topic Warning: Do not use your return to pay for any fees in Get your taxes done using TurboTax

Warning: Do not use your return to pay for any fees

Coldforge18 — Mon, 09 Mar 2026 06:27:42 GMT

I never did this before, but it was convenient. The IRS deposited my return almost a week ago, and now it is fairy dust. Turbotax has no customer service and neither does their 3rd party middle man.

I don't know when or if I will ever see my return, and if I do what hoops I will have to jump through. Don't choose this option

Re: Warning: Do not use your return to pay for any fees

xmasbaby0 — Wed, 02 Feb 2022 23:05:29 GMT

Your tax refund was not sent to TurboTax. TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

Re: Warning: Do not use your return to pay for any fees

Coldforge18 — Wed, 02 Feb 2022 23:08:56 GMT

No kidding. That's why I said turbotax and their garbage third party provider have zero customer service.

Re: Warning: Do not use your return to pay for any fees

Coldforge18 — Wed, 02 Feb 2022 23:20:08 GMT

I have called, they say my ss# is invalid. Their website says they never got the deposit. I have messaged. I get no reply.

Do not choose this option anyone that is reading.

Re: Warning: Do not use your return to pay for any fees

xmasbaby0 — Wed, 02 Feb 2022 23:22:57 GMT

What tax year is this all about?

Re: Warning: Do not use your return to pay for any fees

Coldforge18 — Wed, 02 Feb 2022 23:29:29 GMT

2021. What does it matter? The money was sent, fees should have been deducted and then sent to the person it belongs to.

Instead, it was sent and now the people is was sent to are holding it? Denying it was received? I don't know. You can't talk to anybody there.

Again, anyone reading this do not pay any fees to turbotax with your federal refund.

Re: Warning: Do not use your return to pay for any fees

xmasbaby0 — Wed, 02 Feb 2022 23:31:36 GMT

Where did you get the information that your 2021 refund was issued already? The IRS just began to accept e-files on January 24.

Re: Warning: Do not use your return to pay for any fees

Coldforge18 — Wed, 02 Feb 2022 23:39:19 GMT

From irs.gov dude. Turbotax and their garbage third party are holding my money hostage. Just trying to warn people.

Re: Warning: Do not use your return to pay for any fees

Coldforge18 — Wed, 02 Feb 2022 23:40:55 GMT

They told me to contact my bank today if I hadn't received the money. Which I did, and of course they haven't received it because turbotax and their garbage third party bank are holding it hostage.

Re: Warning: Do not use your return to pay for any fees

xmasbaby0 — Wed, 02 Feb 2022 23:42:09 GMT

You did not mention how long ago the IRS refund site said your refund was issued. The IRS tells you to allow up to five days for your refund to post to your account. And if you used the third party bank refund processing it will take a couple of extra days.

Re: Warning: Do not use your return to pay for any fees

Coldforge18 — Wed, 02 Feb 2022 23:51:03 GMT

Yes, the IRS told me to contact the bank today if I had not received my refund. I've tried. The garbage 3rd party bank turbotax uses says they have not received it on their website and says my ss# is invalid via phone # and it is impossible to talk to a human.

I'm just trying to inform anyone that sees this to not use your federal refund to pay turbotax fees. Do not use federal refund to pay fees.

Re: Warning: Do not use your return to pay for any fees

Coldforge18 — Thu, 03 Feb 2022 00:16:05 GMT

Haha of course during this conversation now their website says it's been received and funded to me.

Do not use this option.

Re: Warning: Do not use your return to pay for any fees

JonesS — Mon, 28 Feb 2022 13:36:48 GMT

The same thing is happening to me, irs says they deposited my refund on February 9th 2022 and the TPG website says unfunded. I can’t get ahold of a real person and now turbo tax is saying they use credit karma as there third party bank and they don’t know how to help me. So now I upgraded to deluxe turbo tax to have to call around myself to find out where my taxes are. But I can’t ever get ahold of a real person through green dot Santa Barbara tax payer or whatever. How did you end up getting yours?

Re: Warning: Do not use your return to pay for any fees

Paulaschneed — Sat, 26 Mar 2022 21:01:27 GMT

I am having the same issue with last year's refund. It was sent to my closed account at my previous bank on February 2nd. The bank kicked it back to the third party that turbo uses. Impossible to speak to a human. My social security number is invalid on their site, and I opened a ticket over a week ago and haven't heard back from them since. My money is just lost in cyber space somewhere.

Re: Warning: Do not use your return to pay for any fees

WINGS8891 — Wed, 03 Aug 2022 23:17:38 GMT

Never, ever, ever use TurboTax to pay your filing fees! I made this mistake and it cost me more than my CPA. Plus the amount I was refunded is wrong and I cannot reach a live person at TurboTax or at at the 3rd party they use to process refunds. My next step is contact the Attorney General for help. This is a rip off on TurboTax part and people need to be aware!

Re: Warning: Do not use your return to pay for any fees

DoninGA — Wed, 03 Aug 2022 23:26:11 GMT

@WINGS8891

TurboTax does not receive any kind of tax refund, federal or state.

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request

Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228

Re: Warning: Do not use your return to pay for any fees

NCperson — Thu, 04 Aug 2022 02:04:24 GMT

@WINGS8891 - maybe I can help.... most who post that state the refund is wrong end up with adjustments made by the IRS related to the Recovery Rebate Credit or the CHild Tax Credit. Unfortunately, the IRS sends the refund out and then doesn't send the explanation out for 2-3 weeks.

before you spend unncessary time contacting the AG, etc. let's see if we can eliminate the "usual suspects", Please answer the following questions and let's see if we can figure this out.

1) what is on Line 28 of Form 1040 of your return?

2) what is on Line 30 of Form 1040 of your return?

3) what is the EXACT amouint of the difference between your expected refund and what you are going to receive. It's important to be EXACT.

Re: Warning: Do not use your return to pay for any fees

WINGS8891 — Thu, 04 Aug 2022 13:32:33 GMT

Ours was for 2021 taxes. Still cannot reach customer service to find a reason or itemized statement of why we got much lower back than than the IRS indicated. Will never use TurboTax again!

Re: Warning: Do not use your return to pay for any fees

WINGS8891 — Thu, 04 Aug 2022 13:38:40 GMT

We got a refund of about $500 less than it should have been after Turbo Taxes fees. We received a letter saying how much the refund was from IRS, and the refund from the 3rd party shorted us by about $500. No explanation, no customer service, no online chat..zilch to find out why.

Re: Warning: Do not use your return to pay for any fees

WINGS8891 — Thu, 04 Aug 2022 13:43:16 GMT

If the fees from processing were over $500 then the 3rd party is a ripoff. All you get is a canned recording saying he much the refund was. If you try to connect to the alleged Customer Service, it immediately drops the call.