topic Re: Can't import W2 in Get your taxes done using TurboTax

Can't import W2

dtweaponx — Mon, 09 Mar 2026 04:15:47 GMT

I keep getting the error "W-2 import for this employer is unavailable in this product at this time.
Please try again on Friday, 18 February 2022 at 09:00:00 PT", anyone else experiencing this issue? Why do certain versions of Turbo Tax allow you to import but others you have to wait?

Re: Can't import W2

LenaH — Mon, 31 Jan 2022 14:55:39 GMT

Some of the reasons you cannot import your W-2 are:

Your payroll provider needs to be a TurboTax Import Partner
Your W-2 must be available for import. Most are ready by February 1 and some are disabled after the filing deadline
We need the Box 1 amount from your W-2 or the year-to-date YTD gross income from your year-end pay stub
In some cases, we'll need the Box d Control Number from your W-2, but only if your payroll provider requires it

If you are unable to import your W-2, you can type it in instead. Please follow these steps in TurboTax to add your W-2:

Open your tax return.
Search for W-2 with the magnifying glass tool on the top of the page.
Select the Jump to W-2 link at the top of the search results.Click on Add a W-2.
Follow the on screen instructions.

Re: Can't import W2

Critter-3 — Mon, 31 Jan 2022 15:59:14 GMT

This is a restriction put in place by the issuer not the TT program. If you can get a PDF of the form yourself you can simply enter it manually.

Re: Can't import W2

pstaxlady — Mon, 31 Jan 2022 18:24:56 GMT

I am receiving the same error message but I am not using the import wizard, I am trying to manually enter the W-2 and getting the import message " try again on Feb 18th"

Re: Can't import W2

Critter-3 — Mon, 31 Jan 2022 18:59:54 GMT

Skip the import ... choose to enter it manually. Do not enter the EIN when prompted and continue to the next screen.

Re: Can't import W2

5879218 — Tue, 01 Feb 2022 00:01:08 GMT

thank you i was able to six my issue. cx just wanted to import manually. did not want to wait

Re: Can't import W2

BrandiLO1 — Tue, 01 Feb 2022 00:16:34 GMT

Have you tried the suggestion entered by @Critter-3? If so, and you continue to have this issue, please click here to contact customer care. @pstaxlady

Re: Can't import W2

california3940 — Thu, 10 Feb 2022 16:24:01 GMT

It seems like there's a bug. I was able to enter one of my W-2's automatically, but I can't enter the other two. I tried this:

1. I selected Work on my W-2 > Continue.
2. I entered the EIN number, and clicked Continue.
3. I see a "Working" message and the "Please wait," and then this error:

We recommend you revisit the last topic you were working on to make sure all your info's correct.

Then, I tried step 1, but for step 2, I did not enter an EIN number, but I see the same error.

I can't go any further. I can't enter the W-2's manually or automatically.

I'm using the Home and Business version.

Re: Can't import W2

Critter-3 — Thu, 10 Feb 2022 16:41:28 GMT

Skip the import screen (do NOT enter the EIN) and continue to manually enter more W-2 forms.

Re: Can't import W2

MichelleLO — Thu, 10 Feb 2022 16:43:51 GMT

If the suggestions posted in this thread have not worked for you, please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support.

What is the TurboTax phone number?

@california3940

Re: Can't import W2

hal2023 — Fri, 07 Apr 2023 17:20:39 GMT

That solution definitely does not work. I suspect a glitch in the software/website. I originally uploaded my W2 form and everything was read correctly by TurboTax. At the final review and to my surprise, I was asked to enter all the info manually. So, I went back and deleted my W2, in the hope that a renewed upload would resolve the problem. However, I was then no longer given the option to upload: the upload wizard never appeared. It seems lots of folks have that issue. I tried the solution recommended here: I do not get to the upload wizard, and it does not allow me to proceed. I tried rebooting, different browsers, all to no avail. I gave up and entered everything manually. It seems lots of folks have that problem. TurboTax needs to fix it.

Re: Can't import W2

CassLO — Sat, 08 Apr 2023 17:39:08 GMT

Please see the TurboTax FAQ below on reasons you may not be able to import your W2;

If you need additional assistance or have further questions, please reach out to our TurboTax Customer Care Team: Contact Us

@hal2023