical support? You have my file with token number so did you find the problem?

Re: State says im not eligible to efile because returns that do not have an ssn or ein for each dependent care provider are not eligible for electronic filing

pmasters2 — Thu, 03 Feb 2022 22:08:37 GMT

This is crazy. I have not entered any dependent care costs and I get the same Fix Error screen. I am also in Kentucky so it has to be something with the Kentucky download update. Followed advice above and on MacOS version of TT Business, I do not have a delete button to get rid of Form 2441 either. I did manage to highlight the form and use the delete key to remove but still get the same notification of the SSN or EIN for dependent care when I go through analysis. But if I click Done it provides me an option to e-file my state return. I am afraid to try and then have to print it out and mail it in.

Please advise.

Re: State says im not eligible to efile because returns that do not have an ssn or ein for each d...

marrymom — Fri, 04 Feb 2022 16:14:00 GMT

this does not work.

Re: State says im not eligible to efile because returns that do not have an ssn or ein for each d...

mark12859 — Sat, 05 Feb 2022 23:08:55 GMT

I have the same issue as described in the other posts. I had stumbled over the 8812 advance child tax credit payments received issue and thought they might be related. No kids and not requesting any credits. I don't have a 2441 in my file. Also, no entries in Box 10 of the W2. My token number is: 913255.

Re: State says im not eligible to efile because returns that do not have an ssn or ein for each d...

chrismgreene5 — Sun, 06 Feb 2022 22:01:52 GMT

token # 914377

Re: State says im not eligible to efile because returns that do not have an ssn or ein for each dependent care provider are not eligible for electronic filing

Derbycitylegs — Mon, 07 Feb 2022 02:38:47 GMT

Didn’t work for me. Getting same error and I said no to if I paid child care.