topic Re: Which Account Did I Use? in Get your taxes done using TurboTax

Which Account Did I Use?

Stephen_Sr — Wed, 26 Jan 2022 18:48:22 GMT

Hello,

Last year I was going back and forth between paid and IRS free file. In order to not loose input data at one point I created a second account. Now I don't remember which one went to filing completion.

1. How do I find out which account I filed with?

2. How do I delete the other account?

Thanks,

Steve

Re: Which Account Did I Use?

DoninGA — Wed, 26 Jan 2022 18:50:04 GMT

Online accounts cannot be deleted.

You have to sign onto your online account using the exact same User ID you used to create the online account.

Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the User ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your account, then use the option shown in blue on the account recovery website, "Try something else"

Re: Which Account Did I Use?

Critter-3 — Wed, 26 Jan 2022 18:56:28 GMT

Open each return and look at the filing status ...

Re: Which Account Did I Use?

Stephen_Sr — Thu, 27 Jan 2022 19:12:22 GMT

"Online accounts cannot be deleted."

I don't know about the actual account but I did get an option to delete an "Account Identifier" which is what you use to login to a specific account. I would expect that this would remove access to that account.

Re: Which Account Did I Use?

HeatherPLO — Fri, 28 Jan 2022 16:49:43 GMT

@Stephen_Sr

If you are still needing clarification on which account you used or filed under, please reach out to us directly using the instructions below:

Go To: https://turbotax.intuit.com/
Scroll down to "Help and Support" and click on "Contact Us"
Pick your product; e.g.: "CD/Download Windows" and Edition e.g.: "Premier"
Type in what you need help with
Press the "Continue" button
At next screen enter your personal information
Click on "Get the phone number"

A phone number to call an agent and a support ID will be provided