topic Thanks! in Get your taxes done using TurboTax

Arizona return rejected twice; Federal accepted. Error states no Schedule A was attached.

ATaxPayer — Sat, 01 Jun 2019 18:09:36 GMT

I took standard deduction. I checked the PDF printout and it does indeed have the Federal Schedule A attached at the end of it. Why is TurboTax telling me the rejection reason is "Code 603 - ATT - An AZ Schedule A series or Federal Schedule A, Itemized Deduction form, was not attached to the return."?

I would like to take a deeper look at this. However, I ne...

HollyP — Sat, 01 Jun 2019 18:09:37 GMT

I would like to take a deeper look at this. However, I need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:

TurboTax Online
1. Sign into your online account.
2. Locate the Tax Tools on the left hand side of the screen.
3. A Drop down will appear. Click on Share my file with agent.
5. This will generate a message that a diagnostic copy will be created. Click on OK, the tax file gets sanitized and transmitted to us.
6. Please provide the Token Number that was generated onto a response.

@TurboTaxHols The token number is: 510201

ATaxPayer — Sat, 01 Jun 2019 18:09:38 GMT

@TurboTaxHols The token number is: 510201

Thank you!

HollyP — Sat, 01 Jun 2019 18:09:40 GMT

Thank you!

I'm having the same problem. How long does it take to rec...

talovestb — Sat, 01 Jun 2019 18:09:42 GMT

I'm having the same problem. How long does it take to receive a response?

The token number is 510272

talovestb — Sat, 01 Jun 2019 18:09:43 GMT

The token number is 510272

Thanks for the token @talovestb . We are working on it no...

HollyP — Sat, 01 Jun 2019 18:09:44 GMT

Thanks for the token @talovestb . We are working on it now, and I will post back as soon as I have an update.

I am having the same issue

sdendy1 — Sat, 01 Jun 2019 18:09:44 GMT

I am having the same issue

@sdendy1 @talovestb I received a notification that they h...

ATaxPayer — Sat, 01 Jun 2019 18:09:46 GMT

@sdendy1 @talovestb I received a notification that they have made some server updates to the Arizona e-file servers and I resubmitted. Hoping it goes through this time. You should try the same.

Yes! I just received that update too. Please let me know...

HollyP — Sat, 01 Jun 2019 18:09:47 GMT

Yes! I just received that update too. Please let me know how it turns out for you.

Heads up. It may take up to a day to update, as noted in...

HollyP — Sat, 01 Jun 2019 18:09:48 GMT

Heads up. It may take up to a day to update, as noted in the FAQ below now. In case it rejects again, then just wait a day to resubmit, please.

Thanks!

sdendy1 — Sat, 01 Jun 2019 18:09:50 GMT

Thanks!

@TurboTaxHols Thank you for the help. My Arizona return...

ATaxPayer — Sat, 01 Jun 2019 18:09:51 GMT

@TurboTaxHols Thank you for the help.

My Arizona return was accepted at 7:58 PM EST.

My return was accepted as well!

sdendy1 — Sat, 01 Jun 2019 18:09:52 GMT

My return was accepted as well!

Same problem. I will also follow the steps listed above b...

watchdg324 — Sat, 01 Jun 2019 18:09:53 GMT

Same problem. I will also follow the steps listed above but this seems to be a TurboTax system issue since so many of us are experiencing this.

Mine was accepted last night. Thanks for fixing the issue...

talovestb — Sat, 01 Jun 2019 18:09:56 GMT

Mine was accepted last night. Thanks for fixing the issue, TurboTax.

Please click on the sign-up link in the FAQ below for fur...

HollyP — Sat, 01 Jun 2019 18:09:56 GMT

Please click on the sign-up link in the FAQ below for further direct updates on this experience. We greatly appreciate the feedback you provided!

https://ttlc.intuit.com/replies/7248410