topic Re: Technical support contact in Get your taxes done using TurboTax

Technical support contact

treeddds — Wed, 04 Mar 2020 16:35:36 GMT

Re: Technical support contact

MoniqueLO — Wed, 04 Mar 2020 16:53:59 GMT

Please see below for information on how to contact customer support.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Re: Technical support contact

mndstanhope — Fri, 06 Mar 2020 18:12:21 GMT

I paid $190 through google pay on Feb 7th, it's already gone from my bank acct, but you guys say you dont see where it's been paid; therefore I cant complete my income taxes. Google pay wont refund the money bc they said they show the transaction was completed and they show turbotax was paid. So now what? I'm out $190 & still have to do my taxes! Been using turbotax 4 or 5 years but it'll be the last time. I want my money back. Search email [email address removed] and see if you can find where mypaymwnt was made on feb.7th.

Re: Technical support contact

DoninGA — Fri, 06 Mar 2020 18:16:35 GMT

@mndstanhope wrote:

I paid $190 through google pay on Feb 7th, it's already gone from my bank acct, but you guys say you dont see where it's been paid; therefore I cant complete my income taxes. Google pay wont refund the money bc they said they show the transaction was completed and they show turbotax was paid. So now what? I'm out $190 & still have to do my taxes! Been using turbotax 4 or 5 years but it'll be the last time. I want my money back. Search email [email address removed] and see if you can find where mypaymwnt was made on feb.7th.

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489
If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds

Re: Technical support contact

andystax — Sun, 22 Mar 2020 13:19:12 GMT

I am not able to download the state tax software

Re: Technical support contact

DMarkM1 — Sun, 22 Mar 2020 14:22:44 GMT

Here are download instructions that may help. If the problem persists, contact customer support here.

Re: Technical support contact

Jr9416 — Mon, 13 Apr 2020 03:06:55 GMT

How can I find out if You guys have my bank account

Re: Technical support contact

gary131 — Mon, 25 Jan 2021 14:49:14 GMT

Just recently purchased Turbotax 2019. Cranked out Federal, clicked on State. It knew I'm from New Mexico. Said I needed software...went looking....came back....said my software was up to date. Did I want any other states? I clicked on START next to NM. It's locked into a loop ....goes back through the same process. I've not been able to launch my state to complete NM tax return.

Re: Technical support contact

AkinaLO — Mon, 25 Jan 2021 16:53:21 GMT

Here is an article that will help you troubleshoot your state return download.

State install/e-file update loop: State not install...

If you continue to have issues, please contact TurboTax support to receive help over the phone.

What is the TurboTax phone number?

Re: Technical support contact

mndstanhope — Mon, 25 Jan 2021 19:30:11 GMT

I have used TurboTax a very long time but paid $190 year before last and taxes were never completed until I paid again. When I tried to get the money back, couldn't get it. So my family and I aren't going to use your services any longer. Google Pay paid the money and you all say you never received it but it sure does show up on my account with them as paid! Y'all flat ripped me off.

Re: Technical support contact

seidlerw — Sun, 30 Jan 2022 16:14:13 GMT

Gentlepeople:

I have been using TurboTax for over 20 years but I cannot get this latest version activate. I have worked with the local Geek Squad using all 5 approaches to activate but get the same "unable to activate" screen. The Geek Squad and I have turned off the virus software and firewalls before installation and during activation, turned off and on the modem, checked for proxies and VPNs, and did the software commands of step 5. Nothing works. I have the downloaded software and installed it. But cannot activate it.

My machine is a Microsoft laptop and I use Microsoft Edge as my browser. How can I activate this program.

Help,

Bill [PII removed]

Re: Technical support contact

MichelleLO — Sun, 30 Jan 2022 16:18:58 GMT

Is the activation screen coming up blank?

If so, please see How do I fix blank screens during activation or in-product purchases in TurboTax Desktop for Windows?

If you are having a different issue with activation, please reach out to TurboTax Customer Support for additional assistance.

What is the TurboTax phone number?

@seidlerw

Re: Technical support contact

cahelton — Mon, 31 Jan 2022 19:13:55 GMT

I have used TurboTax for many years and never encountered any problems in bringing my taxes in from previous years. However, this year it will not let me bring it over which means I have to reenter everything manually. I purchased TurboTax Deluxe 2021. When I went to begin, I specified import tax from previous year. It did not show up so i specified import manually. I have a Turbotax 2020 pdf file. I get the following message each time I try.

"This import was unsuccessful.

We recommend you check your internet connection and try again. If we still can't get your info, don't worry. We'll help you enter it manually so you can keep working on your taxes."

I have cleared my cache and my cookies but that did not help. There is nothing wrong with my internet. Can you tell me what to do?

Re: Technical support contact

MichelleLO — Mon, 31 Jan 2022 20:28:18 GMT

Are you using TurboTax Online or TurboTax Deluxe CD/Download software?

For assistance with transferring your 2020 tax return, see the below help articles.

For TurboTax CD/Download: Can I transfer last year's PDF into the 2021 TurboTax for Windows CD/Download software?
For TurboTax Online: How do I transfer last year's return into TurboTax Online?

If you are using TurboTax Online, you may want to try a different browser.

@cahelton

Re: Technical support contact

cahelton — Tue, 01 Feb 2022 02:24:11 GMT

I am using the download version of TurboTax 2021. I followed all of the directions. I press Begin to start a new tax return, and then on the transfer screen and browse to find my old tax return. I will not transfer over. That is why I am seeking technical support. Thank you.

Re: Technical support contact

AshleyLO — Tue, 01 Feb 2022 02:41:15 GMT

Please take a glimpse at this FAQ as it may offer some further assistance on getting your return to transfer over: Transfer last year's return to 2021 TurboTax for Windows

If this article does not resolve the issue, please reach out for assistance from our live representatives: TurboTax Customer Service

Re: Technical support contact

cahelton — Tue, 01 Feb 2022 04:28:59 GMT

I followed each suggested step. I went to my pdf file and renamed it .tax2020 and moved it to a thumb drive. When I attempted to bring it into TurboTax, it told me the file contained no data. What should I do now?

Carol H

Re: Technical support contact

NashayLO — Tue, 01 Feb 2022 15:24:33 GMT

@cahelton Renaming your PDF file will not allow it to transfer in. You have to transfer in your prior year tax file. It will already show as a .tax file.

Please see this TurboTax FAQ for some tips on how to find your tax file on Windows, Find your tax data file (.tax file) in Windows or if you have a MAC, Find your tax data file in Mac.

Re: Technical support contact

cahelton — Tue, 01 Feb 2022 16:01:42 GMT

I am getting so frustrated with this whole mess. I do my taxes on Turbotax every year and have never had this problem. Does Turbotax have no technical support that I can speak with? If not, this will be my last year to use this product. It isn't worth the frustration.

Re: Technical support contact

LenaH — Tue, 01 Feb 2022 16:15:54 GMT

If you need help, you can contact us at (800) 446-8848.

@cahelton