topic Re: Ok, first you will need to click on this link https://sup... in Get your taxes done using TurboTax

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

sprgbender — Thu, 11 May 2023 17:23:56 GMT

Ok, first you will need to click on this link https://sup...

JakailaLO — Mon, 03 Jun 2019 19:44:56 GMT

Ok, first you will need to click on this link https://support.turbotax.intuit.com/contact/ to go to our Contact us page.

Select your product (CD/Download Mac or CD/Download Windows), your edition (Basic, Deluxe, etc.), ask your question, then select Continue.

On the following screen, enter your contact info, then select Get the phone number.

The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. But if you still require assistance, you can contact us at (800) 446-8848.

For more information please click the link.

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Re: How do I speak to a real person at Turbo Tax , need a number

9987juan — Fri, 12 Jul 2019 18:19:47 GMT

I need ro find out if I used turbotax in 2016 and if I did I need to find all the info on that I am working on a home loan and need to get this figured out asap...is their help number could some call me [phone number removed]

Re: How do I speak to a real person at Turbo Tax , need a number

Texas Roger — Fri, 12 Jul 2019 18:41:02 GMT

No one can call you. See the answer above for how to contact TurboTax.

Re: How do I speak to a real person at Turbo Tax , need a number

Bstreet85 — Fri, 03 Jan 2020 15:29:53 GMT

I need to talk to a real person

Re: How do I speak to a real person at Turbo Tax , need a number

DoninGA — Fri, 03 Jan 2020 15:34:25 GMT

@Bstreet85 wrote:

I need to talk to a real person

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: How do I speak to a real person at Turbo Tax , need a number

2002ilas — Tue, 11 Feb 2020 21:34:13 GMT

How do I speak to a representative

Re: How do I speak to a real person at Turbo Tax , need a number

DoninGA — Tue, 11 Feb 2020 21:35:25 GMT

@2002ilas wrote:

How do I speak to a representative

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

Re: How do I speak to a real person at Turbo Tax , need a number

snydertresa — Fri, 28 Feb 2020 23:12:05 GMT

I'm trying to get ahold of a real live person to answer my question.

Where is my refund, it was not put into my Savings Account I am very upset!!!! When I call to find out it says it was put in my account on Feb. 24, 2020, which it was not. Now I'm being told that Turbo Tax has my REFUND I want it now.

Re: How do I speak to a real person at Turbo Tax , need a number

DoninGA — Fri, 28 Feb 2020 23:27:41 GMT

@snydertresa wrote:

I'm trying to get ahold of a real live person to answer my question.

Where is my refund, it was not put into my Savings Account I am very upset!!!! When I call to find out it says it was put in my account on Feb. 24, 2020, which it was not. Now I'm being told that Turbo Tax has my REFUND I want it now.

TurboTax does not receive tax refunds of any kind, federal or state.

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Re: How do I speak to a real person at Turbo Tax , need a number

remo911 — Wed, 04 Mar 2020 20:16:02 GMT

I recieved confirmation my taxes were accepted but I’m unable to tack it on the irs website.

Re: How do I speak to a real person at Turbo Tax , need a number

remo911 — Wed, 04 Mar 2020 20:28:19 GMT

I recieved confirmation my taxes were accepted but I’m unable to track it on the irs website.

Re: How do I speak to a real person at Turbo Tax , need a number

WKins2 — Wed, 04 Mar 2020 22:22:45 GMT

If you recently submitted your tax return and not able to track it with the IRS, it could be that the IRS has not begun processing your return so you information is not in the computer yet. Give it a few more days and try again.

If you still are having issues and cannot track the information you should give the IRS a call and see what they suggest or are showing in their system.

If you need to contact a customer service representative at TurboTax please click here: https://support.turbotax.intuit.com/contact/

Re: How do I speak to a real person at Turbo Tax , need a number

TO70 — Mon, 09 Mar 2020 21:09:50 GMT

I talk to someone at my job about the $2600.00 refund and to send me a new w2 and I was told that there was no mistake and you guys had it wrong. However, I really need to file my taxes and if I have a refund check coming back to me that would be good. Can someone please help resolve this matter?

Re: How do I speak to a real person at Turbo Tax , need a number

macuser_22 — Mon, 09 Mar 2020 21:18:35 GMT

@TO70 wrote:

I talk to someone at my job about the $2600.00 refund and to send me a new w2 and I was told that there was no mistake and you guys had it wrong. However, I really need to file my taxes and if I have a refund check coming back to me that would be good. Can someone please help resolve this matter?

What do you think is wrong?

Why do you think you need a new W-2?

Please explain more.

Re: How do I speak to a real person at Turbo Tax , need a number

DoninGA — Mon, 09 Mar 2020 21:19:56 GMT

@TO70 wrote:

I talk to someone at my job about the $2600.00 refund and to send me a new w2 and I was told that there was no mistake and you guys had it wrong. However, I really need to file my taxes and if I have a refund check coming back to me that would be good. Can someone please help resolve this matter?

Since this is your first and only post you should have created a New Question instead of tagging onto a post that has nothing to do with your problem.

Go to this website and click on the Ask a Question button - https://ttlc.intuit.com/community/taxes/discussion/02/202

Re: How do I speak to a real person at Turbo Tax , need a number

Peweemike — Tue, 10 Mar 2020 14:45:46 GMT

I filled last year with TurboTax with a different email and phone # and I do remember any of that info so I opened up a new account I'm filling but I can't find my AGI and it's will not give it to me over the phone you guys should have this what do I do

Re: How do I speak to a real person at Turbo Tax , need a number

DoninGA — Tue, 10 Mar 2020 14:51:05 GMT

@Peweemike wrote:

I filled last year with TurboTax with a different email and phone # and I do remember any of that info so I opened up a new account I'm filling but I can't find my AGI and it's will not give it to me over the phone you guys should have this what do I do

Go to this IRS website for free federal tax return transcripts. It will have the AGI - https://www.irs.gov/individuals/get-transcript

Re: How do I speak to a real person at Turbo Tax , need a number

Rentes02 — Fri, 13 Mar 2020 18:08:47 GMT

All the information about calling turbo tax to talk to a real person is fake. I have one question and I find it ridiculous that I have to pay $30 to upgrade my account . All that to speak to a real person for one question.

Re: How do I speak to a real person at Turbo Tax , need a number

VolvoGirl — Fri, 13 Mar 2020 18:16:08 GMT

@Rentes02 Did you try posting your question here? It might be faster. We've seen most of the questions anyone can ask.