topic 2021 Turbo Tax CD Version tries to re-open after Exit in Get your taxes done using TurboTax

2021 Turbo Tax CD Version tries to re-open after Exit

bgrant85 — Mon, 09 Mar 2026 04:19:43 GMT

My CD version of 2021 Turbo Tax always tries to re-open itself after I exit. Sometimes it succeeds, sometimes it fails. Any ideas how to stop it? Thanks!

Re: 2021 Turbo Tax CD Version tries to re-open after Exit

Dmitry — Fri, 28 Jan 2022 13:52:26 GMT

I have been trying to find a place to ask this question. Since I have not found it, I am asking here.
Please let me know the URL where to ask a general installation question.

I purchased TT Delux 2021. Trying to install it from online (download it). How do I get around the step of Adding some add-on to my browser? In my experience, these add-on only try to sell you stuff, create problems, and nothing good.
Please let me know how to install without an add-on?

TIA

Re: 2021 Turbo Tax CD Version tries to re-open after Exit

AkinaLO — Fri, 28 Jan 2022 17:36:28 GMT

What is your screen saying when it reopens?

@bgrant85

Please contact support for assistance with your download.

What is the TurboTax phone number? - Intuit

@Dmitry

Re: 2021 Turbo Tax CD Version tries to re-open after Exit

Dmitry — Fri, 28 Jan 2022 17:57:22 GMT

First, thank you for your message.

I was able to install without installing any add-on by changing the browser. The Turbo Tax should have suggested that an add-on was not necessary when using a different browser.

Re: 2021 Turbo Tax CD Version tries to re-open after Exit

ChondelLO — Fri, 28 Jan 2022 18:14:11 GMT

Thank you for that information. We appreciate your contribution to the Community.

Re: 2021 Turbo Tax CD Version tries to re-open after Exit

JDS250 — Wed, 02 Feb 2022 19:28:53 GMT

It doesn't look like replies answered question. My 2021 TT Premier continues to restart after i exit - quite annoying

Re: 2021 Turbo Tax CD Version tries to re-open after Exit

bgrant85 — Wed, 02 Feb 2022 21:50:35 GMT

When TT reboots, the screen doesn't say anything special, but shows the boot-up screen only (ie., the same as when I open it each time.)

@AkinaLO

Re: 2021 Turbo Tax CD Version tries to re-open after Exit

RobertB4444 — Thu, 03 Feb 2022 03:39:29 GMT

@JDS250 @bgrant85 Please contact TurboTax support.

Here is a link to finding a TurboTax expert.

Here is a link to the TurboTax Phone Number.

Re: 2021 Turbo Tax CD Version tries to re-open after Exit

VolvoGirl — Thu, 03 Feb 2022 03:44:41 GMT

@RobertB4444 Hi, my Windows Home & Business restarted too after I hit the X to close it. Seems like a problem is showing up. Seen a couple posts. Please pass it up the line.

Re: 2021 Turbo Tax CD Version tries to re-open after Exit

VolvoGirl — Thu, 03 Feb 2022 03:46:16 GMT

And @RobertB4444 That link for using a expert in Turbo Tax Live is not to get to support.

Contact Customer Service
5am-5pm Pacific Time
Monday-Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Re: 2021 Turbo Tax CD Version tries to re-open after Exit

JDS250 — Thu, 03 Feb 2022 13:51:49 GMT

Looks like the latest update fixed this!?

Re: 2021 Turbo Tax CD Version tries to re-open after Exit

Minnguy — Mon, 21 Feb 2022 20:48:44 GMT

I have exactly the same issue. Not a show stopper, but very annoying.

Re: 2021 Turbo Tax CD Version tries to re-open after Exit

gandalf50 — Mon, 21 Feb 2022 21:01:12 GMT

I don't think so. I am experiencing the same problem with my 2021 TT Premier edition, and as of today (2/21/2022) my software is up to date.

Re: 2021 Turbo Tax CD Version tries to re-open after Exit

AkinaLO — Wed, 23 Feb 2022 19:30:04 GMT

It would be best to contact support to address your concerns over the phone. Please follow the steps to contact support below.

What is the TurboTax phone number? - Intuit

@gandalf50 @Minnguy